Enjoy the View / 1st Folding Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing prompt, very friendly support and efficiently resolving various maintenance issues over the years. Reviewers emphasize that appointments are always scheduled conveniently, while engineers demonstrate exceptional knowledge and professionalism during visits. People are also deeply impressed by the exceptional after-care service and the remarkable durability of the products. Consumers highlight that installation processes are handled smoothly, leaving them completely satisfied with their overall home improvements. Many individuals note that communication remains clear and responsive long after the initial purchase is completed.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the prompt response and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their expert knowledge, efficiency,... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of strong praise and reported defects.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that everyone has been helpful and... See more

Quality

People report positive experiences with quality, highlighting that the doors are incredible and still in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a perman... See more

Rated 5 out of 5 stars

We had bifolding doors fitted by 1st Folding Doors 18 years ago and they have been excellent. Recently we had a problem with the closing mechanism and Jenny from the service team could not have been m... See more

Rated 5 out of 5 stars

If everyone cared as much as Dan to be friendly, kind, and deliver a quality service - life would be so much better. Dan and his team always let us know when they will be coming, turn up on time, let... See more

Rated 5 out of 5 stars

What an incredible service. We got in touch with them after our initial glazing company let us down, because they could not source the right height tilt only windows we wanted. Marcus came roun... See more


Company details

  1. Double Glazing Installer

Written by the company

A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(214)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan and Jenny have been super…

Dan and Jenny have been super responsive and helpful with my issue. They are kind and easy to speak to and Dan was able to diagnose and plan a solution on the spot.
I’m confident he will resolve the problem which is such a relief.
Jenny gave me options and arranged an appointment straight away. Dan came out within a couple of days.
Very pleased

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Door repair/servicing

Daniel came and fixed an issue with our doors. He immediately identified the most likely fault, which other engineers had not managed to identify, and returned to fix it once the issue was confirmed. He was very friendly and professional and fixed the issue quickly.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a permanent fix once it had stopped raining. Went above and beyond at the appointment and always very friendly and courteous.

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous service from start to finish and beyond…

From start to finish my experience with 1st Folding Sliding Doors has been excellent. The initial meeting to discuss my requirements followed by the installation of large windows and a patio door. Ali was my contact throughout, keeping me up to date and answering questions along the way in a highly professional and friendly manner. Once installed I have had contact with Daniel and Jenny, due to some building issues and a small detail had to be changed. They have both been fantastic and resolved everything within a short timeframe. I am very pleased with the results and can highly recommend 1st Folding Sliding Doors. Thank you for making my journey with yourselves a pleasure.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

As the handle of the sliding doors lock…

As the handle of the sliding doors lock developed a fault the door would not lock. I contacted them at about 11.30 am and as this is a security issue it was ranked urgent. Aboout 3.45pm today Daniel popped over really nice guy and made the door secure , big relief

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by Daniel

Excellent service by Daniel ! He took the time to explain the cause of the problem and how he was going to resolve it. True to his word it's now all sorted. He conducted himself throughout, in a professional and friendly manner.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Dan and Jenny are fantastic!

Dan and Jenny are the epitome of great customer service. My door lock became stuck meaning I couldn't lock my bifolds and Jenny managed to get someone out the same day to get it into a locked closed position securing my house. Then a super fast turnaround for Dan to come and fit our new lock mechanism two days later. Dan was absolutely super and put my worries at ease immediately. Their after care service is just excellent - highly recommend!

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I bought large sliding doors from this company around 18 years ago. In all that time I've had no problems at all until recently when the lock mechanism failed. They were really helpful and once they had checked the parts were in stock came out on a Sunday to fix it.Great products and excellent customer service

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Provide amazing quality and service

My brother and I both had large sliding doors installed in our gables about 2–3 years ago, and we’ve had no issues at all. The quality of the frame, the glass, and especially the locking system is excellent.

Unfortunately, my house was broken into a few weeks ago. Even though they damaged the frame, they still couldn’t get through the door. In the end, they had to break the thick 10mm glass, which took them quite a while as well.

Since then, the team has been absolutely amazing. The care, support, and the way they fast-tracked my door replacement has been 10/10. I would strongly recommend them to anyone. Thank you 1st folding sliding doors

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent & Quick Service

Dan was great. He quickly diagnosed the problem with the locking mechanism and had things fixed in 20 minutes. Nice and clear about what the problem was, as well as being polite and unobtrusive.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

We had a problem with the lock and handle of our bifolding doors that had to be refitted. Jenny from the service team was super helpful and arranged for it to be fixed as soon as possible . Daniel the engineer came to our house and fixed the issue really quickly, and was both really professional and kind. Great service and would recommend the firm!

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars service

Easy to give 5 stars. The doors are fantastic and the after care is outstanding.
1stFoldingslidingdoors installed our bifold doors 5 years ago. The doors were great and the installation was seamless.
Pleased to say that 5 years on, we still love the doors and, importantly, the after care and service is still A1. Friendly, fast and caring.
Great to see companies like this
Would happily recommend

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quality service - with a smile!

If everyone cared as much as Dan to be friendly, kind, and deliver a quality service - life would be so much better. Dan and his team always let us know when they will be coming, turn up on time, let us know exactly what they are going to do and always do a good job. Recommend them very much for reliability and service (with a smile!).

December 11, 2025
Unprompted review
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Rated 5 out of 5 stars

1st class service from 1st Folding Doors!

We had bifolding doors fitted by 1st Folding Doors 18 years ago and they have been excellent. Recently we had a problem with the closing mechanism and Jenny from the service team could not have been more helpful. She found an engineer same day and Daniel came to resolve the issue. 1st class service and would not hesitate to recommend the firm.

December 16, 2025
Unprompted review

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