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Rated 2 out of 5 stars

Ordered Tuesday evening online. Message from 1stop Wednesday to confirm dispatch. No delivery by Saturday - answerphone massage left for 1stop. Email from 1stop early Monday stating delivery had b... See more

Rated 2 out of 5 stars

Well, we had a few problems with the Order. Some Sockets and an expensive dimmer switch came with scratches. I have to say they did get it replaced straight away without any problems, but the replaced... See more

Company replied

Rated 1 out of 5 stars

I have had severe difficulty with their extremely dogmatic Customer Services. Very dogmatic, argumentative and most unhelpful

Rated 3 out of 5 stars

The pewter touch dimmer I ordered had some of the pewter finish rubbed off, or scratched off in a couple of places. It was not bad enough to reject the item (because the hassle of sending items back... See more

Company replied

1.3

Bad

TrustScore 1.5 out of 5

79 reviews

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Rated 2 out of 5 stars

Scratches On Sockets and Dimmers

Well, we had a few problems with the Order. Some Sockets and an expensive dimmer switch came with scratches. I have to say they did get it replaced straight away without any problems, but the replaced dimmer switch still had scratches on them. Again they replaced the knobs without problems, but again the replacement had scratches on them. Why couldn't this be checked before they sent it off? They did say that they did, but in the dark? As they didn't see any blemishes. Again I took photos and showed them. For an expensive new four way dimmer you don't expect any marks what so ever on it. I gave two stars because they did in the beginning replaced all marked items and were very forthcoming and return postage got refunded straight away, but all the hassle and still with a dimmer switch that has marks on it, it's just two stars I can give.

March 11, 2014
Unprompted review
1stopelectrics logo

Reply from 1stopelectrics

Hi Dean, Thank you for your review. Sincere apologies, that you received the order initially with a product with scratches, this is never our intention! We just want to provide customers with good quality brand new products from the British manufacturer, Varilight, swiftly and without complications. The replacement was checked and we found no scratches or blemishes on the product before we sent it out, we would be silly to send a second product out with additional issues as we knew that the customer would double if not triple check the product, and again if the customer was unhappy we would be paying back two lots of postage charges. We also sent some extra knobs free of charge. Please feel free to email us if you still have any issues with the products, so we can resolve swiftly. Trustpilot reviews give new customers a concise and honest view of the company before purchasing, we believe we have given you an excellent service, as you have mentioned in your review but we wonder why you have only given us 2 stars.

Rated 5 out of 5 stars

Service and help that can't be bettered.

Paul was very helpful in offereing to hold the order until I could add to it.
In the event, I could not do so at the time. so the order was fulfilled quickly and efficiently.
Thank you for your service.
Peter Walker

March 10, 2014
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I had to order a 13A socket for a new installation plus a new front plate to replace one a clumsy builder had lost. An e-mail to 1stopelectrics about the new plate produced a very quick response and I had the two items within three working days.

March 3, 2014
Unprompted review
Rated 5 out of 5 stars

Simply Great Service!

I've used 1stop a number of times and they always delivery quickly, items are well packed and prices competitive too. Very good all round.

February 25, 2014
Unprompted review
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Rated 4 out of 5 stars

Good range of products, good service and fair prices. Thank you!

Bought a trailing edge dimmer switch which was unavailable at most electrical wholesalers. They knew exactly what I was talking about, most than at least 6 wholesale electrical companies I went to. They had the right product at a fair price and despatch and delivery was quick. Courier used also was very good, so very pleased about that also. Had a problem with my address not being correct as I had moved, but it was resolved quickly and courier came out quickly again and left as directed. Thank you, would definitely recommend and will shop again!

January 21, 2014
Unprompted review
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