247 Home Rescue Reviews 

Sophie was so helpful and explained everything fully and in terms I understood. She spoke very clearly and helped me sort out my cover needs.

Lovely guy who attended for the service.

The engineer carried the job of fixing my toilet flush valve to a satisfactory standard.

Professional, polite and punctual. Definitely recommend!

Excellent service

Engineer was very professional. Boiler service carried out quickly

The engineer was very polite and efficient, and explained the service as well.

I recently contacted your customer service team regarding a claim for a damaged burner seal on my boiler, which is should be covered under my current policy — your most comprehensive tier. I was informed that this fault would not be covered, despite it having already been assessed by a gas engineer arranged through my previous insurer.

I understand that they require their own independent assessment before reaching a decision. However, this raises a significant concern: should their assessment reach the same conclusion, I will have paid a £75 excess only to be told the repair is not covered, leaving me to bear the full cost of the repair regardless.

I find this outcome unacceptable. A fault of this nature should reasonably be expected to fall within the scope of a comprehensive policy, and I am concerned that the exclusion is being applied to avoid a legitimate claim. I would have appreciated a clear explanation of the specific policy terms that justify this exclusion, but the person just kept reading from a script and wasn’t answering my questions half the time.

Great engineer. Very helpful. Explained everything very well.

We noticed some water creeping onto our downstairs ceiling, directly below the bathroom. I called them to start a claim, next day (today, Thursday 20th August) I’m advised if the leak persists to turn off the water supply to the house. I’m sure this seems great advice in their thought out policy but totally impractical especially when they advise the next day that their ‘emergency’ (my quote marks, their word) plumber would be around on Monday. Sometime between 8 and 6. If I call my own plumber (who would get here tomorrow probably) they won’t cover it. In the mean time if any damage is done due to their delay I won’t be covered. That’s not my idea of a good policy.

This is poor service and poor customer care. I’ve verbally given out 2 surveys following my calls and when I politely turned down the 3rd, the disconnection click was like lightning. Could get off the phone quick enough. I can’t ever remember claiming on this insurance but so far they are 0 for 1. Termination can’t come quick enough.

Only got a far as getting a contract going and seeing up a boiler service. All going well so far

Quick response to my boiler breakdown Carl the engineer was very efficient clean and tidy worker
Highly recommend

Called back as agreed, Fully explained Boiler contract. Very good service.

Your engineer ,David Greenidge, who came to undertake our boiler service is a charming professional and helpful individual who is a credit to your company. He arrived within the timescale ,having telephoned in advance, and as we are new customers fully acquainted himself with our entire system . He then updated the 24/7 data base with this information and appropriate photographs. He explained that the additive we had ordered and paid for could not be undertaken because of the style of radiators and requested the necessary credit. He checked the Carbon monoxide alarm and advised it needed to be changed in the next few months.
We were previously with Homeserve whose service engineer left us without heating or hot water when we had guests arriving a few hours after his departure. How glad we are to have made the change to 24/7

Engineer visited and carried out the service as requested. Engineer was polite and friendly explained everything and left leaving the area as he found it. Thank you

Good communication, simple process.

Easy, uncomplicated sign up process at a good price.
Would have been 5 stars ii I could have not automatically been enrolled for auto-renewal.

What an excellent service I received from the engineer (Nizam) who was very professional and was able to answer some questions that I had regarding my boiler.
I’m glad I found 247 Home Rescue. And their prices are so much cheaper than the likes of British Gas. Keep up the great work.