Great communication throughout the whole process! Mathew was sent previously by 24/7 Home Rescue - it's a great start when a company sends someone who already knows the system. He called to let me kno... See more
Company replied
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The emergency call agent was great, very informative, the issue was quickly processed and hassle free. Connor the plumber kept me updated on the times of arrival. He arrived within the time spe... See more
Company replied
The engineer Richard was excellent. He arrived on time and was very informative about my boiler, explaining which parts were needed and why. He had to get another part that he discovered was required... See more
Company replied
Easy sign up, very polite customer service rep, good initial price for the year having gone through a comparison site. This review is based on signing up and price this time round. Nothing has been... See more
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Company details
Written by the company
24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!
Boiler breakdown cover and home emergency cover, 24/7!
Written by the company
- When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
- With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
- Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
- At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.
Hassle Free Cover Plans
14 Day Cooling Off Period
Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner.
Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.
Contact info
Parkhill Business Centre, BB12 6TG, Burnley, United Kingdom
- 0345 3192 247
- enquiries@247homerescue.co.uk
- 247homerescue.co.uk
4.7
Excellent
102K reviews
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Poor, just poor
We noticed some water creeping onto our downstairs ceiling, directly below the bathroom. I called them to start a claim, next day (today, Thursday 20th August) I’m advised if the leak persists to turn off the water supply to the house. I’m sure this seems great advice in their thought out policy but totally impractical especially when they advise the next day that their ‘emergency’ (my quote marks, their word) plumber would be around on Monday. Sometime between 8 and 6. If I call my own plumber (who would get here tomorrow probably) they won’t cover it. In the mean time if any damage is done due to their delay I won’t be covered. That’s not my idea of a good policy.
This is poor service and poor customer care. I’ve verbally given out 2 surveys following my calls and when I politely turned down the 3rd, the disconnection click was like lightning. Could get off the phone quick enough. I can’t ever remember claiming on this insurance but so far they are 0 for 1. Termination can’t come quick enough.
August 20, 2026
Unprompted review
Reply from 247 Home Rescue
Hello,
We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again.
Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then.
Kind Regards,
24|7 Home Rescue.
update 21/08/2026
Hi,
Thank you for your feedback and we understand you have now had the opportunity to speak to the relevant department to discuss the issues you were experiencing. Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
24|7 Home Rescue
Only got a far as getting a contract…
Only got a far as getting a contract going and seeing up a boiler service. All going well so far
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Quick response to my boiler breakdown…
Quick response to my boiler breakdown Carl the engineer was very efficient clean and tidy worker
Highly recommend
August 19, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Carl ‘manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
New contract
Called back as agreed, Fully explained Boiler contract. Very good service.
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
How glad we are to have changed to 24/7
Your engineer ,David Greenidge, who came to undertake our boiler service is a charming professional and helpful individual who is a credit to your company. He arrived within the timescale ,having telephoned in advance, and as we are new customers fully acquainted himself with our entire system . He then updated the 24/7 data base with this information and appropriate photographs. He explained that the additive we had ordered and paid for could not be undertaken because of the style of radiators and requested the necessary credit. He checked the Carbon monoxide alarm and advised it needed to be changed in the next few months.
We were previously with Homeserve whose service engineer left us without heating or hot water when we had guests arriving a few hours after his departure. How glad we are to have made the change to 24/7
August 20, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that David Greenidge ‘s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Engineer visit
Engineer visited and carried out the service as requested. Engineer was polite and friendly explained everything and left leaving the area as he found it. Thank you
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Easy
Easy, uncomplicated sign up process at a good price.
Would have been 5 stars ii I could have not automatically been enrolled for auto-renewal.
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Excellent Customer Service All Round
What an excellent service I received from the engineer (Nizam) who was very professional and was able to answer some questions that I had regarding my boiler.
I’m glad I found 247 Home Rescue. And their prices are so much cheaper than the likes of British Gas. Keep up the great work.
August 19, 2026
Unprompted review
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Nizam’s manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very quick and polite service
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
It was very easy to sign up
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Engineer called ahead and gave exact…
Engineer called ahead and gave exact arrival time, was polite and efficient, overall great service
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Engineer called before he arrived and…
Engineer called before he arrived and was great with keeping us informed
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very good service
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Good service. After a change of date for the visit…
After a change of date for the visit everything went very well. A polite, friendly engineer who knew exactly what he was doing.
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Excellent friendly service
August 20, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Would like to say a big thanks to the…
Would like to say a big thanks to the engineer that did my boiler service he was really good and went the extra mile
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
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