Great communication throughout the whole process! Mathew was sent previously by 24/7 Home Rescue - it's a great start when a company sends someone who already knows the system. He called to let me kno... See more
Company replied
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The emergency call agent was great, very informative, the issue was quickly processed and hassle free. Connor the plumber kept me updated on the times of arrival. He arrived within the time spe... See more
Company replied
The engineer Richard was excellent. He arrived on time and was very informative about my boiler, explaining which parts were needed and why. He had to get another part that he discovered was required... See more
Company replied
Easy sign up, very polite customer service rep, good initial price for the year having gone through a comparison site. This review is based on signing up and price this time round. Nothing has been... See more
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Company details
Written by the company
24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!
Boiler breakdown cover and home emergency cover, 24/7!
Written by the company
- When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.
- With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
- Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!
- At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.
Hassle Free Cover Plans
14 Day Cooling Off Period
Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner.
Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.
Contact info
Parkhill Business Centre, BB12 6TG, Burnley, United Kingdom
- 0345 3192 247
- enquiries@247homerescue.co.uk
- 247homerescue.co.uk
4.7
Excellent
102K reviews
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Engineer carried out all checks…
Engineer carried out all checks properly and quickly.
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Very good service
August 20, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Boiler Service
The engineer, David, who came, did and finished his work professionally
August 21, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that David's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Potential Scam phone call but not...
I was taken aback by the phone call whilst I was setting up 247 My Home Plus plan. I think such calls are potentially dangerous. I now know it was not a scammer as I hung up and used an official channel to contact 247. There are unfortunately too many unscrupulous people out there and I think this was not best industry practice.
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thank you for your feedback and we understand you have now had the opportunity to speak to the relevant department to discuss the issues you were experiencing. Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
24|7 Home Rescue
Shane was polite and respectful
Shane was polite and respectful. He has serviced our boiler last year as well and is always prossesional
August 21, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Shane's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Good overall experience for a gas…
Good overall experience for a gas survey, no issues
August 18, 2026
Unprompted review
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
The engineer arrived a day early after…
The engineer arrived a day early after contacting us that he was on his way. It all went smoothly, with a friendly chat with the Engineer during the service process during which he complimented us on our boiler choice.
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
The mechanic was polite & efficionate.
August 20, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
A great company with very professional…
A great company with very professional and polite staff
August 11, 2026
Unprompted review
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
The engineer was very professional and…
The engineer was very professional and efficient.
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Efficient and friendly
Engineer rang with in the time slot to say he’d be with me in 10 mins. He was friendly and got got on with job quickly.
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Considerate Insurer
Staff was very professional and swift in considering my situation of having to insure 2 separate boilers and gave me a very good quote.
I am so grateful.
Thank you 247 Home Rescue.
August 21, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Great service
August 21, 2026
Reply from 247 Home Rescue
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Very professional
Very professional & friendly service provided. Well done & Thank you 👍
August 21, 2026
Reply from 247 Home Rescue
Hi,
Thanks for sharing your review with us and the community.
Kind Regards,
24|7 Home Rescue
Jack from 24/7 came complete boiler…
Jack from 24/7 came complete boiler service
Excellent service very polite and explained everything to me highly recommended
August 21, 2026
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Jack's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
Fast and efficient service
Fast and efficient service, engineer was polite and knowledgable.
August 20, 2026
Unprompted review
Reply from 247 Home Rescue
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. Thanks for being a 247 Home Rescue customer.
Kind Regards,
24|7 Home Rescue
If i could rate zero
If i could rate zero, i would. I've been with 24/7 since 2022. Had services, sometimes 6mnths after they were due. After the last service, my boiler started making noises when the heating and water were activated but because the boiler is in a closed utility room, i didnt notice until after the 14day cut off so then had to pay £90 to get the engineer out who couldnt identify what the problem was so advised me to get in touch with Cadent. Cadent came and tested their inlets, no problem identified and he advised that it was definitely the boiler at fault so another phone call to 24/7. Had to pay another call out and another engineer came who basically rubbed his chin and said it was probably the gas valve and because the boiler is slightly over 7yrs old, 24/7 dont cover it. So all in all, a problem that mysteriously started after a service still wasnt solved. The amount of times I was on to customer service was ridiculous and I got nowhere as they just wouldnt listen. I cancelled my direct debit as it was pointless carrying it on as they couldnt fix the problem except by selling me a new boiler which i couldnt afford. I have since had a private plumber which i've had to pay for but guess what....he solved the problem!! Funny that. It was a temperature sensor. 24/7 have continued to take my direct debit payment despite me cancelling with the bank. You learn something new every day because apparently if you cancel with your bank, 24/7 can just reinstate it whenever??? When I spoke to 24/7 cancellations it seems that because I had engineers out, you're then put in a contract. Well no one told me that!! So I now have to pay until December even though they couldn't or wouldn't fix the problem unless you have a new boiler. Completely useless. Very very annoyed!!!!
August 21, 2026
Unprompted review
Reply from 247 Home Rescue
Hi,
Thank you for your feedback. Please accept our apologies for the inconvenience caused.
Your concern has already been directed to the complaints team. They are investigating and will get back to you asap.
Kind Regards,
24|7 Home Rescue
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