28pilates Reviews 300

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the supportive and encouraging community, feeling part of a group with friendly staff and instructors. The user experience is generally positive, with people finding the program well-thought-out and the exercises effective, leading to noticeable results. Many also enjoy the variety of programs and the flexibility to modify workouts. However, some people were dissatisfied with the product's quality, describing the reformer board as cheaply made, not sturdy, or prone to breaking. There are also concerns regarding unexpected recurring subscriptions and issues with the trial period, with some customers reporting charges that they did not anticipate or before receiving their product.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment and... See more

Staff

People report positive experiences with staff, highlighting the coaches and trainers as great, supportive,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the programs easy to follow and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

Subscription

Reviewers mention negative feedback about subscription, with many reporting unexpected charges for recurring... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the set up and encouragement, it’s not as user friendly as I would like. It would feel more fluid if workouts were in their own spot and had a mark as done when complete so you could see clear... See more

Rated 4 out of 5 stars

the trainers and customer service has been great. the program is well thought out and there’s a real feeling of being part of something- which helps with motivation. i feel i’m in skilled, competent h... See more

Company replied

Rated 4 out of 5 stars

I am having a great experience because all of the people in the group are nice & encouraging to each other. It's helped me with me consistency & I like being able to watch different workouts. The app... See more

Company replied

Rated 4 out of 5 stars

I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support,... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best!

So I'm 4 months into this program and loving it! Lots of different workouts, video and live. I began my journey after an illness and was underweight and had lost a great deal of muscle mass. With this little pilates reformer, the workouts and, above all... the support of my new 28 pilates family I will be smokin' hot for my 70th birthday.

You will not regret it!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Deirdre!

It’s truly inspiring to see how you’ve embraced the program and used it to rebuild your strength and confidence after such a challenging time. The combination of varied workouts, live sessions, and a supportive community makes all the difference, especially on a journey like yours. Wishing you all the best as you get ready to celebrate your 70th feeling stronger and more vibrant than ever! 💪

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

I love this series and all the people…

I love this series and all the people in the community. This is the second reformer board program I’ve tried and the classes and instructors are more engaging and knowledgeable. Everyone is so positive and reassuming in the community that it makes you want to engage.

June 2, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Holli!

What a wonderful experience to feel truly supported and motivated by both the instructors and the community! It’s great to know that the positive energy and expertise here make a real difference in your Pilates journey. We’re thrilled you’ve found a place that encourages you to stay engaged and excited about your workouts!

Warmly,
The 28 Pilates Team

Rated 4 out of 5 stars

I have lost 70 pounds over a year

I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support, community, variety, and the exercise sessions build on each other, so that when it gets harder - you're ready for it.
There are occasional glitches with the pre recorded videos not syncing with the AI audio - but it's fine. It's worth it. Do it.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Jennifer!

Wow, congratulations on such an incredible journey and your amazing progress! It’s so inspiring to hear how the 28Pilates challenges have supported you every step of the way, helping you build strength and confidence at a pace that feels just right.

I really appreciate your honesty about the occasional video glitches, it’s great that they haven’t held you back from enjoying the program and community. Keep up the fantastic work, and thanks for encouraging others to give it a try!

Warmly,
The 28 Pilates Team

Rated 4 out of 5 stars

Great fitness program

Love this program! It has been the one and only home workout program (that i have tried) that ive noticed real changes in my body. The instructions are clear, and the workouts are engaging. I do have product issues with one of the hooks on my board and customer service was helpful and responsive. Although the issue is still unresolved, the board is still usable and i am just mindful of the defect and work around it. Would recommend, and have recommended to a bunch of friends!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Kelley!

It’s so awesome to hear that the program is making such a positive impact on your fitness journey! Clear guidance and engaging workouts really make a difference when sticking to a routine. I’m sorry to hear about the issue with your board’s hook, but it’s great that customer service has been on it and you’ve found ways to keep going despite the hiccup. Thanks for sharing your experience and spreading the word! That kind of genuine recommendation means a lot!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

This is a game changer

This is a game changer! Awesome investment.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Jackie!

Investing in something that truly makes a difference is such a rewarding feeling! It’s great to hear how much this has impacted your fitness journey. Knowing it’s been a valuable addition to your routine means a lot to us. Thanks for sharing your enthusiasm and for being part of the 28Pilates family! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

so worth it

I needed a community that would help motivate me and I needed a product that was enough for me to do as a beginner, and build my skills over time to have the success that I wanted! This 28 day Pilates board has been such a game changer in my life. I work out six days a week and in the last 90 days, the changes have been unbelievable!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Tammy!

Finding the right support and a product that fits your beginner needs can truly transform your fitness journey. It’s inspiring to hear how dedicated you’ve been, working out nearly every day and seeing incredible results in just three months. Your progress shows what’s possible with consistency and the right tools.

Thank you for sharing your story with the 28Pilates community! 😍

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Great reformer and Great customer service

I live my reformer! Been using it for a month-ish and it's a real workout! Customer service is top notch! Fast to respond and fix any issue you may have. I highly recommend 28pilates to everyone!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Melody!

Using the reformer consistently for about a month and feeling the real impact shows how effective it is! It’s great to know our customer support has been there to quickly resolve any concerns, making your experience even better. We truly appreciate your recommendation and look forward to cheering you on every step of the way! 🎉

Warmly,
The 28 Pilates Team

Rated 4 out of 5 stars

These videos to help you get moving and…

These videos to help you get moving and off your ass are awesome. Someone talks you thru it. When you’re about to give up that voice of reasoning comes in.

July 30, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Tara!

I love how these videos feel like a personal coach right there with you, pushing you just enough when you’re ready to quit! Having that encouraging voice guiding you makes all the difference. It’s like having a workout buddy who truly understands what you need to keep going!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

10/10 recommend

My whole lifestyle has changed within a few short weeks thanks to this quality Pilates reformer board. It’s so easy to use, the easy to follow guided videos and supportive community make working out fun. I feel stronger and finally found a workout I enjoy 😊

July 3, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Ashley!

Making positive changes to your lifestyle in just a few weeks is truly amazing! The simplicity of the reformer board combined with clear, guided videos makes it easy to stick with your workouts. Plus, having a supportive community cheering you on adds that extra bit of motivation. It’s fantastic that you’ve found a fitness routine you actually enjoy and that’s helping you feel stronger every day! 👏💜

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Simply the best!

I’ve done numerous exercise systems over the years but this board is the best! I am new to Pilates and the instructors are AMAZING! The exercises are fun and challenging and really work your body. But the community is the shining star, from the instructors to other folks working out and using the board like me, the support and encouragement is the best I’ve ever seen. I have gotten results from the board which I love, but the community keeps me going and encourages you from day one. The 28Pilates fam is simply the best!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi KLA!

Discovering a program that combines effective workouts with a supportive community truly makes all the difference. The way the instructors engage and challenge you, alongside encouragement from fellow members, creates a motivating and uplifting experience.

It’s inspiring to hear how much you’re enjoying the journey and seeing great results. We’re so happy to have you as part of the 28Pilates family! 🙌

Warmly,
The 28 Pilates Team

Rated 4 out of 5 stars

The workouts are quick and effective

The workouts are quick and effective. I've actually stuck with the program and look forward to actually working out.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Stephanie!

Finding a program that’s both efficient and enjoyable can be such a game-changer. Sticking with it and actually looking forward to your sessions says a lot about how well it works. Keep up the great momentum!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

28-Day Challenge

This program, this community of like-minded people, has been such a blessing. The workouts are quick, 10-15 minutes, and really pack a punch! I lost 5 pounds and 6 overall inches within the 28-day challenge! I LOVE THIS!!!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Nikki!

Seeing such great results in just a month is truly motivating! The combination of quick, effective workouts and a supportive community makes all the difference. Your success is a wonderful reminder of what dedication and the right program can achieve. We’re so happy to have you as part of the 28Pilates family!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Great routines, wonderful community

After years of struggling with back and neck pain I didn't think I would find exercise routines that I could do and also see benefit from however, with the reformer board and community support, to include amazing workouts, I was proven wrong! I have noticed a huge difference in my strength and endurance and as my core strength has improved my pain has also lessened! The community keeps you accountable and there are so many workout options. The reformer board was difficult at first but now I look forward to using it every day!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Jeannie!

It’s truly inspiring to hear how the reformer board and supportive community have made such a positive impact on your back and neck pain. Building core strength can be a real game changer, and it’s wonderful that you’re experiencing less discomfort and more endurance. We know starting something new can feel challenging, but your commitment and progress are proof that it’s worth it.

Keep enjoying those workouts! You’re doing an amazing job! 🫶

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Consistency unlocked!

I have never been able to stick to a weight loss/fitness program. The ease of use and quick workouts helped me to stay on track, but the REAL trick is the community! I am so grateful to this program, and I recommend it to everyone.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Beth!

Finding a program that fits seamlessly into your life and keeps you motivated is truly a game changer, and it’s fantastic to hear that 28Pilates has been that for you! The quick, manageable workouts make it easy to stay consistent, and the support from the community adds that extra boost to keep going. Your recommendation means a lot, and we’re so happy to have you with us on this journey!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

The 28 Pilates community has been so…

The 28 Pilates community has been so inspiring and love that you have several people cheering you on! The exercises are fairly easy to do, even for this beginner!

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Amanda!

It’s wonderful to hear how much the 28Pilates community has motivated you along your journey! Having a supportive group cheering you on makes such a difference, especially when you’re just starting out. We’re glad the exercises feel approachable and manageable while still helping you grow stronger. Keep enjoying the process, you’re doing great!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Love it

Love it! Workout are great! The board is very simple tool but it gives such a variety to exercising from home. And it is also very instagram-looking))) I love doing these time-friendly energising classes. And my neighbors love to watch me ))))))) Thank you for this platform.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Kat!

It’s so rewarding to hear how much you’re enjoying the workouts and the variety the board adds to your home routine! The fact that it’s both functional and stylish enough to be “Instagram-worthy” just adds to the fun. We love that the classes fit easily into your day and keep you feeling energized.

And hey, if your neighbors are entertained too, that’s just a bonus! Thanks for being part of our community and sharing your joyful experience. 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Awesome experience with 28pilates

Awesome experience with 28pilates! A large online family that encourages and keeps you going. Total motivation in this group! Love this! So glad I joined!!

July 21, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Amy!

It’s so great to hear how much you’re enjoying your time with 28Pilates! That sense of being part of one big, encouraging family is exactly what makes this community so special. The motivation and positivity from everyone truly make it easier to stay consistent and push through even on the tougher days. We’re so happy you decided to join us and can’t wait to see how far you’ll go on your Pilates journey!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

28pilates- great program and community

Yes, it is an effective piece of equipment- but it is the program and the community that make 28pilates stand out from the other streaming services. There are many challenges to participate in using the reformer board as well as challenges and series that you can do just using a mat (great while traveling) or using loop bands and a Pilates bar. Coaching is first class and the coaches are active in the forum and produce weekly live classes. You can be as active in the community as you like for support, motivation, meal ideas and workout tips or choose not to participate. My results- I joined in April and have lost 20 pounds in 3 months and have gained strength.

April 2, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Linda!

Your journey with 28Pilates is truly inspiring, and it’s wonderful to see how you’ve embraced both the workouts and the supportive community. We’re so glad the variety of challenges and equipment options have kept things fresh and flexible for your lifestyle, whether at home or on the go. The coaches and community truly thrive when members like you bring such dedication, and your results speak volumes. 20 pounds down in 3 months is incredible! We’re cheering you on as you continue building strength and reaching new milestones. 👏

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Well I will give this group/family a 5

Well I will give this group/family a 5, why because I belonged to a Pilates studio could not get the classes I wanted due to being booked it really upset me. So I bought my board before I saw the add, and wow great eve n for me as 72 year young person. I love the fact that they have all different classes for beginners and you can work yourself up. Instructor s are very encouraging and the workouts make you sweat, really sweat and results are great if you stick to it.

June 5, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Verna!

It’s wonderful to know you’ve found a new Pilates home that fits your lifestyle so well. We love that you’ve discovered classes that meet you at your level, allow you to progress at your own pace, and keep you feeling motivated. Your commitment and positive energy shine through, and it’s inspiring to see you embracing the workouts and enjoying the results. We’re so grateful to have you in the 28Pilates family! 💜

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Worth it

Program is easy to follow. The app helps with accountability with the chat forums and other members and it's always keeping you moving.

August 6, 2025
Unprompted review
28pilates logo

Reply from 28pilates

Hi Jodi!

Love hearing how you’re making the most of the program and app to stay on track! The chat forums and encouragement from other members truly create a sense of accountability that keeps the momentum going. We’re so glad it’s helping you stay active and moving forward!

Warmly,
The 28 Pilates Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look