28pilates Reviews 300

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the supportive and encouraging community, feeling part of a group with friendly staff and instructors. The user experience is generally positive, with people finding the program well-thought-out and the exercises effective, leading to noticeable results. Many also enjoy the variety of programs and the flexibility to modify workouts. However, some people were dissatisfied with the product's quality, describing the reformer board as cheaply made, not sturdy, or prone to breaking. There are also concerns regarding unexpected recurring subscriptions and issues with the trial period, with some customers reporting charges that they did not anticipate or before receiving their product.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment and... See more

Staff

People report positive experiences with staff, highlighting the coaches and trainers as great, supportive,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the programs easy to follow and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

Subscription

Reviewers mention negative feedback about subscription, with many reporting unexpected charges for recurring... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the set up and encouragement, it’s not as user friendly as I would like. It would feel more fluid if workouts were in their own spot and had a mark as done when complete so you could see clear... See more

Rated 4 out of 5 stars

the trainers and customer service has been great. the program is well thought out and there’s a real feeling of being part of something- which helps with motivation. i feel i’m in skilled, competent h... See more

Company replied

Rated 4 out of 5 stars

I am having a great experience because all of the people in the group are nice & encouraging to each other. It's helped me with me consistency & I like being able to watch different workouts. The app... See more

Company replied

Rated 4 out of 5 stars

I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support,... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

300 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I absolutely love this workout group!!

I absolutely love this workout group!!! Best thing ever and I stay consistent with working out! You get a great support team rooting for you and it’s super easy to follow the videos!!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Natalya!

Hearing how much you’ve connected with the program and community truly makes our day! That consistent drive you’ve built is incredible, and it’s wonderful to know the videos make it simple to stick with your workouts. Having a team rooting for you every step of the way is powerful, we’re so glad you’ve found that here and are thriving!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Quick yet effective workout…

Nice feature of workout that does not require board for a week prior to your board arriving. Board does snag in the middle. Wish the quality was a little better there, but overall. I look forward to the 90 day results. Day 3 only for me. so far, so good. I can feel it all over my body. Even hits muscles you did not know you had.

August 5, 2025
Unprompted review
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Reply from 28pilates

Hi Renee!

Starting strong right from day three is fantastic! We love that you’re already feeling the workouts making an impact and that you’ve jumped into the pre-board routines to get a head start. We truly appreciate your feedback about the board’s quality and will share it with our team. Here’s to seeing those 90-day results roll in. We’re rooting for you all the way!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

The machine is high quality

The machine is high quality, the videos are great!! So happy with my purchase and can’t wait to get fit b

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Amy!

We’re so happy to hear you’re loving both the quality of your board and the workout videos! That excitement to get started is exactly what makes the journey so rewarding. We can’t wait for you to see and feel the results as you keep going. Here’s to a fit, strong, and happy you!

Warmly,
The 28 Pilates Team

Rated 4 out of 5 stars

Currently enjoying this experience

As the title says, I've been at this for 3 weeks now and am enjoying my purchases. The workouts are quick but effective with PLENTY of content to keep you busy. The only thing that is stopping me from giving a 5 star is my short time frame.

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Azura!

Three weeks in and already enjoying the workouts, that’s such a great start! We’re glad you’re finding the sessions quick yet effective, with enough variety to keep things fresh. It sounds like you’re just getting warmed up, and we can’t wait to hear how you feel after you’ve spent even more time exploring all the programs and content. 🫶

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Where do I even begin

Where do I even begin? I don’t know what I would do without my board and my 28 Pilates family. The workouts are great because they don’t take up too much time, anywhere from 10-20 mins which is great if you’re in a pinch. I have been with 28 Pilates since the end of January, I have completed both the 28 day challenge and 90 day bootcamp. I am currently a week away from finishing the bikini challenge. I feel stronger than I ever have and fully toned. I couldn’t have done with without the help of the 28 pilates group that motivate me every single day. What started off as just a group for motivation has turned into family! 100000% recommend.

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Melissa!

It’s incredible to hear how far you’ve come since January! Completing challenge after challenge and feeling stronger and more toned than ever!

The fact that you’ve turned quick, effective workouts into a lifestyle is inspiring, and we love that your “motivation group” has grown into a true Pilates family. Your dedication and energy are contagious, and we’re so glad 28Pilates has been part of your journey every step of the way. Keep crushing those goals. We’re cheering for you all the way! 🌟

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

One Happy Mama

I’ve been using this board since April and have been enjoying the workouts. I like that I can adjust my workouts based on my needs that day. I can workout in between my busy Mom schedule. I even brought my board with me on vacation and did hotel room workouts! On the days I feel like I have no energy or feel like “I can’t do this” I have the 28Pilates community cheering me on to keep going. The cherry on top of it all is the weight loss that has come with the programs. I’m one happy Mama

April 1, 2025
Unprompted review
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Reply from 28pilates

Hi Cristina!

We love how you’ve made the board fit so seamlessly into your life. From busy mom days to hotel workouts on vacation!

That flexibility and dedication is exactly what makes your results so rewarding. And having the 28Pilates community in your corner is just the best bonus. We’re so happy to see you feeling stronger, supported, and happier with each workout. You’re doing amazing! 💪

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Big Changes

I’ve used 28Pilates 28 day program twice and each time I’ve seen positive changes, either in my body or my mindset. Would definitely recommend.

July 9, 2025
Unprompted review
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Reply from 28pilates

Hi Hillary!

We love that the program has brought you both physical and mindset shifts each time. That’s exactly the balance we aim for. Your recommendation means a lot, and we’re so glad 28Pilates has been a source of progress and positivity for you.

Keep going, you’re doing incredible!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

It works for me

The coaches are very responsive and helpful. The variety of classes available keep you from getting bored.There are also workout you can do while traveling. I like it.

August 5, 2025
Unprompted review
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Reply from 28pilates

Hi Gale!

Love hearing this! Having responsive, supportive coaches can make such a big difference, and we’re so glad you’re enjoying the variety that keeps things fresh. It’s also great that the travel-friendly workouts are coming in handy. Staying consistent on the go is such a win. Thanks for sharing your experience! ✨

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

The product is great, the community is the best!

The product is great, but the program is even better, and the community is the best!! There is a wide variety of different plans and exercises to adjust for your own goals and equipment. Community support is phenomenal. The best I've ever seen!

July 16, 2025
Unprompted review
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Reply from 28pilates

Hi Colleen!

So glad to hear you’re loving not just the product, but the whole experience! 💜

It’s amazing that you’ve found value in the variety of plans and the flexibility to tailor them to your own goals. That’s exactly why we built it that way. And we couldn’t agree more about the community, their encouragement and positivity truly make this program something special. We’re thrilled to have you as part of it! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Its a pilates family with the easiest videos to follow

When I ordered my board I was promised 4 free gifts! How cool! When it arrived after a short wait I had only received 2 of the 4 gifts, the bag and the sweat band. I immediately got ahold of customer service who were quick, with a helpful response. They quickly sent out the missing items which I received later on. Fast forward to the workouts and community! They're AMAZING! Its like a pilates family you sort of workout with. Your doing them alone at home but your also doing them together as a group, cheering each other on. The workouts are fun, short and to the point making it easy to sneak workouts in daily. I've become hooked!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Samantha!

We’re so happy to hear that our team was able to get your missing gifts sorted quickly and that everything arrived as promised!

It’s wonderful that you’ve settled into the workouts and found the community vibe so uplifting, even when we’re working out from home, it really does feel like we’re all in it together. Knowing that you’ve found the sessions fun, efficient, and easy to fit into your day is exactly what we aim for. We love having you as part of the 28Pilates family and can’t wait to keep cheering you on! 💪💜

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Excellent programme

I had no idea how to use a mini Pilates reformer board so signed up to the 28 day challenge with 28Pilates. It’s fantastic! The workouts are easy to follow and you can feel them working! I like the countdowns in the videos and the voiceover that encourages you but isn’t annoying. I was also impressed by the overview of what to expect week by week.
The community groups really friendly and there is lots of support in place to help you stick to the plan.

I bought a slightly cheaper board and wish I’d bought the 28Pilates one as I can see in the videos it’s better than the one I’ve got,

Highly recommend this programme.

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Lynda!

It’s great to hear that the countdowns, voiceovers, and weekly overviews have made the workouts easy to follow and motivating without feeling overwhelming. The fact that you’ve connected with such a friendly, supportive community is exactly what we hope for every member. And while we wish you had our board from the start, we love that you’re still getting results and enjoying the process. Thank you for the high recommendation. it means the world! 💜

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Best habit you can stick with and love!! 💯

28 Pilates is the best gift I’ve ever received! This is a new year resolution that was easy to keep. After the 1st week, I was feeling stronger. After the 2nd week, I could start seeing more definition. After the 3rd week, the weight started dropping and the inches melted off. After 7 months, I’m still hooked and showing up every day. The community is encouraging and inspiring. The workouts are easy to follow and vary in difficulty. This program has worked for me in my early 40s when so many others have not! And I love that I can tailor the workouts to fit my busy schedule. 💯 recommend!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Michelle!

What an incredible journey you’ve had from week one feeling stronger to now, seven months in, still showing up every single day! 💪

It’s amazing how you’ve embraced this as part of your lifestyle and found something that truly works for you. We love that you’ve been able to customize the workouts to your schedule and see such noticeable changes in strength, definition, and energy. Your story is so motivating, and it’s exactly why we do what we do. We’re thrilled to have you in the community and can’t wait to see where the next months take you! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

I lost 7 lbs doing the 28-day…

I lost 7 lbs doing the 28-day challenge! I love how convenient this board is to take anywhere with me. I can get in a workout anytime!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Lynn!

That’s fantastic! 7 lbs in just 28 days is such an amazing accomplishment!

We love that you’re making the most of the board’s portability and fitting in workouts wherever life takes you. That kind of consistency and dedication really pays off, and it’s so inspiring to see you getting results while keeping it simple and convenient. We’re so proud of you!

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Honestly I can’t recommend 28pilates…

Honestly I can’t recommend 28pilates enough. Where to start. I joined in May I believe maybe earlier time flies when you’re having fun. These workouts are not only fun but challenging and there’s many different programs to choose from and the community is so supportive they are now lifelong friends. These workouts work I have muscles I’d forgotten existed and everyone gets so addicted that when they go on vacay or away we all miss our boards. It’s addictive.. you want to get fit and have fun please join .The coaches are fabulous and helpful just lovely people.

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Helen!

We absolutely love reading this! 🥰 It’s incredible to hear how much fun you’re having while still feeling challenged, and that the variety of programs keeps things fresh and exciting. The fact that you’ve built lifelong friendships through the community is exactly what we hope for. That connection and support make all the difference.

We’re so glad the workouts are helping you rediscover muscles you forgot were there, and it makes us happy knowing you even miss your board when you’re away. Thank you for sharing such a heartfelt review! We’re grateful to have you as part of the 28Pilates family! 💖

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

More than happy

They have awesome interactive classes and community. Boards are nice and the program really works. Will definitely be doing this for a long time.

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Andi!

It’s amazing knowing the board and workouts are making such a difference for you, and that you see this as something you’ll stick with long-term. That kind of commitment inspires us just as much as the community inspires you. Thanks for sharing your experience! We’re excited to be part of your journey for many more workouts to come! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

The best at home pilates board…

The best at home pilates board exercises out there!
I love the community, engaging and fun exercises and quality of all the workout videos!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Lindsey!

We’re so glad you’re loving the workouts and feeling connected to the community! 💜

Hearing that you find the exercises engaging and fun means the world to us! That’s exactly what we aim for, so it never feels like a chore to show up. We also take a lot of pride in making sure every video is high-quality and easy to follow, so it’s great to know that’s standing out for you.

Thank you for sharing your experience and for being such an awesome part of the 28Pilates family! We can’t wait to keep moving and celebrating wins together! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Love love love it!

This little reformer is the first exercise equipment I have ever owned that is actually lightweight and compact, can literally take it anywhere! The FREE exercises are part of a whole community of people on the same journey you are on at any given time. Awesome support, meal ideas, variety of courses, tutorials, classes and new friends make the whole 28Pilates worth it! This very inexpensive purchase has made a huge impact in just my 1st two wks of using it ❤️

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Sadie!

We’re so happy to hear how much you’re loving your reformer and the flexibility it gives you to work out anywhere you go! 💛

It’s one of the things we love most about it too. No bulky equipment, just grab it and go. The fact that you’re already feeling such a positive impact in only your first two weeks is incredible! It’s also wonderful to hear that you’re exploring all the extra perks like the variety of classes, tutorials, meal ideas, and of course the amazing community that’s always there to cheer you on.

We’re so glad you’re part of the 28Pilates family, and we can’t wait to see all the progress and wins you’ll celebrate in the weeks ahead! 🙌

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Absolutely the best thing I ever did is…

Absolutely the best thing I ever did is purchase this board 😊 . The workouts are great quick and really effective, not to mention the coaches are absolutely Awsome. If that’s not enough you have the most amazing community ever cheering you along. I’ve met lots of lovely ladies from near and far 😁 I’ve been on here for six weeks and already lost 10lb and a total of 8 1/2 inches all over. I would never go back this has helped to keep me motivated and eating healthier. Best thing ever !!!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Nicola!

10 lbs and 8 ½ inches in just six weeks is incredible! 🎉 We’re so proud of your dedication and so happy the board, coaches, and community have all played a part in keeping you motivated.

It’s also amazing to hear that it’s not just about the workouts, but also the friendships and healthy habits you’ve built along the way. Keep crushing it! We’re cheering you on every step! 💪💗

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Great community, great classes!!

I was a bit skeptical in the quality of the exercises before I signed up. However, I really wanted to try the pilates board at home. It's seriously the best decision I've made this year. The exercises are very well made, cued properly and most importantly short and sweet. As a stay at home momtime is always short. With these workouts I'm able to stay fit and have fun doing so. Highly highly recommend!!!

August 6, 2025
Unprompted review
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Reply from 28pilates

Hi Silvia!

It’s amazing that you’ve found the workouts both effective and enjoyable, especially with such limited time as a stay-at-home mom. Your feedback means the world, and we’re so glad you took the leap to try the board. Here’s to staying strong, having fun, and making time for you! 🙌✨

Warmly,
The 28 Pilates Team

Rated 5 out of 5 stars

Best program out there!

This program is the best excercise program I have ever signed up for! The community and the trainers make all the difference. I love how quick the workouts are and they give you excellent results quick! The live classes they offer are absolutely amazing and you can see and talk to the coaches! It truly is an amazing program. I am in my 76th day in a row. In the past I hated exercising but with this I looked forward to it each day. I have more energy and feel better all the way around. Join, you won't be sorry!

May 22, 2025
Unprompted review
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Reply from 28pilates

Hi Sarah!

Wow! 76 days in a row is incredible! Your dedication is so inspiring, and we’re thrilled to hear how much the live classes, coaches, and community have made a difference for you.

Knowing that you now look forward to moving each day is exactly why we do what we do. Keep shining! You’re a true 28Pilates superstar! 💪✨

Warmly,
The 28 Pilates Team

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