2cholidays Reviews 

1,828
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for being remarkably straightforward, adding that any questions are answered promptly. Consumers also emphasize that the staff are exceptionally helpful, polite, and responsive when handling various requests or queries. People love the wonderful locations and mention that the holiday accommodations are well-equipped, clean, and very comfortable. Though some reviewers experienced issues with cleanliness, reporting problems such as carpet stains, unpleasant odors, or missing essential items upon arrival. A few other people also felt that certain properties lacked proper maintenance, adequate supplies, or sufficient privacy.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that accommodation is consistently spotless and offers... See more

Booking process

People report positive experiences with the booking process, frequently highlighting that it is quick,... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that the team is always helpful, immediately... See more

Facilities

Users describe ambiguous interactions with facilities, as experiences vary significantly. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great stay at the California Cliff holiday park. The staff were very pleasant and helpful. The facilites were clean and very well organised. The caravan itself was exactly as advertised and chec... See more

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

You can speak to a member of the team they know everything about each of their holiday homes They give a lot of information of how to operate domestic appliances etc I have used them lots of tim... See more

Company replied

Rated 5 out of 5 stars

To start with, easy booking system and any queries answered promptly. Well informed all the way to day of arrival, clear instructions on everything. The caravan was spotless, the position overlooking... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,828)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication from the team…

Great communication from the team behind the scenes and accommodation exactly as described.

November 3, 2025
Unprompted review
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Reply from 2cholidays

Hi Terry,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

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Rated 5 out of 5 stars

Problems do happen but this was resolved very efficiently

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades to my chosen one. I picked one and booked it effortlessly and they gave me complimentary early access and late departure. Wonderful company and Ruby was a star as I asked a few questions and she answered straight away. Will be using again

November 10, 2025
Unprompted review
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Reply from 2cholidays

Hi Ruth,

Thank you for taking the time to leave us a great review. We are sorry to read that there was an issue. However we are so pleased that Ruby was able to assist and provide you with complimentry early check in and late check out.

We look forward to hosting you soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

The lovely ruby was so helpful and…

The lovely ruby was so helpful and sorted everything out for me …absolutely amazing customer service

November 10, 2025
Unprompted review
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Reply from 2cholidays

Hi Sarita,

Thank you for taking the time to leave us a great review. We are sorry to readf that there was an issue but are extremely happy that Ruby was able to help and solve the situation for you.

We hope you are looking forward to your trip.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Wonderful service!

So pleased with 2c holidays and the service they provide. I’ve always had great communication from them.

October 31, 2025
Unprompted review
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Reply from 2cholidays

Hi,

Thank you for taking the time to leave us a great review. We are so pleased that you have always been happy with the service provided. We look forward to assisting again in the future.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Fantastic Service

I have booked with 2cholidays on several occasions and always had a great experience. Booking online is easy, great communication with the staff and easy check in on arrival. The loyalty scheme is brilliant too. Can highly recommend 2cholidays.

October 31, 2025
Unprompted review
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Reply from 2cholidays

Good Morning Samantha,

Thank you for taking the time to leave us a review. We are so pleased that you found the booking process easy and found the communication to be good.

We love that you would recommend us to friends and family.

Kind Regards
2cHolidays Team

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Rated 5 out of 5 stars

Hopton for October half term

We stayed at Hopton for October half term. Paid extra for early checkin / checkout and for our dog. Had a lovely stay. Better heating than the older caravans. Bed comfy. Plenty to do on site. Tried the Segway, pool and mini golf. Thoroughly enjoyed our family holiday. Thank you 2c.

October 27, 2025
Unprompted review
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Reply from 2cholidays

Hi Annabelle,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay, we look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

the best caravan booking company

easy to book and a lot cheaper than Haven etc and not long wait times if you need to call, i would highly recommend

September 20, 2025
Unprompted review
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Reply from 2cholidays

Good Morning David,

Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay and would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Had a great time at Ashbourne heights…

Had a great time at Ashbourne heights ,the caravan was nice the site was clean and tidy the lady in the shop was really nice and helpful I would use 2c holidays again

October 24, 2025
Unprompted review
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Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

2c holidays

Recently stayed in broadland sands wirh 2cholidays excellent service as always use them
All the time

October 24, 2025
Unprompted review
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Reply from 2cholidays

Hi Linda,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and found the service the team provided to be excellant.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

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Rated 5 out of 5 stars

Spent 4 nights at Broadlands park

Spent 4 nights at Broadlands park, very nice setting right on the Marina with an indoor pool and a lovely dog friendly bar / restaurant, accommodation was small but adequate and quite modern, lovely place for walking and just relaxing.

October 21, 2025
Unprompted review
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Reply from 2cholidays

Hi Gary,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay at Broadland Marina. Its the perfect place to relax and enjoy the Broads.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Well presented very high standard…

Well presented very high standard everything you need for your stay very helpful if you need everything had a great time A1+ Thanks.

October 20, 2025
Unprompted review
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Reply from 2cholidays

Good Morning Phil,

Thank you for taking the time to leave us a review. We are so glad that you had an enjoyable stay. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Highly recommended and quality accommodation

We've used 2cholidays several times now to book caravan holidays in various places. The standard of caravan is described accurately on the website. The customer service team are excellent and if assistance is needed they are on hand to help. We trust them, and have had lovely long and short breaks booked via them.

May 18, 2025
Unprompted review
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Reply from 2cholidays

Good Afternoon,

Thank you for leaving us a fantastic review. We are so pleased to read that you enjoy booking with 2cHolidays, we are especially pleased that the team have always been on on hand if assistance has been needed.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

Great service pleasant communication…

Great service pleasant communication was very good and punctual payments

Del and Barry.

October 31, 2025
Unprompted review
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Reply from 2cholidays

Hi Del & Barry,

Thank you for your kind words and feedback, We really appreciate this.

Kind Regards
2cHolidays Team

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Rated 1 out of 5 stars

Not fit for human habitation

We have had two nights at the caravan and as stated in the conversation we were totally let down. We expected a warm and clean stay. Firstly and most importantly the heating was not working. A cold night after a long drive and we were trying to contact people after normal working hours as it got dark. We contacted your help desk who liaised with the on site team who did their best but had no spare bottles of gas. It transpired, as you will know that the gas bottles were both empty and nothing was done until the following day. The caravan was damp and smelled very unpleasant. It obviously had not been cleaned for ages as there are empty snack packets in the wardrobes and under the seating. Things felt sticky to the touch. One of the pillows had blood stains on it. There was no toilet paper or even a plug in the wash basin. There were crumbs all over the seating where we slept as the bedrooms were so cold. The staff at the bar lent us a heater and gave us tea and coffee for which we were very grateful. We had to go to the funeral of our cousin, not having even being able to have a proper wash, never mind a shower. There were no bins or waste bags in the caravan either. I would strongly suggest that you do not hire this caravan to anyone else until it has been cleaned and fitted out to a minimum standard civilized people would expect. The icing on the cake was the derisory compensation of £30 of which we were supposed to be grateful. In our complaint we only reported provable facts as we didn't want you to think we were exaggerating so we failed to report that my wife was bitten by a flea which escaped and could not be photographed.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to book and super customer service

Really easy to book and the customer service team was very supportive. On our arrival we had problem starting the boiler but Luke from the 2cHolidays team was quick on the case and the issue was resolved very quickly. Thank you and highly recommend 2cHolidays

October 25, 2025
Unprompted review
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Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay. We are sorry to read that there was an issue with the boiler but are so happy that Luke was able to get this sorted for you quickly.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Good company experience

We have used this company a few times now and found them to be helpful with the information provided and prompt with responses to emails and queries. I would recommend them.

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stays and would reccomend us to friends and family. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent company.

Excellent company.
Good holiday accommodation.

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a review. We are so glad that you enjoy our accomodation and cant wait to welcome you back again soon.

Kind Regards
2cHolidays Team

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Rated 4 out of 5 stars

Withernsea Sands ✨

Withernsea Sands ✨
Lovely caravan, affordable and had everything we needed there. The caravan was in the most perfect location on site, a stone throw away from the entertainment centre and a children's park opposite!
It was mostly clean, and tidy throughout.

Only negative was that the mattress protectors (we brought our own linen) were absolutely filthy. Some very questionable marks on them. I actually felt uneasy letting my children sleep on them, so folded the duvets in half and had them sleep between the duvets....

The company itself was so thorough, and kept me updated with any and all information we needed, in the days running up to us visiting.

I have saved this caravan as a favourite, and will be returning, hopefully to cleaner beds though next time! (I did tell the company via review on booking.com.)

October 10, 2025
Unprompted review
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Reply from 2cholidays

Good Morning

Thank you for taking the time to leave us a great review. We are so glad that you found the accomoation the perfect location. We wish you had called us regarding the beds as we could of sent someone to make right for you.

We would love the opportunity to welcome you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We've booked with 2c numerous times…

We've booked with 2c numerous times now. Always great communication, easy to call if you need anything & excellent value.

October 9, 2025
Unprompted review
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Reply from 2cholidays

Hi Tom,

Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We had another mini break with…2cholidays

We had another mini break with 2cholidays, and once again is was a fantastic. 2cholidays make it so easy and are a pleasure to deal with, I couldn't recommend them enough.

October 8, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi David,

Thank you for taking the time to leave us a review, we are so glad that you enjoyed your stay.

We cant wait to welcome you back again soon.

KInd Regards
2cHolidays Team

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