3 Reviews 

I have three broadband,since last week I can't open any Web use the three broadband internet,they say they have the fastest speed in the UK,I try to countect the service,just a Ai Speak with me.so think before you spend money to them.

They are thieves. They couldn't provide me with a service and then charged me for it. If it wasn't for the fact I'd probably end up with a poor credit score if I didn't I very reluctantly paid it. DO NOT USE THREE!

Cant give a 0. The guy in the store messed up my application so I was banned by 3 to open an account - he said there was nothing he could do about it, “maybe” I should try online again… Virgin helped me with a smile… now I read here how bad their network seems to be, Im very happy he messed it up - service: 0 !!

Awful Company. Takes ages to get through. Get given the wrong information. Stressful to deal with. Avoid!

Excellent service I had to go into the Ipswich Suffolk branch as I'm partly blind as I needed to send snap shots regarding fraud and I needed this to be done I spoke to a lady called Dasiy more than happy to help me daisy took time to explain how to do that and even sent 20 email to my bank brilliant thanks for helping me I would like to thank Daisy I felt so much better

multiple emails required which is confusing for my 2 phones and broadband and to prove who i am i have to take the sim out of my router and put into my phone to accept texts which is absolutely pathetic. I have been a customer for over 20years, If they don't improve their service which has got diabolical i will go to EE

what a terrible network.even when phoning,telling the agent that I no longer wanted to continue with my expiring 24 month contract ,and being told it would be dealt with,as I did not want to renew,I receved two bad credit references from them,as i had closed my direct debit one month later.They are useless,the agents only try to get contract extensions,and even later on phone me to ask how 3 mibile is...continually phoning and then abruptly discontecting even as one is talkng..they are ignorant and rude.very rude..do not go with this company.

I would give 3 mobile zero stars if I could. Absolutely dreadful network coverage that seems to get worse and worse as time goes by. I'm going to leave 3 mobile as soon as I conveniently can do so. My advice is not to go with 3 mobile; they may be cheaper than some providers but the old adage 'you get what you pay for' certainly applies here. Avoid, and look to other providers, making sure they don't use the 3 network (like Smarty for example).

Worst mobile network I've ever been with. Customer services are useless, even after admitting to me multiple times that "the service in my area is not as good as they would like it to be". Which is pretty talk for it's bloody useless. I pay for 100gb of data but not able to use it. Trying to buy a train ticket? No chance. Wanna get a bus ticket? Nope. Check public transport times? No way Jose! Need a taxi? Well guess you're walking unless you got the taxi number saved in your contacts cause you won't be able to look it up nor use the app. Forget internet banking, looking up direction or settling a debate on the go. A brick would be more useful than a phone on the 3 network. Stay clear if you value your day to day activities, simplest things become a massive inconvenience. Customer services will basically tell you "tough, take it to the Ombudsman". Put a formal complaint in? Well they will tell you the same scripted reply you're been getting for nearly 2 years now.

Isn't there just one mobile network that doesn't have problems? I've been with EE Vodafone O2 and I can honestly say that 3 is by far the worst. I'm done with these MORONS. I'm not paying a penny more on both my contacts. I'm going elsewhere after the problems that once again has occurred today.

I CANNOT WAIT for all our household contracts with Three to run out - and let me be crystal clear: I WILL NEVER USE THIS COMPANY AGAIN. EVER.

In January, I signed up for an upgrade offer for my son’s phone. It was supposed to be £25/month for the Samsung S24 FE on a 30GB Lite plan - EXACTLY the same deal I took for my wife’s phone a week earlier through the Three app.

Her deal went through perfectly: £12/month for the phone and £13/month for the SIM. No problem.

But MY son’s plan? A total disaster. They're charging me £18/month for the device and £23.50/month for the same 30GB Lite plan. I checked the contract they sent me - and sure enough, it matched these inflated amounts. I raised the issue, but was told there’s nothing they could do.

Then I looked again - and noticed the contract stated Go Roam Europe and Go Roam Around the World were included. That’s when it hit me: I WASN’T EVEN GIVEN THE PLAN THAT THEY HAD PUT IN THE CONTRACT.

Even worse - instead of resolving the issue, they’ve now changed the plan AGAIN, adding Go Roam features that I never wanted or asked for, just to match their dodgy contract.

So not only did they charge me incorrectly - they gave me a completely different contract!

I’ve now wasted countless hours talking to people in their offshore call centre, and it’s beyond frustrating. They play dumb, pretend they don’t understand, avoid the question, change the subject - it’s like trying to argue with a brick wall. Pathetic.

And the cherry on top? They asked me to send proof via email - and gave me the WRONG email address. They told me to send it to proofs(at)contract.three.co.uk when the correct one is proofs(at)contact.three.co.uk.

This isn’t a mistake. This is deliberate. How many people give up when their email bounces back? That alone should be enough to report them to Ofcom. It’s outright deception.

I know for a fact that this is true because I had a complaint about 5 years ago and they did exactly the same with the wrong email trick! At least you can do a search on the internet to find the right email address to sent to.

SO TELL ME, THREE MOBILE:

Why am I paying over £23/month for a 30GB Lite plan when I could be getting unlimited data for that price?! 30GB is all I need for my son by the way!

Why does no one in your call centre understand this? Why can’t you just look at what’s plainly wrong?

Now I’m being told I can’t change the SIM contract and no one will review it. It’s insulting. Anyone with half a brain can see this is a screw-up - but no, Three just carries on like everything is fine.

I fully expect some copy-paste response here with a link to “chat to someone” or a false “I’m sorry for your bad experience with Three” - but that’s just for show.

I’ve been a customer for 15 YEARS, with 4 phone contracts, and this is how I’m treated?

The worst part? If I cancel, my credit score gets destroyed. So I’m stuck, paying for a contract that somehow changed from what I thought I was signing up for. being stonewalled by a company that doesn’t care.

Shame on you, Three.

I’m counting down the days until I can finally leave and go to a provider that actually respects its customers.

I would rather not give even one star for 3 network.
The network is absolutely rubbish.
I phone them up no answer for a few time live chat I was told that my sim is a contract then I told them I’m leaveing 3 then they said I got to pay £209. But the lady on phone when she told me 9 last year that this is sim contract anytime you can cancelled.
Now they asking £209 what a rubbish customer service and network.
Can someone advise me what should I do about this as for them is easy to put me for collector and done me for credit score.

I spoke to three customer service agents more than 90 times litterly 90 times every time i repeat my story again and again every time i have to hold 1 hour or sometimes 2 hours at the end they told us they put a complaint your issue will be resolved soon but no i cancel.my contract in December 2023 amd untul marcv 2025 its effecting my credit score because they send my issue to debt collectors due to their irresponsible behavior but finally i call on 9th of march 2025 and i talked with ambeeen and Nehara , they both are lovely ladies. Special thanks to nehara she dod not only listen but give me a call with resolving solution after 2 days and she made me happy be resolving my issue. After 2 years struggle specifical thanks to nehara once again to listen and understand my concern and resolve my issue. Hopefully now they will remove negative remarks on my credit score.

For the past nine years, I have been paying my daughter's phone bill. But now she has finished uni, got a job, and got married, we agreed that maybe it was time she paid her own. So we tried to change the account into her name. Not possible.
They won't deal with her, because she is not the account holder. And they won't deal with me because I don't have her phone (she does !)
In the end, she switched to a competent provider, and I closed the account.
BUT THEN... She started getting text messages fom 3 demanding money. But then the story repeated itself -- they wouldn't talk to her because she wasn't the account holder, and wouldn't talk to me because I didn't have the phone that was registered to my (now closed) account. And they wouldn't even send bills to me because I had moved house and they "didn't recognise my address".
So to sum up -- Three want money from me for a phone that we don't have. They won't talk to me. They won't email me. They won't send me a paper bill. Until my son in law got involved, I didn't even know how much they wanted.
But they were perfectly happy to talk to my son in law -- who has never had anything to do with Three but does have the advantage of being male) .
Over the phone, they accepted a credit card payment of FOUR PENCE from him, to put an end to the weeks of harassment to which they had subjected my duing which they had reduced her to tears, and wasted hours of my time.
Gone !! Gone !! We are Free of Three at last !!

The wors Internet and custom service in world

My wife's phone went faulty out of guarantee after 30 months, but still inside her three year contract.
We rang 3 customer support who told us to take it to our local 3 shop where they would deal with the repair.
After getting to the store we eventually managed to speak to a member of staff but he refused to accept the phone telling us to get in touch with Samsung, the maker.
This is an absolute lie and NOT what a customer should do. The phone was from 3, still in contract and needs a repair so they should take it although we would have to pay a repair fee.

Following our terrible experience in Burton on Trent store we are advising you to use another provider because if you have a fault out of guarantee there's no way you can be sure of having your issue dealt with - no matter what they tell you on the phone.

Horrible service, have been taken advantage of by forcing us into a pay monthly all in the name of a text message. NO INCOMING OR OUTGOING CALLS. But network is OK at best in some places, where I live it's bearable, but far worse when comparing it to Lebara and similar companies

New SIM card. Topped up £5. Cost £2 just to register the SIM card. Corporate theft at it's finest. Avoid like the plague

1 star is too much I have been intouch for 7 weeks as they blocked my sim and account.
I am self employed and now unemployed due to total lack of any help from 3 .
YOU BROKE ME THANKS FOR NOTHING

3 ate great..unless you need to ask them something Orton query your bill.
Mine has increased by £10 no explanation,no reason why even on the app
Try and update travel roaming g then yourll be live chatting for the rest of your life with still no understanding what is actually going on.
I set up go roam with them on 2 holidays for first one should have ended of the 30th June..nope it ended on the 22July the day before our next trip...I spend hours trying to explain but it was impossible..
Do yourself a big favour find a company or contact which includes data roaming or is at least easily activated other yourll be left with a dead phone abroad and then try to contact 3 abroad and the problems are x 10...don't do it save yourself grief and money look elsewhere 😀