3 Reviews 

I have been with 3 UK for 13 years, seldom use all of my allowance, yet they are charging me £2 a day for roaming in the EU. An unjustifiable amount of money. Their customer service are like robots and are coming up with the laughable line ‘It is a commercial decision’ so that they can milk more money out of their customers. They are blaming Brexit! I blame their greed.
3 treats their loyal customers as cash cows. 3 does not care for their customers that is a fact!

To be honest I’m starting to question why I’ve put up with this company for such a long time, disgusting customer services, they can’t even sort out a simple change of address and a brand new SIM card. This company is freaking nuts.! I’ve had problem with signal, with orders, SIM cards, change of contact details.

Three customer service is rubbish, and 3 is robbing people off their money, the worst experience ever.

Terrible mobile service.Internet outages are becoming more frequent but their own Network checker never admits any problems exist.Contacting their customer service via webchat is soul destroying, taking up to 75 minutes on one occasion. Promised credits for loss of service don't appear & when you ask about cancelling contract they ignore requests.

The worst network provider.Please avoid them
I am asking for 15 days to send me by email a letter of proof of purchase and usage It’s unbelievable how they are lie me every 3 days when I am writing that I didn’t receive it .

For the second time in a month I have used the 3 shop in the Swansgate in Wellingborough and received superb service from Farhan. I was there with an elderly friend who was transferring from EE to 3 and Farhan made the whole thing easy and stress-free, something which is very important when dealing with older folk. He is to be commended.

My data ground to an almost halt. Most places I went I couldn't even use the My 3 app. I got fed up and checked 3's coverage checker which said everything was fine. I put the SIM in another phone and the results were the same. I tried to contact 3 and spent hours in a chat window. After a couple of days I decided I'd had enough and asked for a PAC code to leave. 3 said there was an issue on their system and I would have to wait 24 hours. In the meantime I opened a contract with EE and used dual SIM. The EE coverage was fine despite 3 being bad.
Next day I tried for a PAC code and was told I had to wait for a replacement SIM. When the SIM arrived three days later I installed it and asked for a PAC code. 3 asked me to visit a store. I went to their store and asked for a PAC code. The assistant said the same thing, that their system had issues and I would have to wait 24 hours. I tried again the following day and escalated chat to two higher levels. The "manager" said he would credit me £5 for my loss of use of data and wasted time. I told him, repeatedly, just give me the PAC code. When he refused I told him I was cancelling the direct debit. He then said I shouldn't cancel the direct debit as he couldn't then credit the £5. Another three hours of chat wasted.
30 minutes later 3 called with my PAC. I used it to migrate my number which was done by EE within the hour.
In contrast EE was intelligible, fast and helpful. Why I stayed with 3 for over a decade I will never know...

Worst network. Worst customer service. Appalling all round. I wish I could give less then one star.

Three has the worst signal coverage of any mobile network. No matter where I go, it always takes a few minutes to load a YouTube video or select a song on Spotify that isn’t downloaded. Instagram doesn’t load. Web searches remain on loading screen. It’s infuriating. And it’s not just where I am. Any town I go to it’s the same or only slightly better. I’ve been with 3 for a few years now and whilst in contract with them they always put my contract price up also I phoned to upgrade my data to unlimited it was £3 extra but was to start in a weeks time but I needed at as soon as. The guy offered a data add on but it’s like £8 for 6gig which is nothing. I have been with 3 for a long time and I haven’t received no help what so ever nor have I got offered any sort of rewards even though I have always paid my bill on time and have never missed a payment.

Terrible Network
Always loose signal.They put my tariff up while in contract
Can’t understand the people in the call centres
Avoid

Horrific company. Rising bills after being with the company for less than a month. Cannot contact customer services. AVOID!

When the cost of living is going up they have increased my price plan...Disgusting

Shame I have to even give 1 star. I have been with 3 for over 8years. Took out a broadband contract but cancelled with in the 14days returned router. Well when I went to sort finance out was refused as 3 have put non payment against my name. 4 calls and supposedly cancelled now but still showing on my credit report. Customer service was awful.
This was breach of the contract we had and cost me the deposit I had paid for the product I was buying, unaware of the damage they have done to my name.

I don't recommend 3 to anyone. If you have a really good credit score they will destroy it. They will not fix their mistakes and you will definitely regret ever going with them.

Ltr to 3 ceo..spoke to Subarish .rude unprofessional and am complaining merely of why i have 1 bar of signal compared to my dual 02 sim...he kept talking over me and didnt evn confirm like another Brit agent that its not that necessary to go through 4 security questions and i didnt change or amend anything on the account!!! Just taw unprofessionalism
I warned him hes rude and keeps cutting me off worst am only 48 hrs with you and i feel veery belittled and i am berieved

thank you to 3 for resolving my problem - Mohseena showed great patience and customer care

Signed up as a new customer, I supplied them with the relevant information PAC etc. They failed to change my number over on the day I asked, never contacted me before the changeover or on the day of the changeover. They supplied me with a new SIM card that worked but with a different number then sent me a message on the day the card was supposed to start saying they were working on the line in my area and I may experience some service issues. Didn't effect me as I had no service anyway.

Only got 4 months left of my contract with 3, feels like a prison sentence I'm about to get parolled on, can't wait to get away from them, absolute worste network I've ever been on, slow data speed or "no network connection" even when I've got strong 4g signal, complete joke and very frustrating when trying to do simple browsing.
I will never use them again

I ve been with three for about 10 years now but lately their service is absolutely rubbish 🤬
Can't wait to leave three I WONT recommend them to anyone!

Shocking experience with 3! DO NOT USE THIS COMPANY.

I was having trouble with my signal and was never getting 4G so my phone was very slow. I phoned to explain my situation and the women on the phone was rude and accused me of not having certain things turned on in settings. I told her I did and she offered to send me out a new SIM card. She asked if I wanted it deactivated or activated, I explained that I wanted to be able to use my phone for work in the mean time so I would activate it myself when it arrived.

As soon as she hung up my phone had been disconnected. I had no phone for work for nearly two weeks. They sent 5 SIM cards out to my house during this time none of them worked. I then had to go in to the 3 store, they seemed very helpful but in the end just made broken promises.

Took another sim only contract with EE as couldn’t go any longer without my phone. Was a nightmare trying to get my PAC code but eventually got this three weeks later. 3 said they would wave early termination fees and refund a full months bill because of the hassle I had and the errors made on their part. I was very hesitant about this as I am going for a mortgage soon and didn’t want any issues, but they reassured me they would sort it after all the trouble.

Just had a letter in the post this morning saying I owe money and I can’t be bothered to fight this issue anymore so I now need to pay this so i can be done with the company.

Staff don’t have a clue what they are doing, they don’t communicate with one another and at the end of every phone call they pressure you in to saying that they had found a solution for you. When you disagree they say there is nothing else they can do for you! (Or they will say they will do something to get you off the call and don’t do it.)

I have been with 3 for years.. The reception has always been poor but adequate in town at times. Forget using it when you leave any conurbation. I tried to leave 3 at the beginning of this year. The company has made it almost impossible to cancel your contract. I finally managed to get hold of the overseas call centre, the operator spent the entire time trying to sell me upgrades. I finally got an assurance that my contract would cease, but only after threatening legal action. I have now, surprise surprise, recieved another bill. Despite having stopped my contract. I informed the overseas call centre that in exactly one month from my monthly start date that I would cancel my direct debit. I really hope they pursue me now. Let battle commence.