34SP.com Reviews 540

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's prompt, polite, and efficient responses to queries. Many users appreciate the seamless website experience and the reliable hosting services provided. The customer service team is frequently commended for their expertise, helpfulness, and quick response times, making interactions pleasant and productive. However, some people were dissatisfied with specific technical issues, such as rejected emails due to DMARC failures, and reported receiving no reply or action from support in these instances. A few other people also felt that the web-based FTP client could be slow.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the excellent... See more

Website

Clients share positive opinions on website hosting, with many charities appreciating the free hosting... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

34SP offer us an amazing service. As a chairty we receive hosting for free whilst getting all the perks and best practice any paying client would. They answer our queries within an hour of us asking... See more

Rated 5 out of 5 stars

34sp.com has continued to host our charity's website at no charge for several years, and their service has been excellent throughout. WordPress Hosting is fast, easy to use, and operates flawlessly. Q... See more

Rated 5 out of 5 stars

34SP.com have been hosting a small website for our charity for the past two years and we have just renewed for another year. Getting the domain name registration and hosting set up was simple and we h... See more

Rated 5 out of 5 stars

We’ve trusted 34SP.com to host our charity website for years, and the experience has been outstanding from day one. The platform is reliable, fast, and packed with everything we need to keep our s... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Based in the Northern Quarter of Manchester UK, we are a managed hosting provider with a focus on exceptional service and support. We offer a range of hosting and domain name services and have a particular specialty in hosting and helping WordPress websites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

540 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt replies to questions and very helpful. As a charity the hosting is free (just pay for domain name which is not expensive)

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent hosting service

Excellent hosting service that I've been using for our Scout Website for over 10 years. Always up. Email service works great. Also use the paid service for my own domain, still to build a site but purchased monthly mainly for email access which supports the method of email addresses to go to folders using +

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

I've been a client for 24 years!

I've been a client of 34sp since 1999 (24 years and counting!), and they are my favourite ISP of all time. No joke. One of the things that makes this company special is that they provide personal points of contact - you can speak to real human beings on the telephone and it doesn't take long to get through to them, you can email real human beings, those human beings are experts...and they are great! Over the years they've helped me with personal and professional websites, and the service is great. Whilst I sometimes use other platforms for pre-built website templates, the customer service never equals 34sp. Happy to give them a 5-star rating, and looking forward to celebrate being a quarter-century 34sp customer!

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I host around 40 sites - my own and clients - with 34SP - and have done for a number of years. Cannot recommend them highly enough - especially their support - which is fast, friendly and extremely knowledgable. Most, if not all, the issues I have had were of my own doing - and they get my sites back on track without a problem or a fuss.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

The Hyperactive Children's Support…

The Hyperactive Children's Support Group is a registered charity founded in 1977, we have the usual website and e.mails etc hosted by 34SP and I have to tell you that their help and support is just great. As I am not the most IT expert and with these everlasting scams I am so very grateful for their help in addition to their generous website hosting. Thank's to all at 34SP

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, competent and helpful

This is an excellent hosting service; I've been with them for years after a recommendation from my tech repair guy. Excellent service - you can always reach tem on the phone if there's a problem for friendly, helpful service. They also have great eco/sustainability credentials - recommended.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

34SP shows support!

The Clabile Trust are very grateful to 34SP for their support in hosting our charity website for free. Waiving this fee make a big difference to us as a small charity. Everyone is always so professional and clear when you call or email.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

I had a real problem with my emails

I had a problem with my emails some time ago. After a few emails, I still couldn't get it to work properly, so 34sp arranged a telephone call. They went through it with me step by step. and behold it worked, and has been done since a couple of weeks ago.
One of the emails failed to work again, it turns out that 123-reg who had my domain on autopay, failed. to use the primary payment account. Consequently, the site had no presence and the connected emails failed to work. It was 34sp.com that found the problem and informed me. Service like this is very rare these days, so all credit to 34sp.com a company that looks after its clients personally.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

10 years and I wouldn't go anywhere else!

We have used 34SP for over 10 years and have always found them responsive, flexible, and reliable. As a small non-technical organisation that relies heavily on cost-effective web presence and email, I can't recommend 34SP highly enough!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and support of our charity

As a charity, the free hosting has enabled us to use our precious funds to continue the work we do supporting refugees - so by default 34SP are partnering with us in this vital work. The service they provide is also excellent.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good responsive service

Good responsive service, and positive treatment of charities, who are always strapped for resources. Highly commended.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent web hosting

I've been using 34SP for my web hosting for a few years now and and I can't praise them enough, the hosting they provide is excellent and the customer service is second to none, they always go the extra mile, highly recommended.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We've been using 34SP for over three years now and would highly recommend them. The platform is very user friendly and we've found their hosting to be extremely reliable. Whenever we've had a query, their customer service team have been prompt, friendly and effective in their solutions.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

I am so impressed with the hosting…

I am so impressed with the hosting company 34SP! When I have had to call them about issues with one of our client's websites, they have been quick to respond and extremely knowledgeable. The problems are usually fixed within an hour, which is fantastic. Not only are they efficient at resolving issues, but their admin interface is also incredibly user-friendly. I am really surprised that 34SP is not more well-known because they truly deserve more recognition for their excellent service.

December 19, 2022
Unprompted review

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