34SP.com Reviews 540

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's prompt, polite, and efficient responses to queries. Many users appreciate the seamless website experience and the reliable hosting services provided. The customer service team is frequently commended for their expertise, helpfulness, and quick response times, making interactions pleasant and productive. However, some people were dissatisfied with specific technical issues, such as rejected emails due to DMARC failures, and reported receiving no reply or action from support in these instances. A few other people also felt that the web-based FTP client could be slow.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the excellent... See more

Website

Clients share positive opinions on website hosting, with many charities appreciating the free hosting... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

34SP offer us an amazing service. As a chairty we receive hosting for free whilst getting all the perks and best practice any paying client would. They answer our queries within an hour of us asking... See more

Rated 5 out of 5 stars

34sp.com has continued to host our charity's website at no charge for several years, and their service has been excellent throughout. WordPress Hosting is fast, easy to use, and operates flawlessly. Q... See more

Rated 5 out of 5 stars

34SP.com have been hosting a small website for our charity for the past two years and we have just renewed for another year. Getting the domain name registration and hosting set up was simple and we h... See more

Rated 5 out of 5 stars

We’ve trusted 34SP.com to host our charity website for years, and the experience has been outstanding from day one. The platform is reliable, fast, and packed with everything we need to keep our s... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Based in the Northern Quarter of Manchester UK, we are a managed hosting provider with a focus on exceptional service and support. We offer a range of hosting and domain name services and have a particular specialty in hosting and helping WordPress websites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

540 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Wonderful

The level of customer support is superb. When I have a query, there is a fast response, and they are patient to explain to a non-techie person what things mean. They also follow up to check you are happy before they close your support ticket. They are also pro-active. Wonderful.

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

Not cheap but worth it

34SP are not cheap, but their customer service is excellent. The coverage is great, the features decent, and they are yet to make me wait more than an hour for a support reply. I have been with them for more than 10 years now and heartily recommend them to anyone who wants their site hosted in a good environment.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient and effective support team

Just had a very good experience with the service at 34SP, so I was inspired to finally write a review. I've been using 34SP for hosting my websites since way back in 2005. Can it really be that long?? I've checked... yes it is! I've done various things with my websites over the years - migrating, adding subdomains, updating PHP, adding SSL certificates etc etc. and I sometimes come across various issues that I can't fix by myself. When I've reached out to 34SP I've always had these issues identified, explained and quickly fixed by the support team - they really are very good. I highly recommend them for their support! Good job guys :)

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent support

I have used 34SP for years for wordpress hosting. I recently had a reasonably complicated migration to do - migrating a site from another provider and splitting into sub-domains which were hosted with different providers. The support staff at 34SP responded to questions usually within minutes (including once on a Sunday); they understood what I was trying to do and they got it all working really quickly. Support really doesn't get any better than this.

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing hosting service

45th Belfast Scout Group recently started to use 34sp.com for hosting and domain registration. The team at 34sp.com are amazing. They assisted our transition to their services with no stress or hassle. They should be the first place any business would choose. Faultless, perfection and knowledgeable are the 3 words to describe the 34sp.com team.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

One of the best customer experiences I've had…

One of the best experiences I've had with ANY company, AND their hosting service is great too!!

Signed up, was contacted immediately by both support and sales team to get me set up and find out what made me sign up.

The support team were REALLY fast, very attentive, highly skilled and did exactly what I asked (transferred an existing site and domain, set up an SSL certificate, created a test/preview site, checked it was working OK, pushed it live). The whole process has taken only a few days (with extra delays by me) and the whole team have been exceptional.

In addition, for giving my praise and feedback, I was given an extra month free hosting. More for less is really possible! What a service.

I used 34sp.com over a decade ago for hosting and they were excellent then but have clearly spent the intervening time focusing on how to improve.

Just so happy I chose them. Thanks 34sp!

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

You know this company if you are…

You know this company if you are looking for someone to host your site are absolutely amazing. Most professional,courteous bunch o guys ever. They answer every query like lighting. So impressed with this company. Cant recommend enough. I wasn't paid nor do I work for them but if you want an honest review ..then there ya go folks..

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Just wow.

Just wow. Dialled the number. Number was answered within minutes. The agent (James D) was knowledgeable, said he'd look into the issue, fixed it within an hour, and then contacted a few days later to make sure everything was okay. Such a contrast to most other tech support experiences.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Good customer service available by phone

I am new to 34SP but so far my experience has been great... particularly with regard to having a UK-based team available by phone who have been most helpful to people like me who are not web-design experts. Very good customer service, reasonably priced.

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

I've been using 34sp for wordpress…

I've been using 34sp for wordpress hosting for years now. I'd describe myself as fairly incompetent and by no means a 'valuable customer, but quite honestly that's not how 34sp have ever made me feel. Their cs is incredible. I've been walked through all sorts of issues (of my own making) and never once felt like an idiot or an inconvenience- and I'd be willing to bet anyone reading this has been treated like that by other companies in the past. They are quick, helpful, fix the problem as soon as possible, and while there may be cheaper hosting I just don't see myself switching. If you're more ambitious than your wordpress knowledge actually warrants, give them a go - they really do help you look good!

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Worth Every Penny

Not the cheapest but you pay for what you get. Every time I have needed support it's always been fast, usually within a couple of hours.

I have been with 34sp for years and I cannot say anything bad. Amazing knowledgable and friendly staff!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

34sp support is brilliant

34sp support is brilliant. Hosting the charity website with them for the last 4+ years. Support is exceptional, I have worked with other major brands but 34SP is outstanding. I highly recommend them.
Thank you 34SP

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer support.

Great customer support.

Polite, knowledgeable, patient staff.

Yes, they may be a little bit more expensive, but the support is second to none.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Unrivalled support

Unrivalled support. I've used numerous hosting companies in the last decade but no one compares to 34SP. No more waiting for days for tickets replies like I used to, I have a solution in minutes. I often speak to the same few people too which is nice. I can't fault the service so far and have moved a number of people across to their services too.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Really good company

Really good company, very helpful whenever we've had issues and you can call them and speak to someone local which I like.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

34SP is a great hosting company

34SP is a great hosting company. I must admit they are not perfect and in the past, they have had problems with their email service. No hosts are perfect! But 34SP are getting up there with perfect.

Their level of knowledge and care superb. They are quick to respond and are proactive in sorting any technical issues that they feel they can fix for you. They can consult on tech issues also.

Their professional hosting is good too. I have created and used WP websites, HTML websites, Divi websites and these have performed well on their servers.

34SP goes the extra mile. They are professional and steady. And steady is what you need for a reliable business website. 34SP are by the far - one of the better-understated hosts in the UK. I would highly recommend their pro hosting. I have been a member since 2007!

February 1, 2021
Unprompted review

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