Honest review. I payed for flowers to be delivered next day max at 9pm, the flower didnt arrive at time, and the driver couldn’t manage to contact my friend the recipient (which was weird no one tri... See more
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DO NOT WASTE YOUR MONEY. Firstly, was sent old rotting roses for valentines day. Spent $200+USD!!! I COULD HAVE BOUT BETTER AT WALMART. Not only did they send me shit flowers. They charged... See more
Company replied
I’m terribly disappointed. I’ve been using 416 flowers for years to order flowers to my girlfriend in Canada. More recently i ordered some flowers (i live in the UK). My total price was 53CAD. Inst... See more
Company replied
I ordered the Winter Wishes Bouquet from 416-Flowers for my mom’s birthday last week, and the experience was excellent. I placed the order in the morning, and it was delivered right on time t... See more
Company replied
3.0
Average
61 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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DO NOT WASTE YOUR MONEY.
DO NOT WASTE YOUR MONEY.
Firstly, was sent old rotting roses for valentines day. Spent $200+USD!!! I COULD HAVE BOUT BETTER AT WALMART.
Not only did they send me shit flowers. They charged me in USD. Customer service was terrible. Outright ignored multiple emails after replying once.
I promise take your money somewhere else. Or go to your local park and you could find and pick better quality flowers.
February 14, 2026
Unprompted review
Reply from 416-flowers.com
Dear Nicolai,
Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration you experienced with your Valentine’s Day order. This is certainly not the experience we aim to provide.
Regarding the currency charge, please note that all international orders are billed in USD. If the billing address is outside of Canada, the order is processed in USD. This information is clearly outlined on our website and also displayed during the checkout process to ensure transparency before payment is completed.
In terms of the flower quality, we truly apologize for any inconvenience caused. We did respond to your email, and as mentioned, we will be sending a fresh batch of roses from our side as complimentary replacement flowers. The new bouquet will be delivered to the recipient tomorrow at no cost to you.
We genuinely hope this gesture helps restore your confidence in our service and allows us the opportunity to make this right.
Warm regards,
Rose
They where good with communication…
Honest review.
I payed for flowers to be delivered next day max at 9pm, the flower didnt arrive at time, and the driver couldn’t manage to contact my friend the recipient (which was weird no one tried to contact him as he says) then i tried to contact them via whatsapp it was family day and the chat was off. Long story short they delivered the flower to another address with no extra charge. So i had a neutral experience
February 14, 2026
Unprompted review
Reply from 416-flowers.com
Dear Subhi,
We want to clarify that if the recipient is not available, we cannot guarantee delivery at a specific time unless the “anytime by 9 PM” regular delivery option is chosen.
However, in this case, we are making an exception. A fresh replacement bouquet is being sent today to the residential address at no additional charge. We’ve also confirmed with the recipient to ensure the delivery goes smoothly this time.
We hope this resolves the issue and would greatly appreciate it if you could update your review, as we have already discussed and confirmed via email.
Warm regards,
Rose
Great selection and awesome customer…
Great selection and awesome customer service
February 9, 2026
Unprompted review
Reply from 416-flowers.com
Dear Shane,
Thank you so much! We’re thrilled you enjoyed our selection and service. We really appreciate your support!
Warm regards,
Rose
I’m terribly disappointed.
I’m terribly disappointed.
I’ve been using 416 flowers for years to order flowers to my girlfriend in Canada. More recently i ordered some flowers (i live in the UK). My total price was 53CAD. Instead of debiting that amount, i was debited 53USD. According to customer service, the price changes to USD if i’m using a card from outside Canada. So i ended up paying considerably more. This has never happened and i’m really disappointed at this type of service. I will never be using this company again.
January 26, 2026
Unprompted review
Reply from 416-flowers.com
Dear Temitayo,
We’re sorry for any confusion regarding your order. Please note that all international orders are billed in USD, which is indicated on our checkout page. If the billing address is outside Canada, the charge will automatically be processed in USD as part of our international billing policy.
We understand this may have been unexpected, and we appreciate your understanding of how our system handles international payments.
Best regards,
Rose
Easy to order and worth every penny
Easy to order, well priced, and arrived on time and well presented. Flowers were beautiful. Will definitely look at ordering again!
January 25, 2026
Unprompted review
Reply from 416-flowers.com
Dear Arthur,
Thank you so much! We’re thrilled to hear your flowers arrived beautifully and on time. We really appreciate your support and look forward to serving you again soon!
Warm regards,
Rose
Always is a greta experience to send…
Always is a greta experience to send flowers to my girlfriend with a super professional service like yours!
January 20, 2026
Reply from 416-flowers.com
Dear Edgar,
Thank you so much! We’re thrilled to hear your experience has been great, and it means a lot that you trust us to help make special moments with your girlfriend even more memorable. We can’t wait to serve you again for your next occasion!
Warm regards,
Rose
Reply from 416-flowers.com
Dear Lloyd,
We are reaching out to confirm that your order was delivered on time for the viewing. The arrangement was delivered to the funeral home before 4:30 PM, as requested. We also sent you a delivery link and a photo of the flowers being delivered to the funeral home and the flower room.
Please note that it is the funeral home staff’s responsibility to bring the arrangement out for the viewing and coordinate its placement for the respective viewing and event. We fulfilled our part by delivering the flowers to the funeral home and the flower room, following our standard protocol.
While we understand your concerns, we want to clarify that the flowers were delivered as requested and in proper condition. We encourage you to confirm the receipt and condition with the funeral home and update your review accordingly.
Thank you for your understanding. We appreciate your attention to this and hope this helps clarify the situation.
Warm regards,
Rose
I placed a order 3 days before my…
I placed a order 3 days before my mothers Birthday i have not got no updates if it has been delivered or not. i dont think the services was good.
January 14, 2026
Reply from 416-flowers.com
Hello Mohammad Masoumi,
We could not locate any order under this name in our system. Please avoid posting false or misleading information. If you have a genuine order issue, you can email us at info@416-flowers.com with the correct details, and we will be happy to assist you.
Thank you.
Warm regards,
Rose
Excellent service!
January 14, 2026
Unprompted review
Reply from 416-flowers.com
Dear M V,
Thank you for your review and appreciation. We cannot wait to serve you again!
Warm regards,
Rose
A great on-line buying experience
The service was quick, easy, professional, well priced with a beautiful and fresh bouquet delivered on time. I will definitely use them again and refer them to family and friends.
January 8, 2026
Unprompted review
Reply from 416-flowers.com
Dear David,
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you were happy with the service, pricing, and the freshness of the bouquet. It means a lot to us that you’d recommend us to your family and friends. We look forward to serving you again soon!
Warm regards,
Rose
VERY DISAPPOINTED
I ordered on line Dec, 31st in notes i said it had to be delivered by 3;30 JAN. 2nd THE VIEWING WAS 4 TO 9 WE CALLED FROM 5 T0 7;45 5 TIMES AND IT DID NOT ARRIVE UNTIL 8;45 I ordered the best orchid in price and it was colored in the picture they substituted it to a white orchid which was in my opinion poor quality and the last color i wanted I was really disappointed as this was a special relative and i told them i would never use their service again or recommend them,
January 2, 2026
Unprompted review
Reply from 416-flowers.com
Dear Donna,
We would like to clarify a few points regarding your order. The delivery option selected at checkout was our free regular funeral delivery, which is scheduled for any time up to 9:00 PM on the delivery date. While we always do our best to accommodate requested times noted in the order comments, delivery notes are not guaranteed unless a time-specific delivery service (by 12 PM or by 5 PM) is selected.
Regarding the orchid, all of our arrangements are fulfilled in line with our substitution policy, which is clearly noted on our website. In cases where a specific color or variety is unavailable, our designers substitute with the closest available option of equal or greater value to ensure freshness and quality. While the orchid color was changed to white, the arrangement was fulfilled to value and designed with care. We understand that color preference is very personal, especially for a funeral, and we regret that this substitution did not meet your expectations.
We are truly sorry that this experience left you disappointed. Your feedback is important to us, and we would welcome the opportunity to review your order further and see how we can make this right for you. Please feel free to contact us directly at info@416-flowers.com and our team will be happy to assist you.
Warm regards,
Rose
I made an order over 300 dollars
Edit: 416-flowers has still been withholding my refund after agreeing to do it. The order was very clearly covered as a part of their refund policy. It was not an international order simply placed while on vacation. The store credit was not offered as an alternative; I was lied to, told that it was impossible to have it refunded.
While in Mexico as a Canadian, I made an order over 300 dollars. Upon noticing some issues with it (<5 minutes after having placed it) I asked to have the order cancelled and refunded. They replied quickly very happy to cancel the order. For some reason they took me for some kind of fool and very predatorily refused to refund me to my payment method holding my funds hostage as store credit (despite multiple clarifications to what I wanted). Fortunately, bank chargebacks exist. I would altogether avoid this vendor, and make sure to go to your bank regarding their bad faith practices as they will not help.
December 23, 2025
Unprompted review
Reply from 416-flowers.com
Dear customer,
We apologize for any inconvenience caused and we understand how frustrating this situation felt.
We’d like to clarify that once an order is placed and processed through our system, our cancellation and refund policies apply equally to all customers. In some cases, especially with international orders and payment processing timelines, refunds to the original payment method are not immediately available, which is why store credit is offered as an alternative solution. This is never intended to cause inconvenience or to withhold funds unfairly.
That said, we do apologize if our communication did not clearly explain this process or if it came across as unsupportive. This was certainly not our intention. We strive to act in good faith and to resolve concerns as fairly and efficiently as possible.
If you would like us to review your case again, we encourage you to contact us directly at info@416-flowers.com with your order details so our management team can look into this further.
Warm regards,
Rose
They made do this for a discount code,
December 27, 2025
Unprompted review
Reply from 416-flowers.com
Dear Mukh,
Thank you for your feedback. We’re glad to hear that a discount code was provided, and we appreciate you taking the time to share your experience.
If there’s anything more we can assist you with or if you have any questions about using the discount code, please don’t hesitate to reach out to us. We look forward to serving you again.
Warm regards,
Rose
Overall very good
I ordered the Winter Wishes Bouquet from 416-Flowers for my mom’s birthday last week, and the experience was excellent.
I placed the order in the morning, and it was delivered right on time that afternoon. The bouquet looked exactly like the photo online—fresh, vibrant, and beautifully arranged. My mom loved it.
Pricing was clear and straightforward: $40 for the bouquet + $15 delivery, coming to about $65 with tax. For the quality and reliability, it was absolutely worth it.
Ordering was seamless from start to finish. A nice extra touch was the handwritten note and a promo code for my next order, which shows they value returning customers.
Because of this experience, I’ll be using 416-Flowers for future occasions
December 11, 2025
Unprompted review
Reply from 416-flowers.com
Dear Emod,
Thank you so much for taking the time to share such a thoughtful review. We’re truly happy to hear that your experience with the Winter Wishes Bouquet was a great one and that your mom loved her birthday flowers.
It means a lot to us that the arrangement matched what you saw online and arrived on time—our team works hard to make sure each order is fresh, beautifully designed, and delivered with care. We’re also glad you appreciated the handwritten note and promo code; we love adding those little touches for our customers.
Thank you again for your trust and kind words. We look forward to helping you with many more special occasions in the future.
Warm regards,
Rose
Called me at midnight on a Friday night…
Called me in Sweden from +1 (647) 846-2919 at midnight on a Friday night (6pm Toronto time) and woke me up. Haven’t placed an order since last year so they have no reason to call me. I’m absolutely furious, interrupted my sleep.
Edit: since posting this review, I’ve been receiving several long distance calls from 416 numbers. This is harassment and I will be pressing charges soon.
December 6, 2025
Unprompted review
Reply from 416-flowers.com
Hi Natalie,
We sincerely apologize for the disturbance. Our intention was only to provide reminders about flower orders for loved ones, not to cause any inconvenience. We understand that receiving calls at inconvenient hours is frustrating, and we will ensure to be much more careful.
Thank you for bringing this to our attention, and we apologize again for the disruption.
Best regards,
Rose
I ordered two flower arrangements on…
I ordered two flower arrangements on Saturday for my mother’s 90th birthday today. I was a bit concerned because at 3pm they hadn’t been delivered so I checked reviews and they were awful. However, I was pleasantly surprised when my mother FaceTimed me at 4pm. The flowers were absolutely gorgeous and exceeded expectation. She was in tears because they were so beautiful. I’m in Australia so it’s hard to know whether flowers will look like the picture but in this case, they were stunning. My mother even said she had never seen roses that big. Very happy customer. The only thing I will say is that the website could be more user friendly.
October 27, 2025
Unprompted review
Reply from 416-flowers.com
Dear Lulu,
Thank you so much for your kind words! We’re so happy to hear your mother loved the flowers and that they made her special day even more memorable. It truly means a lot that you trusted us all the way from Australia. We appreciate your feedback about the website as well and will keep working and improving to make it even easier to use.
Warm regards,
Rose
Reply from 416-flowers.com
Hi Catherine,
We’re so sorry for the delay and completely understand your concern. Your request will be escalated to our accounts team for quick resolution again. We truly appreciate your patience and understanding.
Warm regards,
Rose
Shame what this business did to me
As a new customer exploring floral arrangements for a funeral, I selected an arrangement that I found appealing. While continuing to browse, I discovered another beautiful arrangement and added it to my cart. I also included a personalized ribbon with a message for the bereaved family. Upon reaching the checkout, I observed a change in the total amount. I then realized I had mistakenly added the first arrangement to my cart. Unfortunately, I only noticed this after entering my payment details. Consequently, I promptly contacted 416 Flowers to inform them of the error, with the order being placed on August 28th. I subsequently emailed to request a refund for the additional arrangement. Although a refund was promised, I received an email explaining that management was on vacation. After sending follow-up emails, I have not received a response and am still awaiting the promised refund. It is disheartening to have to write this. This situation reflects a lack of professionalism, and I intend to share my experience on social media platforms, as it is unacceptable that my money has not been refunded after nearly two months.
August 28, 2025
Unprompted review
Reply from 416-flowers.com
Dear customer,
We’re very sorry to hear about your experience. Could you please send us an email or receipt to info@416-flowers.com
so we can locate your order right away? Once we receive it, we’ll expedite the review and assist you with your refund.
Thank you for your patience and understanding.
Best regards,
Rose
The quality of flowers 🔥
October 16, 2025
Reply from 416-flowers.com
Hi Ehsan,
Thank you so much for your kind words! We’re thrilled to hear you loved the quality of our flowers — that means a lot to our team. We truly appreciate your support and can’t wait to create something beautiful for you again soon!
Warm regards,
Rose
They made my flower arrangement so…
They made my flower arrangement so beautiful! They are great at designing.
Thank you so much 416 florist.
October 10, 2025
Reply from 416-flowers.com
Dear Heide,
Thank you so much for your wonderful review! We’re so happy to hear you loved your arrangement. Our designers put a lot of heart into every piece they create, and your kind words mean the world to them. We truly appreciate your support!
Warm regards,
Rose
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