torontoblooms.ca Reviews 311

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the freshness and beauty of the flowers and arrangements, often noting they exceed expectations compared to online images. The delivery service is frequently highlighted for its timeliness and efficiency, with many appreciating the consistent updates provided throughout the process. The overall service, from ordering to delivery, is described as seamless and excellent. However, some customers experienced issues with their orders, including incorrect items or substitutions without prior notification. A few people also mentioned dissatisfaction with delivery times, citing instances where products arrived too early, too late, or were left in unsuitable conditions. There were also occasional reports of order processing errors and difficulties with customer service regarding these issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness and... See more

Product

Clients share positive opinions on product quality and presentation. Many reviewers praise the beautiful and... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy online ordering process,... See more

Quality

People report positive experiences with quality, consistently praising the beautiful and fresh flowers,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service,... See more

Based on these reviews

Rated 4 out of 5 stars

The flowers arrived on time and Laura was home to receive them. So she wasn't the sender, as your correspondence states. Sender is me, her sister, May Conder and I live in Australia. I use her Toro... See more

Company replied

Rated 4 out of 5 stars

My daughter loved her birthday present: mini pink roses in a small hat box (fresh & beautiful), birthday balloon and sparkling wine. However, they arrived one day early, which is why I am giving only... See more

Company replied

Rated 4 out of 5 stars

Ordering was straightforward. The delivered product is excellent and the recipient was beyond delighted. The tracking is awful. A timeframe would be great. Receiving the on the way and delivered email... See more

Company replied

Rated 4 out of 5 stars

Some flowers were a little bit wilted. The box was soaked in water from outside. The bag in which there was a flower box was also soaked. I wouldn’t use this service if it is extremely important that... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower Designer
  3. Gift Basket Store

Written by the company

Toronto Blooms is a floral and gift delivery service that crafts unique, handcrafted flower arrangements and curated gift baskets.


Contact info

4.2

Great

TrustScore 4 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I ordered an orchid and it was…

I ordered an orchid and it was delivered two days late. To make matters worse, it was the wrong one, even a different color than what I ordered. When I asked for a return or refund, they pointed me to their terms and conditions. Absolutely awful experience. Don't recommend this scam!!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great flower shop

Easy to get what I wanted. Different gifts to pick from. Great service and received when stated. And flowers were beautiful.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Easy to order and the shipment arrived the following day. My sister was thrilled with her birthday flowers.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I ordered flowers for my best friends 60th Birthday and entered my address in error. By the time I realized the mistake it was Friday evening and I was really doubtful anyone would get back to me until it was too late. I was pleasantly surprised that within the hour I had an email response confirming the change of address as well as a phone call confirming same. That was exceptional customer service and my best friend loved her flowers. Thankyou Toronto Blooms. I had a great first experience.

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Last minute order

This was a last minute order for the First day of Spring and Toronto Blooms delivered beautiful tulips that same day. I had inadvertently given the wrong phone number and they called and were very polite and efficient to get the right number and the delivery was made.

March 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible experience

Horrible experience. All bad reviews are true, I paid for same day on time and then they placed a hold in the order due to their platform mistake. Once they confirmed the date they refused to deliver.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely flowers and gifts

Lovely flowers and gifts.
I have used Toronto Blooms a number of times to send flowers to my daughter. She has always loved them. They arrive at the expected time, and also Toronto Blooms respond to emails straight away to answer any queries. I will continue to use them. Lovely company.
Thank you again Toronto Blooms.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Gorg flowers

Everything delivered on time. Flowers were gorgeous, my mom really appreciated everything I got from here. Only downside is the teddy bear I selected was the happy birthday one but she got a plain normal teddy and I wasn’t informed on this change either. Besides that, everything was good.

March 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered for my mom for International…

I ordered for my mom for International Women Day and she really likes it: the flowers (tulips) were fresh and beautiful, also they were fresh for a long period of time. I also ordered macaroons and they were delicious!
Communication also was good and it was delivered on time. Highly recommended.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to order

Very easy to order, the offer is diversified, delivery was as expected.

March 8, 2026
Unprompted review
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Reply from torontoblooms.ca

Thank you so much for the kind words! We are thrilled to hear that you found the ordering process easy and enjoyed our diverse range of gift options. It’s also great to know that your delivery arrived exactly as expected.

We truly appreciate your support and look forward to helping you with your future gifting needs!

Rated 4 out of 5 stars

The flowers arrived on time and Laura…

The flowers arrived on time and Laura was home to receive them. So she wasn't the sender, as your correspondence states. Sender is me, her sister, May Conder and I live in Australia. I use her Toronto address on orders so that I can use my Canadian TorDom credit card. Otherwise I am satisfied with your service, whixh I found online.

March 5, 2026
Unprompted review
torontoblooms.ca logo

Reply from torontoblooms.ca

Thank you for the 4-star review, May! We are so glad to hear that the flowers arrived on time and that Laura was there to receive them.

We appreciate you clarifying the sender and recipient details for us. It’s wonderful that you’re able to send these special gifts to your sister all the way from Australia! We have noted your feedback regarding the correspondence naming, and we’ll keep this in mind as we work to make our automated updates more accurate for international customers.

Thank you for choosing us online, and we look forward to helping you with your future orders!

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Rated 5 out of 5 stars

Great services

Great services. Enjoy the communication process, will order with them again.

March 8, 2026
Unprompted review
torontoblooms.ca logo

Reply from torontoblooms.ca

Thank you for the 5-star rating! We are so glad you enjoyed our services and the communication process. We look forward to helping you with your next order!

Rated 5 out of 5 stars

my friend loved the flowers and the…

my friend loved the flowers and the wine. in fact she kept sending me photos of the flowers . i was worried that they wouldnt be nice but they realy were! thank you

March 1, 2026
Unprompted review
torontoblooms.ca logo

Reply from torontoblooms.ca

Hi Lisa, thank you so much for the 5-star review! We are thrilled to hear your friend loved the flowers and the wine. There is no better compliment than a recipient sending photos of their bouquet! We’re glad we could ease your worries and deliver something truly special. We look forward to helping you with your next surprise!

Rated 5 out of 5 stars

Great flowers and incredible…

Great flowers and incredible presentation.

March 4, 2026
Unprompted review
torontoblooms.ca logo

Reply from torontoblooms.ca

Hi Lewis, thanks so much for the 5-star rating! We’re so glad you enjoyed the flowers and the presentation. Our team takes a lot of pride in those details, so it’s great to know they hit the mark for you!

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