4 Way Stretch.co.uk Reviews 25

TrustScore 3 out of 5

2.9

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See what reviewers are saying

Rated 1 out of 5 stars

Terrible service, purchased 3 metres of material (meant to be on a continuous roll) for just under £100 and they delivered 1m worth £30. Even after logging support requests via email and the shop app... See more

Company replied

Rated 3 out of 5 stars

The ordering process is simple, and the stretch carpet and adhesive are good quality and do what they are designed to do. The only reason for the 3 stars is delivery times. It took ages to arrive (10... See more

Rated 3 out of 5 stars

Ordered carpet on 31/03/24 , after waiting over a week I had to contact seller to ask for a tracking number as I was fed up waiting in for delivery. I was told there was no tracking provided and... See more

Rated 5 out of 5 stars

A lot easier to use than I expected, really good stretch and finished up with a great looking job. Would definitely recommend this to anyone.

Company details

  1. Carpet Store

Written by the company

At 4 way stretch, we’re passionate about providing our customers with the best in – you guessed it – 4 way stretch carpet. Our lining carpets has been specially designed to make installation easy, whilst given a professional finish. Our offerings don't stop there! For the best flooring and insulation for your project, whether it be a van conversion into a luxury motorhome or a tidying the back of you commercial vehicle - we've got the products for you.


Contact info

2.9

Average

TrustScore 3 out of 5

25 reviews

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Rated 1 out of 5 stars

Delivered wrong length 1/3 of the size

Terrible service, purchased 3 metres of material (meant to be on a continuous roll) for just under £100 and they delivered 1m worth £30. Even after logging support requests via email and the shop app there was no response.i noticed the material was sold out the next day which might explain why. Avoid at all costs, this company is a sham.

March 27, 2025
Unprompted review
4 Way Stretch.co.uk logo

Reply from 4 Way Stretch.co.uk

Hi Grant, we don't have an order on our system for you.

We are not currently taking orders due to personal circumstances, but we are experiencing that customers who have purchased from a competitor website (i.e., 4way-stretch.com) are contacting us with their complaints.

Can you confirm that your order was placed on 4waystretch.co.uk, with the date and order number - as it is currently impossible to make purchases on our website (and has been for the last 4 months).

If your order was placed on a different website, can you kindly update your review, and submit it on the correct website.

You can contact us directly on sales@4waystretch.co.uk should you wish to discuss this further.

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Rated 1 out of 5 stars

Terrible!!

Didn’t dispatch my order or respond to any requests as to why it was delayed, this dragged on for a few weeks with no contact at all so I had to raise a dispute with my bank to get a refund.

September 13, 2024
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Rated 1 out of 5 stars

order 8th sept

order 8th sept. still not dispatched. no response to emails, phone does not even dial. website is now showing out of stock on everything. Avoid

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use

Been waiting over 2 weeks and still no update on delivery, as others have said theres no way to contact them

September 10, 2024
Unprompted review
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Rated 2 out of 5 stars

Not very professional

Not very professional. The number on the website is fake and there is no way of contacting them after purchase as emails disappear into the ether never to be responded to. I had actually written my purchase off as a scam, however, about 2 weeks after placing the order, it turned up.
I wouldn’t use them again!!

June 2, 2024
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Rated 1 out of 5 stars

Do not use this company!

Do not use this company!! placed order and did not receive my order and have made several attempts to contact the company with no reply and looking at other reviews I’m not the only one who has received this diabolical service.
Will never use this company again.

May 11, 2024
Unprompted review
4 Way Stretch.co.uk logo

Reply from 4 Way Stretch.co.uk

Your order is tracking with details "Left with EM at number 38"

Rated 3 out of 5 stars

Ordered carpet on 31/03/24

Ordered carpet on 31/03/24 , after waiting over a week I had to contact seller to ask for a tracking number as I was fed up waiting in for delivery. I was told there was no tracking provided and 4WS would resend a package, which they did, and to be fair it arrived 2 days later.

April 2, 2024
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Rated 3 out of 5 stars

Decent quality material

The ordering process is simple, and the stretch carpet and adhesive are good quality and do what they are designed to do. The only reason for the 3 stars is delivery times. It took ages to arrive (10 days) almost to the last day of the delivery estimate, and was left on my doorstep in the rain. Fortunately it was still dry due to the plastic packaging. No good If you need it quickly to finish a job. Maybe it's because of the courier they use?

November 12, 2023

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