Dunmow Van Centre  Reviews 

9
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TrustScore 2.5 out of 5

2.7

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2.7

Poor

TrustScore 2.5 out of 5

9 reviews

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2.7

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Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience purchasing a vehicle from 720 Performance Ltd.

I purchased a Land Rover Discovery 4 from this dealer in May 2025. Within days of collecting the vehicle, it developed serious mechanical issues, including steering vibration, pulling to one side under braking, and a loud clunk when changing gear. An independent Land Rover specialist confirmed that the front control arms were defective and the rear propshaft bearing had failed, both of which made the vehicle unsafe to drive.

Despite notifying the dealer immediately, they refused to take full responsibility or reimburse the full cost of the essential repairs. They only made a small partial payment (£477), even though the faults were clearly present at the point of sale.

I have since had to escalate the matter through Paragon Bank, the Financial Ombudsman Service, and Trading Standards. The experience has been extremely frustrating and time-consuming, and I would urge anyone considering buying a vehicle here to proceed with caution and ensure everything is independently inspected before purchase.

May 31, 2025
Unprompted review
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Reply from Dunmow Van Centre

Darren,

Your review presents a highly selective version of events. You purchased this Land Rover in your personal name, and within days it was listed by your business for off-road and camper hire. Shortly after that commercial use began, you reported several faults that were fully consistent with heavy or off-road use, not with any defect present at the point of sale.

When questioned about this, you denied that the vehicle was being hired out, yet evidence later confirmed otherwise. After a full investigation by the us and the finance company - it was concluded we were not responsible for the issues reported. Nevertheless, we still made a goodwill payment of £477 before the matter was formally closed.

The facts clearly show that the condition of the vehicle changed after it left our care and during use that went far beyond normal private ownership. We therefore stand firmly by the findings of the investigation and the fairness of our response.

I must add, you do seem to have a pattern of leaving negative reviews…

720 Performance Ltd

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Rated 5 out of 5 stars

Car Sale

Very impressed with this company. We received a good sale price for our car, it was collected as arranged and all the paperwork was taken care of right away. Nice, reliable people to deal with too.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

BMW 1 Series purchase

Jack's a top bloke, great communication from start to finish. Car was in fantastic condition, as described and drives perfectly. Couldn't recommend 720 performance enough!

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience buying a Mercedes a…

A great experience buying a Mercedes a couple of months ago.

We originally went to see a mini which we saw advertised on auto trader. After looking at their website we found a lovely Mercedes which was slightly outside of our budget. When viewing the car we fell in love with the car.

The car had 7 months mot left however for extra piece of mind they got the car a new mot with no time wasted and took in our part exchange and gave us what we wanted for it.

We have had the car a few months now and truly love it. A great purchase on our end and brilliant service from the salesman we dealt with. Thank you.

February 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Definitely would recommend

Outstanding customer service from the main man Jack when buying my Mini Cooper from this dealer.

We was searching for ages to find the right car and had manny questions which he answered with great knowledge and advice on how to keep the car in its best condition going forward.

Really good laid back experience as usually buying cars is quite stressful!

Definitely will be back and recommend!

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent dealer

Couldn’t fault this car dealer. We were looking to upgrade my first car to something better and we came across this garage. Booking to come and view the car we liked was very easy and Jack replied very quickly. Jack sent the car for service, MOT and valeting promptly and when a small issue was flagged by the garage Jack instructed them to fix for us at the same time. Picking up the car was smooth and we were reassured with Jack’s great customer service once again. I would definitely recommend this dealer to my family and friends. I’m very greatful for all his help making this experience good.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Very smooth experience

Very enjoyable experience dealing with this dealer. From the initial viewing to the handover, things could not have gone any smoother. No unwanted sales talk just straight to the point.

March 14, 2022
Unprompted review
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