7M Rides Reviews 

18
•
TrustScore 3.5 out of 5

3.7

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Company details

  1. Motorcycle Rental Agency
  2. also in
  3. Scooter Rental Service

Written by the company

7M Rides brings Harley-Davidson and Indian heavy motorcycle rental to the Madeira region. Riding a Harley-Davidson motorcycle or an Indian motorcycle will soon be accessible to any Madeiran or motorcycle-loving tourist. To do so, you need to have a license that enables you to drive heavy motorcycles and experience operating this type of motorcycle. After requests from many customers, we decided to complement the market and invest in this new segment of heavy motorcycle rental. 7M Rides thus provides a unique experience and motorcycle lovers, whether tourists or locals, can now explore the incredible landscapes of our island of Madeira on a heavy bike. Come ride the motorcycle of your dreams, or even offer an unforgettable experience to your friend, family member or your better half who vibrates with motorcycles. Who knows how to ride that model of motorcycle you’ve always wanted to try, or even organize a ride with your friends? We are preparing a store in Funchal where we will have the exhibition of motorcycles, for those who want to visit us. Enthusiasts who want to equip themselves with rigour can also rent original accessories from the brands, such as coats, helmets or gloves.


Contact info

3.7

Average

TrustScore 3.5 out of 5

18 reviews

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1-star

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3.7

All reviews

(18)

1 review in the last 12 months

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Rated 4 out of 5 stars

Awesome bike

Awesome bike. Nice and helpful assistance. I had a great day with the bike on Madeira!!! Thx again ✌️

November 24, 2024
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Rated 3 out of 5 stars

Madeira 2024

Unfortunately I can't say that we were satisfied. One of the two borrowed motorbikes was in a very bad technical condition, even life-threatening. Flat tires and a damaged front brake, forced us to return the bikes early. I give three stars only because the second bike was fine and the manager tried to help us as best he could and even offered us a refund. Unfortunately, the sellers had no interest in solving our problem, one was even quite arrogant. Maybe we were just unlucky and other bikes were in better condition, unfortunately I can't judge that. As for whether I would recommend you further, I prefer not to answer.

September 9, 2024
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Rated 1 out of 5 stars

Terribile company.

Terribile company. They picked me up at the airport as planned, took me to their Rent and had to wait 2 hours, only to find out that they took me to the wrong place. Once arrived at the rigtht place, they tried to give me a scooter which was not the one i paid for, really old full of scratches and with space only for a helmet when i needed for 2 and paid for it. After a discussion they gave me a better scooter. Until here it was acceptable, Until the last day on the Island. When a taxi driver hit the scooter while it was parked and made a lot of damage. I immediately called the 7m and told them what happened, but they told me that even if i was right and was not my fault, they could not take the money for the repair from the taxi driver, but they would keep my deposit of 350€.
I could not do anything obviously since i had a flight in about 12 hours so i just lost my deposit. I would highly recommend another rent company.

July 8, 2024
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Reply from 7M Rides

Dear Ettore,

Thank you for your feedback. We’re sorry to hear about your disappointment with our company. We strive to provide excellent service to all our customers and are keen to understand where we went wrong in your experience.

Could you please provide more details about your experience? Your feedback is invaluable to us, and understanding the specifics will help us make the necessary improvements to better serve our customers.

Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns.

Best regards,
7m Rides Team

Rated 1 out of 5 stars

Decreasing Level of Customer Service

i live in the island now for more then one year. i believe i rented the indian ftr already 4 or 5 times. i can see over the past months service provided is getting worse. for example, despite that i have a profile ( or at least I should have one). every single time i been asked to bring my passport. secondly, you use to offer the full face helmet. now not anymore. apparently all broke and no money. 7m has no money or doesn’t want to invest! there any many other bike rental shops around which offer high quality full face helmet. which i need to go now every single time and rent a full face helmet because you don’t offer. the only helmets you have are open face (bob helmets) and are broken and dirty. who wants to ride on the highway with an open face helmet. also you give the option of booking a late drop off. i paid 20€ for a 8pm drop off to then only find out that this is not possible and a glitch in the software. apparently that’s only possible for the branch in the airport and not the branch i always rent from at marina shopping. lastly to note that the attitude of the gentleman working there now show no interest of giving any customer service, you could see in his face and body language that he doesn’t want to be there and hate his job. also break lever is broken and around 3cm or more broke off. makes the handle short and doesn’t give 100% grip or control. should be changed. i have to be honest. if the bike indian ftr wouldn’t be there available for rent (it’s a beautiful bike to ride), quiet frankly only because of the service i wouldn’t come back. side note. the bike had a beautiful saddle bag. ideal to store a jacket in case it rains. this bag has not been removed so i had to wear a back bag. again not ideal!

June 20, 2024
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Reply from 7M Rides

Dear Claus,

Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you've encountered with our service.

We understand your frustration regarding the need to present your passport despite having a profile. We are working on improving our system to make the rental process more seamless for returning customers.

Regarding the helmets, we acknowledge that we currently only offer open-face helmets. We understand the importance of having a full-face helmet for highway rides, and we are in the process of updating our inventory to include high-quality full-face helmets. We regret any inconvenience this has caused and appreciate your patience as we make these improvements.

We are also concerned to hear about the attitude of our staff and the condition of the bike's break lever. This is not the standard of service we aim to provide. We will address these issues immediately to ensure all our equipment is in top condition and our staff provides the best customer service possible.

We value our business and appreciate your honest feedback. We are committed to making the necessary changes to improve our service. If you have any further concerns or if there is anything specific we can do to rectify your recent experience, please contact us directly.

Thank you for choosing 7mRides, and we hope to have the opportunity to serve you better in the future.

Best regards,
The 7mRides Team

Rated 5 out of 5 stars

everything was perfect

everything was perfect, both when the bike was delivered as expected and when it was returned. Very friendly staff.

March 30, 2024
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Reply from 7M Rides

Thank you a lot for your 5-star review, we hope to see you again :)

Rated 5 out of 5 stars

Great place for bike/car hire

All crew members were very friendly and helpful as well as professional. Bike in good condition. Every thing went well. I would highly recommend this place for bike/car hire.

April 20, 2024
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Reply from 7M Rides

Thank you a lot for your 5-star review, we hope to see you again :)

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Rated 5 out of 5 stars

I rented a great Indian Scout here

I rented a great Indian Scout here. Quickly processed, quick to get the bike, quick to return. No problems at all.

April 20, 2024
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Reply from 7M Rides

Thank you a Lot for your 5 star review :)

Rated 1 out of 5 stars

Terrible service

Terrible service, I had to change bikes 4 times as they all either broke down or failed.
After the 4th bike I asked for a refund of some sort to hire another bike from eleswhere but was refused as they had more bikes!!
Wasted sooo days of holiday returning bikes and queuing.

February 12, 2024
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Reply from 7M Rides

Dear Steven Scott,
We deeply regret the inconvenience you experienced during your recent motorcycle rental with us. While we strive to provide seamless service to all our customers, it appears that we fell short of meeting your expectations on this occasion.

Regarding the issue with your reservation, we acknowledge the oversight and apologize for any inconvenience it caused. It's our responsibility to ensure that all reservations are properly recorded and honored, and we are reviewing our booking processes to prevent similar incidents in the future.

Regarding the condition of the bikes provided to you, we understand your frustration. Our maintenance team works diligently to keep our fleet in top condition, but unfortunately, mechanical issues can occasionally arise. We sincerely apologize for the inconvenience caused by the faulty bikes you were initially offered.

As for the long wait times and overwhelmed staff, we recognize that this is not acceptable. We are taking steps to address staffing levels and improve our customer service protocols to ensure that all our customers are attended to promptly and courteously.

We appreciate your feedback. We are committed to learning from this experience and making the necessary improvements to regain your trust and confidence in our services.

Should you reconsider renting an Harley Davidson or an Indian Motorbike in the future, we would welcome the opportunity to demonstrate the high standard of service that we strive to provide to all our customers. Thank you for bringing these issues to our attention, and we apologize once again for the inconvenience you experienced.

7m Rides Team.

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