** EDIT ** The manager of the bike shop contacted me after seeing my review. I’m of the opinion that what we do to correct mistakes is far more important than the initial mistake. Th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to purchase an e bike, but as I had no easy way to get a bike home from a shop since I don't have a car, so I opted to order online and pay for delivery so I'll be reviewing from an e... See more
Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.
Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing ex... See more
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
66 Abbotsford Rd, 4006, Bowen Hills, Australia
- 1800 990 523
- help@99bikes.com.au
- 99bikes.com.au
3.7
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast deliveries. Great prices.
I've started shopping on 99 and never disappoints on price and delivery. I live regional NSW and packages arrive next day or 2 days. Not bad at all.
July 17, 2023
Advertisement
Reply from 99 Bikes
Thanks for the great review!
Decent prices and was able to repair my…
Decent prices and was able to repair my tire myself.
July 16, 2023
Reply from 99 Bikes
Thanks for the Review!
Bent myself and my E-mtb
Recently had a painful crash hurting myself and worse yet my mountain bike.
Bent and buggered my derailleur amongst other things. 99 bikes had exactly the part I needed, ordered it online and was delivered quickly. The bike is ready to go and I'm not far away from hitting the trails again.
Cheers guys..great job
July 16, 2023
Reply from 99 Bikes
Thanks for the feedback, we hope you're okay and can get back on your bike soon!
Advertisement
Great range of products with easy…
Great range of products with easy search.
Simple ordering and great option to leave ion front step if no one home.
July 16, 2023
Very helpful stuff and great products
Very helpful stuff and great products! Very happy with service
July 16, 2023
Reply from 99 Bikes
Thanks a lot for the great review
Shokz OpenRun Pro Wireless Headphones
Purchased the Shoks OpenRun headset in June so I 've had them a couple of months now. These are super for me as my ears don't hold regular buds. Also, I can listen and still hear what's happening around. That's great for cycling and running. Battery life is pretty good too. The only thing that would make them better is to have the bluetooth connect to more than one simultaneous device. That's only because I like to use them in the office too, so can't connect to phone and computer at the same time. I just find them very comfy to use and the sound is pretty good.
June 2, 2023
Unprompted review
Brilliant service and amazing attention to detail
Absolutely amazing, have had my mtb worked on at the Ipswich location, all of the employees are very kind and helpful when it comes to certain details about the product, both times I had my bike worked on there I dropped in with me mates and had a ball without any mechanical issues, 110% satisfied, will be returning for a fork rebuild or a new fork
August 6, 2023
Unprompted review
Reply from 99 Bikes
Thanks so much for the amazing review!
Advertisement
Top service
Top team at 99 bikes Maribyrnong, most enjoyable experience.
My new Merida road bike, set up perfectly by Mechanic Nathan.
Professional staff, friendly & knowledgable.
99 bikes Maribyrnong is my ONLY bicycle store.
Jason, get that A frame out front on nature strip - 99 BIKES HERE, with large arrow - just do it !
August 4, 2023
Unprompted review
Reply from 99 Bikes
Hey Kevin,
Thanks for your feedback from your recent visit!
Happy Riding!
They helped arrange a click and…
They helped arrange a click and collect, letting my brother do a pick up for me in another city. Cou look d not have made it easier
July 13, 2023
Crous Review
On the plus side, the bike is great and Daniel was very helpful and efficient.
Unfortunately, the rear spoke guard found broken on first trip.
July 29, 2023
Just picked up my Early 1990s Micro…
Just picked up my Early 1990s Micro mountain bike from 99bikes North Lakes after an overhaul couldn’t be happier thanks Adam
August 4, 2023
Unprompted review
Reply from 99 Bikes
Thanks so much for the great feedback!
Advertisement
Friendly and knowledgeable staff
Friendly and knowledgeable staff, repairs were done with care and within budget.
July 12, 2023
Reply from 99 Bikes
Thank you so much for the great review!
Quick delivery and good comms
July 9, 2023
on time on budget
Items I wanted not in stock, bought online, delivered to local 99 store pronto. People at store really helpful. Thanks.
July 5, 2023
Advertisement
I returned an item for exchange
I returned an item for exchange, the process was made very simple. Thank you
July 9, 2023
click and collect was very efficient
The communication for our click and collect was great. The staff in the shop were friendly and knew where our purchase was.
June 15, 2023
Easy to deal with
Easy to deal with , good range of products on your website. Good experience in the past so I'm a returning customer.
July 8, 2023
Reply from 99 Bikes
Thanks for the review Robert!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.