** EDIT ** The manager of the bike shop contacted me after seeing my review. I’m of the opinion that what we do to correct mistakes is far more important than the initial mistake. Th... See more
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Review summary
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Reviews shaping this summary
I wanted to purchase an e bike, but as I had no easy way to get a bike home from a shop since I don't have a car, so I opted to order online and pay for delivery so I'll be reviewing from an e... See more
Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.
Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing ex... See more
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
66 Abbotsford Rd, 4006, Bowen Hills, Australia
- 1800 990 523
- help@99bikes.com.au
- 99bikes.com.au
3.7
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The staff are friendly and…
The staff are friendly and understanding. Delivery was quick and efficient. Excellent customer service.
July 26, 2023
Reply from 99 Bikes
Thanks so much for the great review!
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Reply from 99 Bikes
Thank you for the great review!
I don’t do much online shopping
I don’t do much online shopping, and couldn’t get to Perth. Typed in scooters for a 12 year old and your business came up, and it was the easiest purchase I have done. So you have that bit right. Lol The scooter was a compete success. So when we need a bigger bike I will be back. Very prompt service, thank you.
July 24, 2023
Reply from 99 Bikes
Thank you so much for the great review!
Good price and arrived timely
July 25, 2023
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Fantastic experience - Rever step through e-bike
I purchased a step through e-bike from Brendan at Morley 99 Bikes and it was a great experience. The team put my bike together the same morning and it was ready to go for me, with a full introduction to the bike and its features. Brendan was really nice and spent a lot of time with me helping to pick the right bike and showing me the features of each of them. I can’t rate this team high enough, the service has been nothing but exceptional from the second I stepped through their front door. I have recommended them to everyone I know and next time I need a bike or accessories I will be heading back to Morley 99 Bikes without a doubt.
July 20, 2023
Reply from 99 Bikes
Thanaks for the Review!
Reply from 99 Bikes
Thanks a lot for the great review!
Not a great experience.
Tyre pressures were almost flat on pick up, the seat is so hard and thin and the front shock leaks.
July 23, 2023
Reply from 99 Bikes
Sorry to hear of the poor experience you've had with your new. If you're able to bring the bike back in, we'd happy to have a look into the front shck problem and can recommend a more comfy seat.
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easy to deal with - helpful and accurate information from the staff
helpful and accurate information from staff
A very easy transaction and well priced by comparison to the alternatives
July 21, 2023
Reply from 99 Bikes
Thank you for the review!
Happy riding!
I purchased a helmet. …
I purchased a helmet and the sales person was very very helpful. Great knowledge and service.
My husband purchased a e-bike but unfortunately with his very bad back it was not suitable, what a very helpful and pleasant experience we had with 99 bikes. Could not recommend them enough.
July 22, 2023
Reply from 99 Bikes
Thank you for the review!
Happy riding!
Ordering the bike and the service was good but product quality was terrible
Ordering the bike and the service was quick and easy, the bike was delivered within a week but the actual quality of the bike I got (which was the academy aspire 2023) was terrible, they cheaped out on everything besides the frame and fork, everything else was poor quality at best, the sprocket was heavy but still way to cheap and thin and after only a week it bent after bunny hopping, and the crankset squeaks a bit with the other sprocket I put on, as well as the handle bars being to small and they felt weird,
July 21, 2023
Reply from 99 Bikes
Thank you for the review!
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I was a little disappointed that the…
I was a little disappointed that the cassette on the trainer didn't fit my road bike chain. It is advertised as coming with the cassette already installed, I had to go to my local bike shop and spend another 120$ on an 8 speed cassette and tools to change it
July 21, 2023
Reply from 99 Bikes
Hi Barry,
Thanks for the review!
Reply from 99 Bikes
Thanks a lot for the great review!
friendly staff and quick service
July 18, 2023
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Reply from 99 Bikes
Thanks for the great review!
The reps are very knowledgeable.
The reps are very knowledgeable.
I went to pick up a click-collect order and needed some extra parts for my bike. they helped me get the correct quantities so i could finish my bike project.
July 17, 2023
Reply from 99 Bikes
Hey Vishek,
Thanks for the review!
Happy Riding!
Fast deliveries. Great prices.
I've started shopping on 99 and never disappoints on price and delivery. I live regional NSW and packages arrive next day or 2 days. Not bad at all.
July 17, 2023
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