99home.co.uk Reviews 

1,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely responsive, helpful, and professional throughout the entire property selling and renting process. Consumers note that the service is efficient and proactive, making transactions completely smooth, straightforward, and relatively stress-free. Some reviewers were not happy with the communication quality during their journey. People mentioned experiencing very slow replies, unhelpful interactions, and significant difficulties getting proper assistance with their property listings from customer support. A few customers also felt unsupported when trying to resolve issues or understand how the platform operated effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting professional staff and efficient support from... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives consistently go above and... See more

Response time

People report positive experiences with response_time, highlighting that staff members are consistently fast,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Excellent service that stands out from the rest I’ve used several estate agents over the years, including Connell's, so when I found 99 Homes online I was a bit hesitant to try another. But... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,805)

283 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks for the support

I would like to thank Srushti for her excellent support so far. She has been incredibly helpful, professional, and responsive throughout the process.
She has always been quick to answer my questions, kept me updated, and have been proactive in helping move things forward.

I really appreciate all their support and would highly recommend 99 homes to anyone looking for a knowledgeable and reliable estate agent. Thank you, and I look forward to completing the purchase with your continued assistance.

July 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Always helpful and happy to assist

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was really good and attracted a lot of attention.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic experience with 99home…

⭐⭐⭐⭐⭐ Fantastic experience with 99home and Vivek!
I’ve had a brilliant experience using 99home for my property. The service overall was smooth and professional, but a special thanks has to go to Vivek. Nothing was ever too much hassle for him—he answered all my questions straight away and was always genuinely happy to assist. Highly recommend 99home, and especially Vivek, to anyone looking for reliable support!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

99 homes provided great customer service, responing quickly to queries so that the process ran smoothly. They are easy to contact, communicate options clearly and have arranged all the necessary landlord checks quickly.

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Been listing property via 99homes for a…

Been listing property via 99homes for a momth or so . Spoke to Vivek Issrani who expertly and clearly guided me through options for increasing reach. I was pleased to take his advice and an greatful for such a personalised service.

July 13, 2026
Rated 5 out of 5 stars

Excellent Experience

I have worked with 99Home for four years. They provide an excellent service. I have been able to let multiple properties during this period, and I am happy to recommend them.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you, Smita at 99Home.co.uk

Smita supported us throughout a very stressful tenancy transition, from searching and problem-solving to the inventory and check-out/check-in process. She was not only incredibly organised and knowledgeable, but also a great listener who provided thoughtful advice throughout.

We are truly grateful for her expertise, care, and support during the whole journey.

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I needed to contact 99 Homes as I had a…

I needed to contact 99 Homes as I had a problem contacting a prospective buyer. Sagrita was extremely helpful and contacted the prospective buyers who were in New Zealand and managed to forward me a contact in the UK who viewed on behalf of his cousin Patricia on Thursday 2nd July 26. He was contacting his cousin to report.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Please see correspondence

I asked repeatedly for issues to be handled and actually received a “ha ha”
In email.

June 1, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Susan Gil

We have been unable to verify this review as being from a genuine customer based on the information provided.

The statements made do not accurately reflect our records or our customer service standards. We take all customer concerns seriously and would never respond to a genuine enquiry with the behaviour described.

If this review has been posted in error, or if the reviewer has been a customer, we invite them to contact us directly with their name, order or account details, and copies of the correspondence they refer to so we can investigate the matter fully. Until such information is provided, we believe this review to be misleading and not representative of our business.

Many thanks
99home team

Rated 3 out of 5 stars

In a very slow market I asked what…

In a very slow market I asked what could be done and their reply was pay more money. It took ages to get the memo of sale, sometimes 2 phone calls a day chasing up the agent and when they said at the end of a week they had connectivity problems, that was the last straw. I asked what the complaints procedure was, and had the memo of sale within 30 minutes.

July 2, 2026

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