We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
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Review summary
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Reviews shaping this summary
The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more
Company replied
Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W
Company replied
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more
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Company details
- #17 of 17 best companies in Flooring Store
- #14 of 17 best companies in Bathroom Supply Store
- #5 of 5 best companies in Building Materials Store
- #43 of 47 best companies in Home Improvement Store
- #8 of 8 best companies in Tile Store
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
4841 Lewis Rd, 30083, Stone Mountain, United States
- +1 470-845-2793
- customerservice@gobek.com
- gobekusa.com
3.8
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I cannot get in touch with these…
I cannot get in touch with these people! No answer no return call for the pictures I ordered for over $200
August 26, 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We’re very sorry for the difficulty you experienced in reaching us. We did attempt to contact you, but unfortunately, we were unable to get through to you. We also checked our system but could not find any email correspondence from you regarding this issue.
We sincerely apologize that you were unable to reach us promptly. Customer satisfaction is very important to us, and we would appreciate the opportunity to look into this and make things right.
Thank you for bringing this to our attention.
GobekUSA Team
Reply from Maya USA INC. - GOBEKUSA
Thank you for your positive feedback! We’re glad to hear that you were happy with the fast delivery and timely delivery notifications. We truly appreciate your support and hope to serve you again in the future!
GobekUSA Team
The picture is beautiful!
July 24, 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! We're delighted to hear that you love the picture. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your purchase, and we look forward to serving you again in the future!
GobekUSA Team
Order# US11416
Order# US11416
The worst company ever!!!
I canceled the order WITHIN 5 MINUTES of purchase because I like the other one better. There was no way to cancel the order on their website so I emailed them requesting them to cancel my order and that was 07/13/26 the day I placed the order. They never responded to my request and sent both phone cases, the one I canceled and the one I purchased after sending cancel request email to their customer service.
So I request the return and after 2 weeks, they send email to tell me they will charge 25% restocking fees and shipping fees. Are you kidding me? Poor customer service and I think there send me cancelled item on purpose of making extra money and it’s a scam.
Horrible and shame on you.
July 13, 2026
Unprompted review
I WOULD NOT DO BUSINESS WITH THIS…
I WOULD NOT DO BUSINESS WITH THIS COMPANY IF I WERE YOU!!! I ordered the power washer that they claimed had SOOO much power and it had not power at all. I purchased it for my husband for fathers day and we didn't get around to using it until some oil was spilled on our driveway. Upon using it the plastic piece that connected the hose to the power washer snapped off. I asked for a return since the product is a piece of junk and the company will not offer any compensation at all for their crappy merchandise just because it has been 2 months since I received it even though it was a fathers day present so I did not even give it to my husband until a month after receiving it.
July 20, 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
Thank you for your feedback. We are sorry to hear about your experience. We understand your frustration regarding both the product quality and the delivery timeline. While our return policy limits returns after 15 days, we sincerely regret that this purchase did not meet your expectations and appreciate you taking the time to share your concerns.
Best regards,
GobekUSA Team
Quality product
Item seems like quality product. Rolls up for convenience . Would recommend
June 24, 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind review!
We're delighted to hear that you're happy with the quality of the product and that you found it convenient to roll up and store. We truly appreciate your recommendation and hope you enjoy using it for years to come.
Thank you for choosing us!
GobekUSA Team
Half of the countertop forms were…
Half of the countertop forms were breaking apart right out of the box. I can’t use them. Had to spend another hundred dollars on wood and do it the old fashioned way. Not a happy camper.
May 28, 2026
Reply from Maya USA INC. - GOBEKUSA
Hello Justin,
We are very sorry to hear about your experience and the issues you faced with the product upon delivery.
This is not the standard we aim to provide, and we completely understand your frustration given the inconvenience and additional cost you had to bear.
We appreciate you bringing this to our attention, and we will share your feedback with our team to ensure it is properly reviewed.
Thank you for your time, and we sincerely apologize again for the inconvenience.
GobekUSA Team
Holds money and then cancels orders days later without explanation
Placed an order, heard nothing, and then multiple days later the order is randomly cancelled. One would expect at a minimum to get a communication as to why, but instead complete silence.
Update:
In response to the company's response—they reached out after the fact and claimed this was a supplier stock issue, and that most of the items I ordered were out of stock with the supplier. I was able to confirm this to not be the case, further illustrating the deceptive business practices of GOBEKUSA. I would strongly urge caution in any dealings with them, and would definitely avoid them for any time-sensitive or mission-critical supplies.
June 13, 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We are very sorry for the inconvenience and the lack of communication regarding your order.
The order was cancelled due to unexpected stock issues with the supplier, but we understand your frustration about not being informed earlier.
This is not the experience we aim to provide, and we truly apologize for the trouble caused.
Best regards,
GobekUSA Team
Reply from Maya USA INC. - GOBEKUSA
Thank you for your great feedback! We’re happy to hear that the stacked stone was delivered within one week and that you are satisfied with the price.
We truly appreciate your support.
GobekUSA Team
BEWARE
BEWARE! First of all just because USA is in the title doesn’t mean anything. Their products come from China. Although they say “ships within 3-5 days”, it took over 8 weeks to receive my order. When I did eventually receive the lamp, it was missing necessary parts to assemble. Horrible buying experience!
June 6, 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your amazing feedback! We’re really happy to hear that you are satisfied with the product and fast shipping.
We truly appreciate your support!
Best regards,
GobekUSA Team
Love my new chair
Love my new chair. Delivery was fairly quick 1 weeks and the response was fast regarding my package. The deal/discount was also amazing 🤩
May 27, 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind feedback! We’re really happy to hear that you love your new chair and that the delivery and support met your expectations.
We truly appreciate your support and hope to serve you again in the future.
Best regards,
GobekUSA Team
Good quality windmill 😍 I love it this…
Good quality windmill 😍 I love it this was packaged very well arrived inside the 3-10 days promised. Delivered with care and it was cheaper then Amazon
May 26, 2026
Reply from Maya USA INC. - GOBEKUSA
Hello Cathryn,
Thank you so much for your wonderful feedback! We’re really happy to hear that you love your windmill and that it arrived safely and on time.
We truly appreciate your support and hope to see you again soon!
Best regards,
GobekUSA Team
Great experience ,no problems the…
Great experience ,no problems the package was perfect delivered no damages great experience all around
May 27, 2026
Reply from Maya USA INC. - GOBEKUSA
Hello Radu,
Thank you so much for your kind feedback! We’re very happy to hear that your order arrived safely, with no issues or damage, and that you had a great overall experience.
We truly appreciate your support and hope to serve you again in the future.
Best regards,
GobekUSA Team
Great product
Great product! Really works with a little elbow grease! I have 13yrs of embedded dirt in my grout and it's coming off. I'll need some sealer when I'm done removing all the dirt.
May 26, 2026
Reply from Maya USA INC. - GOBEKUSA
Hello Therese,
Thank you so much for your great feedback! We’re really happy to hear the product is working well for you.
We appreciate your support and wish you the best results with your project!
Best regards,
GobekUSA Team
Reply from Maya USA INC. - GOBEKUSA
Hello Dennis,
Thank you for your feedback.
We’re glad to hear that your issue was resolved and we appreciate you taking the time to share your experience.
Best regards,
GobekUSA Team
I had a severe allergic reaction to the…
I had a severe allergic reaction to the bands. I was told that I can return the bands but I would have to pay shipping. That is not a good business practice. Especially since the bands almost caused me to stop breathing.
February 15, 2026
Reply from Maya USA INC. - GOBEKUSA
We are very sorry to hear about your experience and hope you are feeling better now.
Our return policy is applied consistently for all orders, and as stated in our policy, return shipping costs are the responsibility of the customer.
We appreciate your understanding, and if there is anything else we can assist you with, please feel free to reach out.
GobekUSA Team
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! We’re very happy to hear that you had a fast and efficient experience from ordering through delivery. We truly appreciate your support and hope to serve you again soon!
GobekUSA Team
I would order again from GOBEKUSA
Product was same as in pictures. Price was very good. Delivery on time. All was good.
May 2, 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your feedback! We’re very happy to hear that you were satisfied with the product, pricing, and delivery experience.
We truly appreciate your support and hope to serve you again in the future!
GobekUSA Team
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