Maya USA INC. - GOBEKUSA Reviews 

180
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note that products usually arrive promptly in perfect condition ready to use. Many people are genuinely impressed by the beautiful craftsmanship, sturdy materials, and overall high quality of the items they purchase for their homes. Some reviewers were not happy with severe shipping delays, mentioning that orders occasionally took much longer to arrive than initially stated on the platform. Conversely, a small portion of consumers felt quite frustrated when they received incorrect items, wrong colors, or experienced unexpected defects in product quality. Others also pointed out difficulties when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and beautiful... See more

Quality

Clients share positive opinions on quality, highlighting beautiful items, excellent workmanship, and durable... See more

Delivery service

Customers had positive experiences with delivery service, reporting fast shipping times and items arriving on... See more

Order

Reviewers highlight ambiguous aspects of order, as customer experiences vary significantly. Many consumers... See more

Price

Consumers find price and cost considerations to be mixed. While many reviewers praise great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more

Company replied

Rated 4 out of 5 stars

The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more

Company replied

Rated 5 out of 5 stars

Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W

Company replied

Rated 5 out of 5 stars

We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more

Company replied


Company details

  1. #17 of 17 best companies in Flooring Store
  2. #14 of 17 best companies in Bathroom Supply Store
  3. #5 of 5 best companies in Building Materials Store
  4. #43 of 47 best companies in Home Improvement Store
  5. #8 of 8 best companies in Tile Store

Written by the company

Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(180)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well priced materials and package was…

Well priced materials and package was shipped in a sturdy box. The trim wasnt warped and didnt have any defects.

December 9, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re pleased to hear that you found the materials well priced and that the packaging provided proper protection during shipment. It’s also good to know the trim arrived in good condition without warping or defects. Maintaining quality control and secure packaging is an important part of our process.

We appreciate you sharing your experience.

Kind regards,

Rated 5 out of 5 stars

The customer service team is impressive…

The customer service team is impressive because they responded and made sure that I received my package as requested… will purchase from them again.

December 6, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re pleased to hear that our customer service team was responsive and able to ensure your package was delivered as requested. Clear communication and follow-through are important to us, and it’s good to know this was reflected in your experience.

We appreciate your confidence and look forward to assisting you again.

Kind regards,

Rated 5 out of 5 stars

Product (bilt hard chipper) was…

Product (bilt hard chipper) was delivered as advertised. Nuts and bolts were bagged and numbered properly for assembly

December 3, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hello,

Thank you for your 5-star review and for sharing your experience with the BILT Hard Chipper.

We’re pleased to hear that the product was delivered exactly as advertised and that the nuts and bolts were clearly bagged and numbered, making the assembly process straightforward. Attention to these details is important to ensure a smooth customer experience.

We appreciate your feedback and thank you for choosing us.

Kind regards,

Rated 5 out of 5 stars
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re glad to hear that the product looks great and that it was delivered promptly. Ensuring both product quality and timely delivery is an important part of our service.

We appreciate you taking the time to share your feedback.

Kind regards,

Rated 5 out of 5 stars

Earned my trust.

Merchandise shipped promptly arrived in good shape. Packaged well to prevent damage.
Tracking information provided.
Would buy from this company again.

December 2, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re pleased to hear that your order arrived promptly and in good condition, and that the packaging met expectations in preventing any damage. Providing clear tracking information and ensuring a smooth delivery process are key parts of how we operate.

We appreciate your confidence and look forward to serving you again.

Kind regards,

Rated 5 out of 5 stars

I am so happy with my purchase

I am so happy with my purchase, it’s beautiful and will be rewarding to complete the kit. The site was very easy to navigate and I received my purchase quickly. The kit colors are bright and pretty.

December 2, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re glad to hear that you’re happy with your purchase and that the kit met your expectations in both appearance and quality. It’s also good to know that the website was easy to navigate and that your order arrived quickly. We’re pleased the colors stood out and added to your overall experience.

We appreciate you sharing your feedback.

Kind regards,

Rated 5 out of 5 stars

The hat was as described

The hat was as described and arrive promptly. very satisfied.

November 24, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re pleased to hear that the hat matched the description and arrived promptly. Ensuring accuracy in product listings and timely delivery is an important part of our service.

We appreciate you sharing your experience.

Kind regards,

Rated 5 out of 5 stars
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re glad to hear that the delivery was fast and that the product quality met your expectations. Maintaining both efficiency and quality is a key focus of our service.

We appreciate your feedback.

Kind regards,

Rated 5 out of 5 stars

Tracking was spot on package was…

Tracking was spot on package was smartly packed to protect contents

November 19, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re pleased to hear that the tracking information was accurate and that the packaging was handled carefully to protect the contents. Clear shipment visibility and secure packaging are important parts of our delivery process.

We appreciate you taking the time to share your feedback.

Kind regards,

Rated 4 out of 5 stars

Logo appears on finished product

We have received our couch cover and they are good quality and we like them so far.
The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha hair care" in bright yellow and brown. Not only is the logo unsightly, but it doesn't make any sense since this couch cover has nothing to do with hair care. We thought it fit our room aesthtically, but with this distateful logo, I would think twice.

November 12, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re glad to hear that you’re satisfied with the overall quality of the couch cover and that it has met your expectations in terms of use so far.

We also appreciate you sharing your feedback regarding the logo. We understand how visual details and overall aesthetics are important, especially when a product is part of a living space. Your comments have been noted and will be shared internally for review and consideration.

Thank you for taking the time to provide detailed feedback.

Kind regards,

Rated 2 out of 5 stars

I have been trying to contact Gobeck…

I have been trying to contact Gobeck for several days by phone and emailing customer service. I received a product that I have a question about. I'd appreciate if someone would contact me.

November 19, 2025
Unprompted review
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We understand the importance of receiving timely assistance when questions arise regarding a product. Your message has been noted, and our team will ensure that contact is made to address your inquiry and provide the necessary clarification.

We appreciate you bringing this to our attention and allowing us the opportunity to assist.

Kind regards,

Rated 5 out of 5 stars

My order arrived faster than I imagined…

My order arrived faster than I imagined and it arrived in perfect condition. I will be following up with another order from GOBEK very soon.

November 5, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi there,

We’re so happy to hear your order arrived even faster than expected and in perfect condition! 😄
We can’t wait to see your next order with us soon.

Rated 5 out of 5 stars

My first purchase

My first purchase, went great!! Thanks

November 3, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi there,

We’re so glad your first experience with us went great! 😄
Thank you for choosing GOBEK, and we can’t wait to serve you again soon.

Rated 1 out of 5 stars

This is the worst quality product I…

This is the worst quality product I bought for such a large price in years. All the metal that was surrounding, the window was completely discombobulated. I would head shipped it back, but my contractors already had it installed by the time I came back from vacation now I have to pay extra amounts to get the quality where it should’ve been when I purchased it.

October 23, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re really sorry to hear about the issues you experienced. 😔
Unfortunately, since the product has already been installed, we’re unable to process a return. However, we truly appreciate your feedback and will use it to improve our quality and service.

Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Very fast shipment.

Very fast shipment, and items were exactly as described.

October 27, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi there,

Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and met your expectations. 😊

We look forward to serving you again soon!

Rated 5 out of 5 stars

Great Quality and workmanship

I am very impressed with the quality and workmanship of this product. These units were purchased for installation in a new fire station, where they will certainly be tested for durability under demanding conditions. The build quality appears excellent and well-suited for long-term use.

October 27, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you for your wonderful feedback! 😄 We’re thrilled to hear that the quality and workmanship meet your expectations, especially for such an important project.
Wishing the units great performance at the new fire station!

Rated 5 out of 5 stars

Perfect motorcycle gloves

Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended
-Jeff W

October 24, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi Jeff,

Thanks so much for sharing your experience! 😄 We’re glad to hear the gloves worked out perfectly and that the leather conditioner made them super comfortable.
We really appreciate your recommendation!

Rated 1 out of 5 stars

READ REVIEWS CAREFULLY! THEY MESSED IT UP THE FIRST TIME IN ALL OF THEM! THIS IS A FOREIGN WEBSITE! BAD REVIEWS HAVE WAY MORE LIKES FOR A REASON!

Pacakaging was upside down. Glass was shattered and was offered a piece of glass as a replacement. I’m sure that glass will also come destroyed, so I’m hoping I can just send this thing back.
Edit: it’s been about a week and a half. I’ve recieved a couple emails, each one being at 4:00 am or earlier. I now can no longer get a hold a hold of this terrible company and hope to god that I just get a refund.
Edit #2: I wish I could show you pictures on this terrible review to show you how terrible this company is. So, apparently my last 3 messages and somehow my phone calls all went to a spam folder. HUH. Weird. Very odd that your customer service stops working once I ask for a replacement. What I also found very odd is that I threatened to go to my bank and then the next day (after waiting 8 days) I was responded to. Seems this buisnesss is MONEY HUNGRY. DO. NOT. ORDER. Also, how many people do you have ordering a Willie Stargell plaque at the same time to where you needed all this extra information. I ordered the same type of thing from another company. Guess what, came three layer bubble wrapped with packing peanuts up to the brim. You folks put my package upside down in the box with 57 packing peanuts (Would love to send you a photo) and yes, I could count them. This is by far THE WORST company I’ve ever bought from. I guess I should also say that the actually quality of the plaque was absolutely worthless. Fake autograph that literally would wipe off with a dry cloth. It’s taped up on the back like the hell is that. Just an fyi, if I don’t receive this return label in the next three days I’m going to my bank. Edo Light, if that’s even a real person, clearly has no care in getting your stuff in correctly as they will just tell you that your emails and somehow the extensive calls and messages you left went to a spam folder. He then will ask you to leave a better review because they’re a small business that needs your help. Well folks the clock is ticking. You have until Wednesday and then you’re losing my money. Screw all of you. I hope you really reconsider owning a business because you’re not very good at it. So in conclusion, your company sucks. That’s my revaluation that you wanted so badly. You probably don’t even remember sending it EDO. Thanks for no help and thanks for stealing from me.
Edit#3 (after company reply): I’ve already explained that your email is not working. I’ve asked twice for you to send it and it never came. I’m done working with you as I never received it. So reply to your god*** emails please. I sent you everything you need to know multiple times. This should’ve been figured out about two weeks ago. I needed this done by the 12th and you guys have totally ruined it. So thanks but I had a demand and your fake American company decided to scam all of us.
P.S: I just received the “verification” for the shipping label that I asked for a month ago. Too bad I already went to the bank. Thanks for the money back you scammers, too bad I had to get it back myself from the bank like I said I would.

October 19, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi Ethan
Thanks for sharing your feedback — we take all reviews seriously and always aim for a smooth experience.

According to our records, the return label was issued and sent to your email, and we are still waiting to receive the item so we can complete the replacement/refund process. If you did not receive the label for any reason, we are happy to resend it immediately and provide an alternative communication method.

Please confirm the best email address so our team can forward the label again right away. We want to resolve this quickly and fairly.

You can reach us at: customerservice@gobek.com

We are ready to help and complete the process as soon as the item is returned.

Rated 5 out of 5 stars

the mirror is beautiful !

the mirror is beautiful -- I was given day by day communications of its status and delivery -- extremely well packed. this is the place to buy from!

October 23, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We’re so happy to hear you love your mirror! 😄
Thank you for noticing our updates and careful packing — we always aim to make the experience smooth and enjoyable.

Rated 5 out of 5 stars

Customer service

Customer servicr

October 3, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hello Angie
Thank you! 😄 We’re glad our customer service met your expectations. We really appreciate your feedback!

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