Howden Insurance Reviews 69,440

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 10,263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and easy to understand. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting competitive pricing and a smooth user journey. Reviewers particularly value the personalized approach and the ability to speak directly with knowledgeable agents who provide clear explanations and find suitable policies. The company's customer service is often described as exceptional, with many people appreciating the quick response times and the supportive, un-pressured assistance received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Consumers consistently express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Price

Customers had positive experiences with price, often finding competitive deals that beat comparison sites and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process seamless, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My adviser was clearly spoken so easy to understand, as I sometimes struggle to hear what is being said, very polite & was happy to clarify anything. I have been with Howden's previously so all was s... See more

Rated 5 out of 5 stars

From the initial contact with Freddie to the issuing of the policy, there was not a hitch. Prompt, efficient, helpful, and not at all pushy right up to the point of purchase and beyond with my fu... See more

Rated 5 out of 5 stars

I’ve now insured my commercial and private vehicle with Howden , I needed specific cover for my own work truck , this and a very last minute cover for a new personal vehicle was sorted very efficien... See more

Rated 5 out of 5 stars

The lady who looked after my enquiry was very professional and helpful. She listened to my requirements and got back to me quickly. Most important she was able to find a good fully comprehensive car i... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69K reviews

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Rated 5 out of 5 stars

Great Service

Great service just what was needed when dealing with difficult every increasing car insurance with aviva direct ofteren without just cause

April 26, 2026
Rated 5 out of 5 stars

Excellent insurance provider for classic cars

I’ve had a great experience insuring my classic car with this company. They offered a very competitive deal, and their phone agents were consistently polite, knowledgeable, and helpful. The website is also easy to use, making it simple to manage my policy. I would definitely recommend them to other classic car owners.

April 7, 2026
Rated 5 out of 5 stars

Really helpful company

Really helpful company. I dealt with a kelsey hicks and she couldn't of been more helpful. Have already recommended howdens several times

April 25, 2026
Rated 5 out of 5 stars

Highly recommend

Easy to arrange. Everything explained in plain english and no hard sell. Good price and a pleasant, polite and non-pushy advisor. I would highly recommend.

April 20, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish very professional advisor who explained everything to me and got me a very affordable car insurance would definitely recommend

April 21, 2026
Rated 5 out of 5 stars

Great service from Christina

First time using a broker as an ex company car driver. I wasn’t expecting much as an experience with another broker didn’t fill me with much hope but Howdens managed to get me a good deal compared to all the comparison sites. Christina at Tooting was brilliant. She was patient while I explained my situation and was an absolute pleasure to deal with.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Jessica Foley at Howdens insurance…

Jessica Foley at Howdens insurance brokers was extremely helpful and professional she helped me sort out my car insurance Jessica Foley is a credit to Howdens insurance brokers.
I would recommend her anytime anyone needs insurance.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

classic motorcycle insurance

I have had classic insurance for my motorcycles through RH , now Howden Classics , for many years and always had courteous and professional experience , no different this year with Alexander Lowe . Many thanks .

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

The staff

The staff, service & price was very competitive, professional, helpfull & friendly. Given today’s current climate it’s extremely important to have this all round dedicated service & I felt valued as a customer.

April 29, 2026

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