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Howden Insurance Reviews 

74,775
•
TrustScore 5 out of 5

4.8

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Evaluating 11,109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing outstanding personal service, guiding them thoroughly through policy details and answering all queries. Consumers truly enjoy speaking directly with friendly representatives either over the phone or in local offices, making policy renewals fast, simple, and entirely stress-free. Though some customers noted that insurance prices could sometimes be noticeably higher compared to other market providers or alternative options available online. A few reviewers also mentioned receiving surprisingly expensive quotes or facing initial communication hurdles before eventually getting a polite resolution from senior staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as helpful,... See more

Service

Clients share positive opinions on service, noting that staff are extremely helpful, friendly, and efficient.... See more

Customer service

Consumers find customer service to be positive, highlighting prompt phone responses and helpful personal... See more

Price

Reviewers mention positive feedback about price, noting that quotes are competitive and often cheaper than... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd year renewal, two cars Alfie our contact recognised us, pulled up our details and we were renewed in minutes. A pleasure to have some personal attention. We changed last year after our previous... See more

Rated 5 out of 5 stars

Very welcoming. Pleasant sincere smile. Listened carefully to requirements and explained everything carefully. Adjusted price as much as they were able to make the quote even more acceptable. Always f... See more

Rated 5 out of 5 stars

I use Howden for all my insurance needs. You get an outstanding personal service for all departments. From commercial insurance to car insurance. You always deal with the same staff member from start... See more

Rated 5 out of 5 stars

Dealing with a human at the end of the line in which decisions can be implemented is a refreshing return to sanity. The ability to negotiate to a degree on price saves wasting hours on the internet. S... See more

Company details

  1. Insurance Broker

Written by the company

We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.

Contact info

4.8

Excellent

TrustScore 5 out of 5

75K reviews

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4.8

All reviews

(74,775)

10,858 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Needed an answer

Great service i need an answer to resolve a concern my concern was dealt with on the 1st call and staff member was very professional and put my mind at rest and reassured me about my concern

September 17, 2026
Rated 5 out of 5 stars

Been with Howden Insurance a long time…

Been with Howden Insurance a long time , have always had good service and advice,and will help to reduce costs as much as they are able to. No pushy sales tactics just good customer service and listen to customer queries.

September 17, 2026

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