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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting issues such as non-delivery, missing items, or significant delays in receiving products. The quality of the items received was also a common concern, with many finding products to be of poor quality, not matching descriptions, or having inconsistencies in sizing. Reviewers consistently highlighted extremely poor customer service, noting unresponsiveness, difficulty in getting clear information, and a lack of resolution for their problems, including issues with refunds or exchanges. The delivery service was often criticized for being unreliable and slow, with some orders taking months to arrive or never being dispatched. Additionally, the response time from customer support was frequently described as non-existent, with many reporting no replies to calls or emails.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report not receiving their... See more

Customer service

Users describe negative interactions with customer service, consistently reporting it as non-existent,... See more

Product

Clients share negative opinions on product quality and delivery. Many reviewers report receiving defective... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report extremely slow delivery,... See more

Response time

People report significant dissatisfaction with response times. Many customers have waited over a month for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for two items, received one later than their estimated delivery date, awful quality. Threads hanging out and low quality fabric The other is missing, 0 information or help from cust... See more

Rated 1 out of 5 stars

CHETAVNI / WARNING Chetavni Aachho ek scam aur fraud page hai. Isne mere paise le liye aur mujhe dress deliver nahi ki. Complaint karne par meri shikayat delete kar di gayi. Customer serv... See more

Rated 1 out of 5 stars

Horrible quality and inconsistency in size. I ordered 5 dresses, only 2 are ok other 3 looks like one from roadside market. I ordered large size, in 2 of them tops are like large size and pant... See more

Rated 1 out of 5 stars

Order 752991 placed on 04th Dec , only 1 of the 2 items delivered, the other shows no signs of being dispatched even after 2 months. The item delivered is of pathetic quality , no lining, cheap materi... See more


Company details

  1. Women's Clothing Store

Written by the company

Premium D2C ethnic women's wear brand.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

I want to give them -100

WHY YOU GUYS ARE NOT REVERTING BACK ON EMAILS AND IT ALSO SEEMS THAT YOU HAVE BLOCKED ME FROM SENDING MESSAGES AT YOUR WEBSITE CUSTOMER SUPPORT.

IS THIS YOU REALLY DO TO YOUR CUSTOMERS?
YOU FOOL THEM AND ONCE YOU HAVE THE MONEY YOU BLOCK THEM FROM EVERYWHERE.

I NEED YOU TO REFUND MY EXCHANGE AMOUNT MONEY AND THE SUIT PRICE OR THE MATERIAL WHICH ON YOU HAVE CHEATED. THIS SEEMS TO BE YOUR PATTERN FIRST PROVIDE WRONG SIZE THEN ASK FOR RETURN ORDER MONEY. ONCE MONEY IS PAID YOU ARRANGE PICKUP WITHIN 24 HOURS. WHEN SUIT GET DELIVERED AT YOUR END. YOU BLOCK THE CUSTOMER FROM EVERY WHERE SO THAT THEY CAN'T REACH OUT TO YOU AND WITH THAT SAME SUIT YOU CAN CHEAT OTHER CUSTOMERS.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Worst worst …

I didnt even want to give this one star. I placed my order from their new stalk on 8 Feb 2026. Till today's zero assistance has come from them .....upon calling and following up myself they agreed to cancel my orderafter waiting for 40 days. Then when I spoke on their helpline as to when do I expect my refund he denied it all saying its AI generated assistance so they say anything to us and website gives incorrect delivery timings and I should have checked that they do not do refunds ...worst worst experience

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience from aachho

Hi aachho team , my friend ordered 3 suits from aachho and just received one of them. Now she is still waiting for remaining two suits and when she is seeing status of order no updates. I am complaining on behalf of her as she is totally frustrated and no clue about what to do.And again same problem nobody from customer care is helping her.

order number:798694

March 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t be misled by their 24-hour dispatch promise

Don’t be misled by their 24-hour dispatch promise. I placed my order on 1st March. To date, I have received only one suit, and the second one is still under process. I am now being told it will take another 10–12 days just to dispatch.I purchased these suits for an important occasion, and because of this delay, I will not receive them in time. Even the suit that was delivered arrived only after repeated follow-ups.Claiming 24-hour dispatch is completely misleading. Based on my experience, neither do they dispatch within 24 hours, nor can you expect timely delivery.Extremely disappointed with the false promises and poor service.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare—avoid at all costs.

Absolute nightmare—avoid at all costs.
"I’ve never experienced such an irresponsible delivery service. My order has been delayed with zero communication from the Aacho team. They are completely unreachable and seem to have no accountability for customer orders once the payment is made. Save your money and your sanity—shop elsewhere.

March 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Complete Scam

Complete Scam, I placed order for 2 articles been more then 45 days no information received on product, no way to reach out to customer care, it never connects to ay human only VRS.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience with…

Extremely disappointing experience with Aachho.

I placed Order #785790 and paid ₹8,280 for two suits. Soon after delivery, I raised concerns about product quality and fabric discrepancy and shared photos as requested by their support team.

Despite multiple follow-ups through emails, calls, and chat tickets, there has been no response from their senior support team, only automated replies. I was repeatedly told the issue would be reviewed, but no update was provided.

Unfortunately, the exchange window closed while I was still waiting for their response, which reflects very poorly on how customer concerns are handled after purchase.

Very disappointing customer service experience and lack of accountability.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Service

Pathetic service.
Been over 2 months since paid for an order and literally no updates other than the generic AI responses all the times..
Has happened twice now and wont be shopping here again.
Website seems like full of fake reviews.

March 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Disappointed

Ordered a suit at the end of December and it’s now March, yet it still hasn’t been shipped. The customer service has been extremely disappointing. I’ve raised several support tickets and each time I’m told the issue has been “escalated” and that someone will get back to me within 48 hours — but no one ever does.

It’s frustrating to see the company running sales and promotions when they clearly aren’t able to meet demand or fulfill existing orders. Based on my experience, I wouldn’t recommend buying from here

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

The actual product and the pictures are totally different material is different

The actual product and the pictures are no match
The colors are not shown correctly. The material is sub standard
They do not have returns
Exchange is possible but only with the size i don't want this pathetic product we will have to bear the courier charges
This company is snot suitable for online purchase
They are fraud and i will put this on twitter also linkedln and even file the complain

February 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Aachho ....is a fraud company

Aachho ....this company has become completely dishonest and fraudulent. They take people’s money but neither deliver the product nor refund the amount. I strongly advise everyone not to trust this company

October 19, 2025
Unprompted review

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