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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting issues such as non-delivery, missing items, or significant delays in receiving products. The quality of the items received was also a common concern, with many finding products to be of poor quality, not matching descriptions, or having inconsistencies in sizing. Reviewers consistently highlighted extremely poor customer service, noting unresponsiveness, difficulty in getting clear information, and a lack of resolution for their problems, including issues with refunds or exchanges. The delivery service was often criticized for being unreliable and slow, with some orders taking months to arrive or never being dispatched. Additionally, the response time from customer support was frequently described as non-existent, with many reporting no replies to calls or emails.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report not receiving their... See more

Customer service

Users describe negative interactions with customer service, consistently reporting it as non-existent,... See more

Product

Clients share negative opinions on product quality and delivery. Many reviewers report receiving defective... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report extremely slow delivery,... See more

Response time

People report significant dissatisfaction with response times. Many customers have waited over a month for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for two items, received one later than their estimated delivery date, awful quality. Threads hanging out and low quality fabric The other is missing, 0 information or help from cust... See more

Rated 1 out of 5 stars

CHETAVNI / WARNING Chetavni Aachho ek scam aur fraud page hai. Isne mere paise le liye aur mujhe dress deliver nahi ki. Complaint karne par meri shikayat delete kar di gayi. Customer serv... See more

Rated 1 out of 5 stars

Horrible quality and inconsistency in size. I ordered 5 dresses, only 2 are ok other 3 looks like one from roadside market. I ordered large size, in 2 of them tops are like large size and pant... See more

Rated 1 out of 5 stars

Order 752991 placed on 04th Dec , only 1 of the 2 items delivered, the other shows no signs of being dispatched even after 2 months. The item delivered is of pathetic quality , no lining, cheap materi... See more


Company details

  1. Women's Clothing Store

Written by the company

Premium D2C ethnic women's wear brand.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

worsttttttttttt experience the order…

worsttttttttttt experience the order no.811047 shreen thakur the customer servi9ce is wqorst they do not reply keeps on ghosting me one order i recoeved and the other suit shows no sign wont recomenmd this brand worsttttt deff going to take a legal; action they dont check my mails ponlybot replies disapointed

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. The so-called “buy one, get one free” offer was a complete scam. The free item was never delivered, and I ended up paying ₹7k for a single piece that’s not even worth it.

After chasing them for a month with tickets and emails, all I got was a useless gift card that expired within hours. What a joke.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Immediate delivery of the 2 orders placed

Dear Achhoo Team,

I am writing to express my concern regarding my order, which was placed on 13th March and has still not been delivered. And there i sone more order k placed on 27th march 2026, that is still in pending status.

Despite reaching out through your support chat multiple times, I have not received any helpful response or a clear update on the status of my order. This delay is highly disappointing and inconvenient.

I kindly request you to arrange for the immediate delivery of my order at the earliest. If the issue is not resolved promptly, I will be left with no option but to escalate the matter and file a complaint with the consumer court.

Order id: 801764

Order id:810386

I expect a quick resolution and a proper update on my order status.

Otherwise , initiate the refund asap within 7 days without fail otherwise i will have to take action legally.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Worst Worst Worst..

Worst Worst Worst... be alert ⚠️ b aware please.... they don't have any Customer Care number no other option to file your complaint.. I have ordered 2suits one is have received which very cheap quality n one is sill in processing since February. You can do nothing after completing your order never go for prepaid. I toh suggest orders karo ar cancel krte rho tb in logo ko akkal aayegi.

April 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Would never recommend anyone to buy…

Would never recommend anyone to buy from this store. They are total fraud and very arrogant. I bought four items in their b1g1 offer in which in one order I want to replace the suit of higher amount and they are saying their is no policy of return in offers and if they will replace then they will only give half amount of payment and in the another order I received one product and the second one is still missing and the order was of January. They will make the customers at loss at any cost. Beware of purchasing from them especially products in offer.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order with Aachho based on…

I placed an order with Aachho based on their assurance that it would be delivered by 2nd April. However, the order has still not been delivered even as of 6th April.

When I raised this issue and requested a refund due to the delay, Aachho refused to process it . They are also not acknowledging their mistake of providing an incorrect delivery timeline at the time of order placement.

Despite sending multiple emails and messages, I have not received any proper response from their team. This lack of communication and accountability has been extremely disappointing.

It is evident that customer concerns are not being taken seriously, and no genuine effort is being made to resolve the issue. This has been a very frustrating and unpleasant experience for me. I would strongly advise others to be cautious, as once an order is placed, it becomes very difficult to get proper support or resolution from Aachho.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Don't Order from Aachho

Don't Order from Aachho

Don't buy there product either in India or in UK, worst customer service take ages to arrive and dont take returns .
You will only get automates emails saying it will resolve in 48 hrs.
There are plenty good fashion brand but Aachho is worst.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Don't order

Hi, I’m still waiting for my shipment for this product which I ordered in February and have still not received.

I’ve messaged multiple times and keep being told that someone will get back to me, but nobody ever does. I’ve also tried calling and there is never an answer.

To make things worse, my messages on Instagram appear to be getting deleted rather than addressed. This has been extremely frustrating.

Please be aware before ordering. I just want either my product or a proper response.

February 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Lehnga was not received even amount was paid while buying it

At first, they delivered a very poor-quality lehenga. When I requested a return, they refused, and for an exchange, they asked me to pay an additional ₹300. After a lot of escalation, they finally agreed to the exchange. However, it has now been 9 days, and there has been no update. I have made numerous calls, but received no response, and I have also sent emails without any reply. Even after making the payment, they have still not delivered the lehenga.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of Aachho

Beware of Aachho – Horrible Customer Service!
I placed an order #794282 on Feb 25 (Buy 1 Get 1 Free promo) and received only one suit. The other item has still not arrived.
I’ve reached out multiple times via WhatsApp, Instagram, and Facebook, but all responses are automated. No real human support exists.

No item. No refund. No help.

Extremely disappointed.

Think twice before ordering – their customer service is nonexisten.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Its been 90 days and they have not…

Its been 90 days and they have not delivered not they have called or answered calls in resolving the issue. The customer support is pathetic, they still have no answers and it's a prepaid order. And been waiting for my order since 90 days. It's feels like a scama and sooo disappointed this happening form such big brands.

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

I never wanted to give 1star too there…

I never wanted to give 1star too there customer support sucks .
After paying prepaid they look four months to deliver my order. With multiple request to delivery they don’t bother or care about customers. Quality of the dress was average

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Unresponsive customer care.Poor product…

Unresponsive customer care.Poor product quality.

Poor quality product for exorbitant prices.

Delayed delivery.

Basically no reason to consider this site. No wonder people order from Myntra. These kind of online stores are nothing less than a scam.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Accho. I placed an order for a suit, but even after waiting for 2 months, the product was never delivered. What’s worse is the complete lack of responsiveness from their customer support—I had to repeatedly follow up with no proper resolution.
When I finally requested an exchange or a gift voucher since the item was no longer relevant to me, they only issued a voucher for half the amount I paid. This is completely unfair, especially when the delay and non-delivery were entirely on their end.
I expected much better service and accountability from a brand like this. Unfortunately, my experience has been extremely frustrating, and I would not recommend ordering from them unless they significantly improve their customer service and delivery reliability.

March 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Aaccho is fraud and should be banned in…

Aaccho is fraud and should be banned in India.797196 and 797195 are two same orders placed within 2mins due to credit card errors on March 3rd. I have been texting, emailing repeatedly and raised multiple tickets to cancel the duplicate order but ofcourse no help or assurance. I am an International customer with my parents in Mumbai. My mom tried calling too at the help desk but ofcourse no action taken. This is a perfect example of harassment and fraud. Now atleast fulfill one complete order and give me a refund or a gift card of the 2nd complete order ( not partial) . I will also arrange for the duplicate parcels to be sent back. But atleast give some assurance instead of dead silence and harassment

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

My product wasn’t delivered and bad customer service

I ordered a product from here in January and now it is the end of March and it never arrived. In February when I contacted them about a refund since it was taking so long, I could never get through to anybody and was stuck trying to get support from all ways I could. Products you ordered can just not be delivered and the customer support is very bad since you can never get a reply.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service, I only got one suit out of 2, it has already been a month. I am done having same auto generated messages, they have no real person to address your problems. Never going to order from them again and will make sure they have lots of bad reviews everywhere. Order id- 795183

March 25, 2026
Unprompted review

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