AA Insurance Reviews 

These people are trying to take as much money as they can from their customers. Paying $1000 for a comprehensive cover but look what I got back? I’m not being covered, seems like they don’t trust me. Speaking nonsense, trashy policy. I paid bc I trust you, but I don’t get anything worthwhile. I would rated them minus stars if I could. What am I paying for to get my car covered?

In my experience, they bend over backwards not to honour their legal expenses insurance policy, using Lyons Davidson Solicitors to screen out cases. I honestly do not think that, in the absence of an admission of liability, the legal claim exists that they would be willing to fund. My late father suffered the most appalling clinical negligence in an NHS hospital, but Lyons Davidson obligingly informed the AA that the prospects of a claim succeeding were less than 51%. They didn’t even get his diagnosis right because they couldn’t be bothered to look into the records properly.

Absolutely diabolical, how can you quote a member nearly 1000 for home insurance when the nearest quote is £102????

Our travel insurance didn't insure travel. When Air Vanuatu went bankrupt we lost $12K and AA said that bankrupt airline travel isn't covered.

Unable to fin international help assistance number and this can only be found online so if there is no internet you can't contact them.

Demanded medical report even though I had done a telehealth phone consult and had emailed receipts. Expected me to go to ED for this and waste limited resources NHS have already over a bloody viral/chest infection.
On the other hand really good RIP OFF for this company demanding a medical report when they know full well getting a consult with a GP is near on impossible.
Money I paid, I may as well fave to charity. DO NOT WASTE YOUR MONEY

Dealing with this company is a huge headache , they don't read emails so bills don't get paid , they are so disorganized. If your going through a traumatic time stay away from aa health

Customer service really great for car insurance claim when I backed out of garage with the flap of my ev open and it broke off. I found them excellent to deal with and it wasn't a trouble when I needed to go to my specialist dealer to get it fixed not one of their usual.

Burocracy, was not able to pay my simple invoice at their office counter showing my policy number, then had to make an appointment with the insurance lady, when I finally met her, she send me away as too busy with the advice to do it online.
I wonder how other, not-online people do business with AA? And do we need a local AA Shop with around 10 stuff not looking busy?

AA Insurance is very un-professional, Disorganized and lacking feeling. Had to explain things 5x, send items through multiple times, wait over a month to see any results then had to initiate the complaints process. As the victim in a serious head on crash, they accepted liabilty of the crash and the claim, then proceeded to give my client a month run around and made my her feel like a criminal effecting her mental health negatively - Very poor service 1 star is for the one team memeber that did a good job. Not very impressed from a company that historicly has been a solid part of NZ community for generations. Need to do better

Awful service for house insurance. Couple in late 70s burgled stole a mobile, laptop, handbag, purse. Not much total value 350 quid max. 100 quid excess and these scum would only pay for the phone as that is the only one they had a reciept for! Greedy and awful treatment to old people who have just been burgled. NEVER do business with the AA

Our house was flooded in mid September 2023.
The stripping and drying was done by AA contractors, their work leaves a lot to be desired.
The problem now is the repair work cost is not agreed with the in house team dragging their heals, offering half of the builders estimate quote. That includes repair of the walls and floors, replacing the family bathroom and the kitchen and recoderating the whole downstairs and the landing and 2 rooms upstairs. TheAA costing is laughable and not realistic to be polite. With such a big insurance company you would expect better costumer understanding and empathy.

My renewal was 3 times as much.When I said I was leaving they dropped it to the old price but I never received the new documents to confirm the new price so I emailed them to cancel the policy I never heard anything then 2 months later they stole my money from my credit card without my permission and took the full yearly amount of £482.50 I normally pay monthly. They say ring to complain but they mess you around and have you on the phone for ages the company that owns it is admiral the reviews are a disgrace they are theives to help complain use a company called resolver they are good. good luck lets put these scammers out of business

Thankyou AA Insurance for the ease of making a claim and how quickly and easily it was processed. My spectacles had dropped on the road without me realising and were crushed almost beyond recognition. I received my new spectacles today and I'm delighted with the way the whole process was so easy.

My house roof was damaged by storm and ceiling was damaged by the rain,I have enough evidence (give a emergency call to AA,my neighbors saw what happened,my neighbor call 111, firemen came to secure the rest of roof , AA supplies building company two workers was sent to temporarily cover damage area)to proof that roof was damaged by sudden even , AA decline my claim,I am going to make a complaint to IFSO, if the thing is not solved I will go to disputes tribunal ， AA does a very good job that only take your money

AA insurance complete rip offs. My car was written off. They took the full years premium off the agreed value settlement even though I paid up to date of the accident. They said they will pay the balance once the tow truck company has picked up the car. It's been a week and no contact from the tow truck company.

Con artists l i k e to rip people off put a small bend in someone's bumper and you've got to pay for stuff there wasn't even damaged biggest con artists ever only had to replace the bumper but no you had to add all these other costs just to rip someone off I don't know how you sleep at night

Shocking company,arrogant, steer clear from this company

Terrible experience. I would NEVER recommend using AA insurance. My golf bag was damaged on a flight (legs bent at a 30 degree angle). When I lodged a claim I was told I needed proof of ownership. Well how do you prove you own something? The fact that it was in my possession when it was damaged is not enough. Nor are photos of me with it before and after the damage. Nor is a signed letter from the shop I bought it from confirming purchase. Nothing will suffice for AA except a receipt. Well it's been over 1 year and I no longer have one. Be warned anyone who is thinking of taking out a travel policy with them - you will need an inventory and receipts for everything in your suitcase in order to prove they are yours! Absolutely crazy! Will never use them again.

No response to a basic enquiry regarding a potential claim after six weeks and several follow-up emails. I've used AA Travel Insurance many times over the last few years, but will definitely go with other providers that are cheaper and offer better customer service in the future.

Company declined payment for a cancelled trip when my mother in law died because her illness was pre-existing when the policy was taken out months beforehand. She was not even on our trip and we did not know how serious it was when we booked the trip.