Our Staffy pup, Jimmy, absolutely loves AATU! 🐾 We switched to it after dealing with some skin sensitivity, and the difference has been amazing - his coat looks healthier, and his skin is no longer i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent company to deal with direct. Their rewards scheme is fantastic too. Super fast delivery and their customer service was brilliant on the one occasion I contacted them. The quality of the... See more
Company replied
Next day delivery. Brilliant. At last a top quality dog food with balanced ingredients.....and more importantly Dotty loves it ,solid no upset tummy. Magic. Chicken , beef, Turkey & Duck ....Would t... See more
Company replied
I’ve been subscribing for a couple of months for AATU wet tinned food for dogs which my dog enjoys very much. I wanted to mix up the flavours so attempted to amend my subscription (and miserably faile... See more
Company replied
Company details
Written by the company
This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!
Contact info
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, United Kingdom
- enquiries@aatu.com
- aatu.co.uk
4.7
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AATU Dog & Cat Food
Thank you for your positive feedback! We're delighted to hear that you found our ordering process straightforward and our delivery swift.
We strive to provide the best service possible for our customers and your review reaffirms the hard work we put in every day.
Thanks again for your kind words!
Best wishes,
Chris
The AATU Team
Easy ordering quick delivery and great…
Easy ordering quick delivery and great customer service
March 2, 2026
Reply from AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you found our ordering process easy and our delivery quick.
We pride ourselves on our customer service, so it's fantastic to hear that you've had a positive experience with us. We look forward to continuing to provide you with excellent service in the future.
Best wishes,
Chris
The AATU Team
Reply from AATU Dog & Cat Food
We're thrilled to hear that your Doberman is enjoying our AATU food and that you're pleased with our speedy delivery service.
We appreciate your support and look forward to continuing to serve you and your furry friend.
Thanks for your fan
Best wishes,
Chris
The AATU Team
I love the Aaatu dog food
I love the Aaatu dog food. I ordered as was out of dog food and it was delivered Sunday which was brilliant. great service and great food.
February 21, 2026
Reply from AATU Dog & Cat Food
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you love our AATU dog food and that you found our delivery service to be brilliant.
We strive to provide excellent service to our customers and it's always rewarding to hear positive feedback.
Thank you for choosing AATU for your dog's nutritional needs. We look forward to continuing to serve you in the future.
Best wishes,
Chris
The AATU Team
Been using it for quite a while …
Been using it for quite a while good quality, and most important our dogs like it
February 26, 2026
Reply from AATU Dog & Cat Food
We're thrilled to hear that you've been with us for a while and that your dogs are enjoying our food. It's always our aim to provide top quality products that pets love.
Thank you for the full 5-stars, and thanks for choosing AATU!
Best wishes,
Chris
The AATU Team
Reply from AATU Dog & Cat Food
We're thrilled to hear that your dog is enjoying their AATU meals.
We appreciate your support and look forward to continuing to provide high-quality meals for your furry friend.
Thank you for your fantastic 5-star review!
Best wishes,
Chris
The AATU Team
The savings I made by buying off this…
The savings I made by buying off this seller was amazing, will buy from this seller again
February 25, 2026
Reply from AATU Dog & Cat Food
We're thrilled to hear that you've found value in purchasing from AATU. It's always our goal to provide high-quality pet food at competitive prices.
We're looking forward to serving you again in the future.
Thank you for your positive feedback and your 5-star review!
Best wishes,
Chris
The AATU Team
Quality. Next day delivery.
Next day delivery. Brilliant. At last a top quality dog food with balanced ingredients.....and more importantly Dotty loves it ,solid no upset tummy. Magic. Chicken , beef, Turkey & Duck ....Would thoroughly recommend .
February 25, 2026
Reply from AATU Dog & Cat Food
Thanks for your glowing 5-star review! We're thrilled to hear that our next day delivery service has impressed you and that Dotty is enjoying her meals with AATU. It's wonderful to know that our food is suiting her well and that you'd recommend us.
We appreciate your support and look forward to continuing to provide Dotty with our top quality food.
Best wishes,
Chris
The AATU Team
My cats just love this stuff
My cats just love this stuff. And they’re fussy!! Always clean bowls and good quality food
February 23, 2026
Reply from AATU Dog & Cat Food
We're thrilled to hear that your fussy cats are enjoying our food and leaving clean bowls behind. It's always our aim to provide high-quality food that pets love.
Thank you for your wonderful 5-star review and thank you for choosing AATU for your cats' meals. We appreciate your support and look forward to continuing to serve you and your feline friends.
Best wishes,
Chris
The AATU Team
The delivery was on time and safely…
The delivery was on time and safely delivered. Thank you.
February 23, 2026
Reply from AATU Dog & Cat Food
Thank you for your positive review. We're delighted to hear that your delivery arrived on time and safely. We strive to provide the best service to our customers and your feedback is greatly appreciated.
If you have any further comments or questions, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thanks again for choosing AATU.
Best wishes,
Chris
The AATU Team
I had an issue which the customer…
I had an issue which the customer service department were quick to sort out and help, they were very helpful. great product and great company..A+ all the way.
February 23, 2026
Reply from AATU Dog & Cat Food
Thank you for your kind words and the 5-star review. We're delighted to hear that our customer service team was able to assist you promptly and efficiently.
We strive to provide excellent service and it's always rewarding to hear positive feedback.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you.
Best wishes,
Chris
The AATU Team
Customer services great
I’ve been subscribing for a couple of months for AATU wet tinned food for dogs which my dog enjoys very much. I wanted to mix up the flavours so attempted to amend my subscription (and miserably failed). Spoke to customer service (Rina) who was fantastic, efficient and sorted the amendment straight away (and advised me how to correctly amend in future). A very good experience with customer services who practically answered my call immediately after one or two option selections (a rarity in this day and age). A good experience. Thanks Rina!
February 25, 2026
Unprompted review
Reply from AATU Dog & Cat Food
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that your dog is enjoying our AATU wet tinned food and that you've had a positive experience with our customer service team.
Rina will be delighted to hear your kind words and we're glad she could assist you in amending your subscription. We pride ourselves on our efficient and helpful customer service, so it's fantastic to hear that this was reflected in your experience.
Thank you once again for your feedback and for being a valued AATU customer. We look forward to continuing to serve you and your furry friend in the future.
Best wishes,
Chris
The AATU Team
Reply from AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you found our ordering process simple and our delivery quick and secure.
We strive to provide the best service possible for our customers and it's always rewarding to hear positive feedback.
Thanks again for choosing AATU and for taking the time to share your experience.
Best wishes,
Chris
The AATU Team
I do think the tinned food is good…
I do think the tinned food is good value and of high quality but this time I kept getting badgered about one flavour was short on stock and would I like to change it? I got this email every day! As a subscriber is it beyond the wit of you to KNOW what people have ordered and make sure stocking is smooth and professional? It is amateur of you and irritating to the customer to get these kinds of messages when we know what we want and in most instances DON'T want to change
February 20, 2026
Reply from AATU Dog & Cat Food
Thank you for taking the time to share your feedback with us. We're pleased to hear that you find our tinned food to be of high quality and good value.
We sincerely apologise for the inconvenience caused by the stock-related emails. We strive to provide a seamless shopping experience for our customers and your feedback is invaluable in helping us improve.
We assure you that we're constantly working on our stock management to ensure that all our customers' favourite products are readily available. We understand the importance of consistency, especially when it comes to our furry friends' meals.
If you have any further concerns or queries, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. We're here to help and we value your continued support.
Best wishes,
Chris
The AATU Team
Amazing delivery quick nice people and…
Amazing delivery quick nice people and a all of all nice experience
February 17, 2026
Reply from AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our delivery service and found our team to be nice. We strive to provide excellent service to all our customers and your feedback is greatly appreciated. We look forward to serving you again in the future.
Very speedy delivery
Very speedy delivery. My westie has been on this for 10 years and he is fit and healthy although age is slowing him down now
February 18, 2026
Reply from AATU Dog & Cat Food
Hello,
Thank you for your wonderful 5-star review and for choosing AATU for your westie's meals for the past decade. We're thrilled to hear that our delivery service has met your expectations.
It's heartwarming to know that your westie is fit and healthy, even if age is starting to slow him down a bit. We appreciate your continued trust in our brand and look forward to providing your furry friend with our super premium pet food for many more years to come.
Best wishes,
The AATU Team
Great dog food
Great service and dog food.
The ordering system is easy and subscriptions can be updated and altered as and when plus I like the fact I get an email notification when my next order is due so that I can delay if necessary or even bring forwsrd
February 9, 2026
Reply from AATU Dog & Cat Food
Hello,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're finding our service and ordering system easy to use. It's great to know that our subscription flexibility and email notifications are working well for you. We appreciate your feedback and look forward to continuing to provide you with great service and dog food.
Best wishes,
The AATU Team
Worth the price tag!
I am very impressed with the nutritional content of this food and feel it is worth the price tag for my precious dog. Delveries have always been very fast and well-packaged.
February 16, 2026
Reply from AATU Dog & Cat Food
Hello,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're impressed with our service and that you find our food to be of great value for your precious dog. We take pride in ensuring our deliveries are prompt and well-packaged for our customers.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you and your furry friend in the future.
Best wishes,
The AATU Team
Reply from AATU Dog & Cat Food
Thank you for your positive review and for awarding us a 5-star rating. We're delighted to hear that you're pleased with our service and the timely delivery of your order. We strive to provide the best service to our customers and your feedback is greatly appreciated. If you have any further comments or queries, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!
Great service
Great service - thank you Rina for your help, so that we could miss a month of our routine monthly delivery of your excellent cat food.
February 18, 2026
Unprompted review
Reply from AATU Dog & Cat Food
We're thrilled to hear that you've had a great experience with our service and that Rina was able to assist you with your delivery schedule.
We always strive to provide the best service to our customers and it's lovely to hear when we've succeeded.
Thank you for choosing AATU for your cat's nutrition needs and thank you for your wonderful review!
Best wishes,
Chris
The AATU Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.