Abbey Travel Reviews 2,587

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and efficiency in organizing trips and holidays. Many highlight the smooth booking process and the personalized advice received, making their travel planning easy and stress-free. People frequently commend the excellent service, noting the staff's knowledge and ability to provide suitable options. However, some customers expressed dissatisfaction with their holiday experiences, citing issues with hotel recommendations and a lack of assistance during their trips. A few other people also felt that communication was poor and encountered difficulties with unconfirmed flights or billing disputes, leading to frustration and a negative overall impression.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the online booking system... See more

Holidays

Reviewers highlight positive aspects of holidays, praising the planning and recommendations provided by... See more

Service

People report positive experiences with service. Many customers praise the excellent and efficient service,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Orla was a great help when giving me options on my first cruise. She was very accommodating with my queries and requests. The process was very efficient and we are excited to experience our first cr... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied

Rated 5 out of 5 stars

My husband and I just came back from Miami and a Caribbean Cruise on the MSC. Thanks to Michelle Hannigan who took full reins on organising the trip and giving us the best advice possible. We would no... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Disney

Easy and straight forward way to book online!

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Kimberley
Thanks for your 5* review and for the feedback about the ease of booking. We hope you have a magical time in Disneyland Paris.
regards
Abbey Travel

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Rated 5 out of 5 stars

Great service

Great service, reassuring

May 2, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about the service from Fiona. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Western Canada …

Went to Western Canada on a self drive trip with partner & teenage children. Yvonne was always helpful, very quick to reply to any queries & equally quick to resolve any changes I requested. The trip went very well, thanks to Yvonne's planning & hotel recommendations.

April 26, 2026
Unprompted review
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Reply from Abbey Travel

Hi Nicola
Thanks for your 5* rating and for the feedback about Yvonne. We're glad you had a great trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Booking was great

Booking was great
I have dealt with Corie for 3 years with other holidays and they all have been amazing
We booked Japan with Linda and she was amazing
Even with all my 101 questions she didn’t mind
Service was great
Love abbey travel
The ladies in swords branch are amazing

May 2, 2026
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Reply from Abbey Travel

Hi Nicole
Thanks for your 5* rating and for the lovely feedback about Corie and Linda. We hope you have a fabulous trip.
Regards
Abbey Travel

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Kate recommended what appears to be a very good family friendly hotel. She was very knowledgeable about the resort and completed the booking very quickly.

May 1, 2026
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Reply from Abbey Travel

Hi Joan
Thanks for your 5* rating and for the great feedback about Kate. We hope you have a lovely holiday.
Regards
Abbey Travel

Rated 5 out of 5 stars

These guys are fantastic 👏

These guys are fantastic 👏
We have been using them for years and never had an issue
Great service and are only a phone call away if there are any questions.

April 18, 2026
Unprompted review
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Reply from Abbey Travel

Hi Traolach
Thanks for your 5* rating and for your great feedback. We look forward to helping you with your booking for many years more.
regards
Abbey Travel

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Rated 5 out of 5 stars

Sarah went above and beyond to help…

Sarah went above and beyond to help myself and my wife organise our trip to Vietnam and Cambodia. Answered every question we asked with great confidence and knowledge.

April 17, 2026
Unprompted review
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Reply from Abbey Travel

Hi Frank
Thanks for your 5* rating and for the wonderful feedback about Sarah. We hope you both have a fabulous trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Sarah was so helpful and patient with…

Sarah was so helpful and patient with us as we went through all our travel options.
Her advice was very helpful too.

April 2, 2026
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Reply from Abbey Travel

Hi Anne
Thanks for your 5* rating and for the great feedback about Sarah. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Abbey travel day trip to Faversham and Whitstable

We had a lovely journey down to Faversham the driver was absolutely brilliant great drive nothing was to much trouble we then got back on coach for a quick hop to Whitstable where we let of in the town near the harbour letting us know what time to be picked up even though there were only six people on the coach it was brilliant thank you.

April 11, 2026
Unprompted review
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Reply from Abbey Travel

Hi David
We think you may have meant your great review for Abbey Tours.
regards
Abbey Travel

Rated 5 out of 5 stars

Travel agent was a great communicator

Travel agent was a great communicator
She listen well, understood what we wanted and found us a hotel within our budget.

April 2, 2026
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Reply from Abbey Travel

Hi Therese
Thanks for your 5* rating and for the lovely feedback about Joanna. We hope your enjoy your trip.
regards
Abbey Travel

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Rated 5 out of 5 stars

Very helpful travel consultant made booking easy

Joanna C was very helpful and booking with her was very easy.
She was very friendly, knowledgeable and accommodating.
I more or less knew what we needed (or I thought I did) but she advised us on things we hadn’t thought of and made sure to get the best deal for us, even if our requirements were a bit specific.

April 2, 2026
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Reply from Abbey Travel

Hi Julie
Thanks for your 5* rating and for the great feedback about Joanna. We hope you all enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Very easy process and Very helpful with…

Very easy process and Very helpful with any questions I had. Very happy with the service

April 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about Warren. We hope you enjoy the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Our first time booking a holiday with a…

Our first time booking a holiday with a travel agent and Gemma in Abbey Travel Naas was great to deal with. We told her what we were looking for and she suggested a few options and we chose the one we liked

March 3, 2026
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Reply from Abbey Travel

Hi Jacinta
Thanks for your 5* rating and for the lovely feedback about Gemma.
We hope you have a lovely holiday.
regards
Abbey Travel

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Rated 4 out of 5 stars

The website is easy to navigate for…

The website is easy to navigate for someone like me who doesn't much travelling. The staff members to whom I spoke were helpful, courteous and efficient. Very good service

March 26, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Nora
Thanks for your 4* rating and for the feedback about the ease of booking and the service from our online team. We hope you enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Really helpful and efficient

Really helpful and efficient, would recommend them to any of my friends

March 6, 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Gerry
Thanks for your 5* rating and for the feedback. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Joanna Corrigan was super helpful when…

Joanna Corrigan was super helpful when planning our Holiday and also very patient as we couldn't decide where to go. Joanna has been our trusted Travelagent for many many years now

April 1, 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Dorothee
Thanks for your 5* rating and for the great feedback about Joanna. We hope you have a lovely holiday.
regards
Abbey Travel

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