Abcord Insurance Services Reviews 

268
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a truly great experience with this growing company. Customers frequently praise the staff for being exceptionally helpful, polite, and remarkably thorough when patiently explaining complex insurance policies and coverage options. People note that the entire process is remarkably quick, completely seamless, and offers very competitive pricing without ever applying unwanted sales pressure. Though some customers noted minor communication details, occasional uncertainties, or unexpected fee concerns during their interactions, the overall feedback remains exceptionally positive. Many reviewers consistently state they would gladly recommend these reliable services for anyone seeking straightforward property coverage alongside a truly personalized customer support experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives for their polite, professional,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, knowledgeable, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as honest, friendly, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive premiums and significant... See more

User experience

Reviewers express general satisfaction regarding the user experience, highlighting that the process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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No recent history of asking for reviews

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4.9

All reviews

(268)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional company with friendly and well trained call handlers

I was obtaining quotes for insuring my late brother's house while we settled his estate and prepared to sell the property.

From the first call to Ivan to get a quote, I just felt comfortable and was put at ease by his calm manner.

He seemed to know exactly what he was talking about and explained all the particular aspects of this specialised insurance policy to me, clearly and in words that I could understand easily.

When I had some quotes and looked the companies up on Trustpilot, Abcord were the only ones where people had exclusively good experiences and some had even made a claim and had the same good experience as when purchasing their policies.

This made choosing Abcord a "no-brainer" for me.

November 24, 2025
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Rated 5 out of 5 stars

Excellent service

I am grateful to Shahid for his excellent response to my request for unoccupied home insurance for my sister's home. He carefully and patiently explained the policy having taken time to understand the situation. He was prompt and polite in all communications. Thank you.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for vacant house…

I was looking for vacant house insurance for my house pending sale. Ivan was very helpful and explained everything in detail. Abcord are very competitive in their premium. I would recommend them for vacant property insurance.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ivan was great

Ivan was great, explained everything, Took time to go through my questions and answered them so I could understand. Customer service was excellent. Phoned back when he said he would !

November 12, 2025
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Rated 5 out of 5 stars

A pleasure

The interaction was a pleasure from start to finish. Very knowledgeable and informative and all aspects explained.

October 14, 2025
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Rated 5 out of 5 stars

1st class service and friendly

This is what great customer service is all about. Understood my request straight away and very knowledgeable in offering the correct policy. Comes across as friendly and approachable and reached agreement quickly with a further revised quote.
Would have no hesitation in recommending Daniel and Abcord

September 29, 2025
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Rated 5 out of 5 stars

Professional Service From Ivan Silvester

Ivan demonstrated a highly professional approach from the very beginning. He contacted us promptly at the agreed time and ensured that all of our questions were answered thoroughly and with patience. His explanations were clear, detailed, and easy to follow, which made the entire process much more straightforward for us.
What stood out most was that Ivan never rushed us or applied any pressure; instead, he gave us the time and space we needed to consider our options carefully. This level of respect and courtesy made us feel confident and comfortable throughout.
Overall, Ivan provided an excellent customer experience and represented the service with integrity and professionalism.

September 18, 2025
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Rated 5 out of 5 stars

Alvan was so helpful

Alvan has been extremely polite, courteous and helpful. I was looking for quotes from several companies but decided to go with Alvan purely because he wasn’t pushy and was very cheerful. Thank you Alvan

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Daniel at Abcord was brilliant

Daniel was brilliant, less than one month after taking out the Buildings Insurance we had an attempted break in, 2 patio doors and a window were damaged beyond repair. Things were sorted very quickly, with no hassle.
We just sent off the Police Crime number and photographs of the damages and they agreed to let us go ahead and order and fit new doors and windows. The money came through about a week after we submitted the Invoice.
Can’t praise them enough, and have just renewed for another year. Hopefully we won’t need to claim again though!

October 4, 2024
Unprompted review

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