Best service ever, service was very thoughtful and is solution instead of problem oriented. Very personal and warm. The rings are beautiful and great quality, the presentation of the gifts is also... See more
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Terrible business, zero reliability! This has been the worst experience ever. I trusted this company with an order for a big occasion, and it has been nothing but endless delays and broken prom... See more
Company replied
My favorite Danish jewelry company. I love the design, style and elegance of Abelstedt jewelry which totally matches my style. I’ve received earrings and the infinity ring from my now husband. I’ve a... See more
Company replied
Brilliant Products, And one of a kind customer service. Had a little issue that lead to a minor misunderstanding, however julie reacted extremely professionel and fast even i did not purchase... See more
Company details
Written by the company
Welcome to the sparkling world of Abelstedt
Contact info
2000, Frederiksberg, Denmark
- contact@abelstedt.com
- abelstedt.dk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Julie is amazing ❤️
I was talking to a lovely person named Julie.
She was so helpful and helped me in the best way!
I’m very thankful for the hole Abelstedts team & their wonderful jewelry ❤️

Reply from Abelstedt
Very Fast Delivery!
I got my package in no time.
Very fast delivery!
The ring was beyond beautiful 😍

Reply from Abelstedt
Amazingly service minded and fast
First of all, beautiful jewelry. But the experience was amazing due to fast delivery, fast and easy problem solving, incredibly service minded, no hesitation from them to credit a fee due to an error on their end, no work effort on my behalf to prove anything. Very happy and will continue but more.

Reply from Abelstedt
My favorite Danish jewelry company.
My favorite Danish jewelry company.
I love the design, style and elegance of Abelstedt jewelry which totally matches my style. I’ve received earrings and the infinity ring from my now husband. I’ve also bought some pieces myself. No matter where I go I feel special and at the same time I receive a lot of compliments.

Reply from Abelstedt
100 points
Great products and superb service!
Won't doubt to purchase again.

Reply from Abelstedt
Some of the best customer service…
Some of the best customer service you’ll ever come across. They reply quick and find you the best solutions that are the most convenient for you. Literally the best.

Reply from Abelstedt
Sooo beautiful ring
Sooo beautiful ring! And the package was a good surprise. The ring fits perfect and feel amazing. So glad I found this page and the shipping was under one week from Denmark to Sweden. I highly recommend this page and will buy more jewellery in the future

Reply from Abelstedt
I received a wrong ring
I received a wrong ring. I immediately sent an email to their customer service and I immediately received the ring I ordered from the beginning! I got to keep the ring they sent wrong. Really good service!

Reply from Abelstedt
Staff are very kind and helpful
Staff are very kind and helpful, Abelstedt is a reliable company that I can recommend to everyone.❤️

Reply from Abelstedt
Beautiful pieces, fast delivery
I love my purchase! I ordered two rings and wear them every day. The quality is great and very reasonable for the price. The products were delivered quickly and the attention to detail is beautiful. I highy recommend Abelstedt and am planning to order more soon!

Reply from Abelstedt
Very good quality of the jewelery and…
Very good quality of the jewelery and nice packing. The delivery was a little slow.
Marius

Reply from Abelstedt
The most beautiful ring with the most…
The most beautiful ring with the most amazing details.
Thank you for that.
I hope you will take to consideration to have the option to use another freight company so we are not forced to choose Post Nord. You

Reply from Abelstedt
At first I was afraid it was a scam but…
At first I was afraid it was a scam but after I received the ring I was totally amazed the ring was amazing and very shiny, High quality ,fast delivery. I was not expecting I am very satisfied with that Thank you

Reply from Abelstedt
service!!!
service!!!
wow.. the service of Abelstedt is amazing. First of all, the ring i ordered was so beautiful. The ring went a little faded, send an e-mail with the pictures and they were sorry to see that. so they came with an great solution.
Hats of for you Abdelstedt, see you in the future!

Reply from Abelstedt
Delayed shipment
We ordered wedding rings on 4 November around 15:30. It is said on the website that if you order before 16, your order will be dispatched the same day. Delivery time for the rings was 1-3 work days.
However, the tracking info showed that our parcel was registered with PostNord on 5 November, but items were not shipped from the seller.
I contacted the seller by email on 9 November. Only after that, 5 days after the order, our rings were shipped. We were just lucky that Post Nord was quick in delivery, so we got the rings before our wedding

Reply from Abelstedt
Great quality at a good price
Very pleased with the necklace and earrings i ordered for my lady. Great quality and packed well. I was in contact with support aswell and im very happy with their service. Just remember to order in time, as the shipping might take a few days more than expected.
Chaotic administration
I don’t even know where to start...1) order was dwelling for 7 days at their premises even though I received that the shipment is ready to be shipped next day when I placed the order and completed the payment 2) urequested the customer service to confirm where my order is, they said, shipping department is working on it but 2 days no further updates on the tracking site 3) since it was dwelling anyway, requested to change the size of my ordered ring which was accepted 4) received 2 weeks after the order was placed however the ring was wrong design and the invoice was stating the old ring size 5) contacted the customer service what to do. Their reply was that to suggest to acccept this wrong design ring and amount discrepancy is at Abelstedt’a cost. I pointed out that what I ordered is more expensive than the ring I received and need the full refundment 6) the customer service came back, suggest me to keep the ring I received, also offered to refund the shipping cost, they promised to send the ring I ordered 7) 4 days later, received the ring I ordered. The ring is stunning. Send thank you message 8) 4 weeks after my first order date, received another package from Abelstedt, received another ring which was the same ring that I ordered previously but I didn’t order this. So send the notification to the customer service what to do with it, no acknowledgement or reply received so far. Obviously they have listed my email address to their junk box. I have pretty much mixed feeling with their service. The ring I have ordered is absolutely beautiful but I would not recommend the shop for any anniversary present because it won’t arrive as it was confirmed by order email. Plus thing is, I have now 3 rings at home for the cost of 1 ring...

Reply from Abelstedt
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