We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
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Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had nothing but positive…
I have had nothing but positive experiences. Most recently at the Northwich branch I’ve had multiple phone calls with grace and Louise.
And seen Russell when I was in store.
my power chair is behaving very oddly! But they have listened, made suggestions and are going out of their way to enable me to try manual wheelchairs to help me have some sort of backup just in case my power chair needs to go away to be looked at.
I understand they are shortstaffed at the moment and they seem to be playing Musical stores! However, they are all friendly, kind and keen to help! And I massively appreciate the ability to phone up and speak to a person!
Thank you!
February 18, 2026
Unprompted review
Reply from Ableworld
Hi Liz, thank you for taking the time to share your experience.
We’re delighted to hear that Grace, Louise and Russell were able to support you during what must be a frustrating time with your power chair. When equipment isn’t behaving as it should, it’s so important to feel listened to and supported, and we’re really pleased the team could offer practical suggestions and arrange for you to try manual wheelchairs as a back-up option. Your independence and peace of mind are always our priority.
We also genuinely appreciate your understanding regarding staffing at our Northwich branch. The team are working incredibly hard, sometimes across different stores, and your patience and kindness towards them will mean the world.
Thank you again for your thoughtful feedback.
Kind Regards,
Ableworld
Delivery was delayed, product disappointed
Price of the underwear was competitive but the delivery was delayed, sadly however from a performance point of view (leakage), the underwear did not perform as expected, but the quality of the product in terms of its look and feel is good.
February 10, 2026
Reply from Ableworld
Hi Mark,
Thank you for leaving your feedback. We’re glad to hear you found the price competitive and liked the look and feel of the product.
We’re sorry that the delivery was delayed and that the product didn’t perform as expected. We’ll be taking this up with the supplier to address the issue and see how it can be improved.
Take care,
Ableworld
Fantastic Experience
I took my elderly Mum into Ableworld Bridgend this morning and received an amazing service from Adam and Becki. They're both very knowledgeable about the products they sell and spent time explaining the pros and cons of the different mobility scooter models. They gave demonstrations on the folding mechanisms and allowed my Mum to try to lift it in and out of the boot of our car. A fantastic experience; thank you both very very much.
February 18, 2026
Unprompted review
Reply from Ableworld
Hi Steve,
Thank you so much for your lovely feedback! We're thrilled to hear that Adam and Becki at our Bridgend store provided such a helpful and enjoyable experience for you and your mum. It's great to know they took the time to explain everything and give demonstrations - we'll be sure to pass on your kind words.
We look forward to welcoming you both back to the store again soon!
Take care,
Ableworld
Went to Ableworld Wigan this last week…
Went to Ableworld Wigan this last week looking for a 3 wheeled walker that was light and easy to fold and unfold. Peter and Julie were so knowledgeable and helpful and helped me to try several different ones. I was able to find one that suited my needs perfectly and that I was able to manage without any assistance. Finally , I can now get out and about independently.
February 12, 2026
Unprompted review
Reply from Ableworld
Hi Pamela,
Thank you so much for taking the time to leave such a lovely 5 star review. It really means a lot to hear that Peter and Julie were able to help you find the right 3-wheeled walker. They’re both so passionate about making sure customers can try different options and feel completely confident in their choice, so your kind words will make their day.
We’re especially pleased to know you’re now able to get out and about independently — that’s exactly why we do what we do. Thank you again for your thoughtful feedback, and we hope you enjoy every moment of your newfound freedom!
Take care,
Ableworld
Served by Dave
Served by Dave at outercircle lincoln
Really good experience very helpful
Very knowledgeable
Explained everything
February 14, 2026
Unprompted review
Reply from Ableworld
Hi Mr Slater,
Thank you so much for your kind review! We're delighted to hear you had such a good experience with Dave. He takes great pride in making sure everything is clearly explained and that customers feel confident in the advice they're given, so your feedback will mean a lot to him.
We really appreciate you taking the time to share your experience and look forward to welcoming you back to the Lincoln store in the future.
Take care,
Ableworld
Ableworld Wigan 10/10
What a fantastic experience I had with Ableworld Wigan this week. I sought advice with Julie three times on the telephone, and met Peter in store. The advice I was given, whilst searching for a support aid for an elderly parent was brilliant. Clear, knowledgeable, deep understanding of the products and clear expertise in their field. The store has loads of gadgets in it, so there’s always something to look at. I couldn’t be happier with my experience there this week.
February 11, 2026
Unprompted review
Reply from Ableworld
Hi Kerry, thank you for your lovely feedback about Ableworld Wigan.
We’re delighted to hear that Julie and Peter were able to give you clear and helpful advice while you were choosing the right support aid for your parent. It’s great to know you felt confident in the guidance you received.
We really appreciate your kind words and are so pleased you had such a positive experience with us.
Kind regards,
Ableworld
Staff friendly and helpful, making it an enjoyable experience as staff not pushy or pestering
Very helpful staff
February 7, 2026
Reply from Ableworld
Hi, thank you for your kind words. We’re really pleased to hear that you found our staff helpful. We always try our best to offer friendly and supportive service, so it means a lot to us that you noticed. We hope to see you again soon.
Kind regards,
Ableworld
Fab customer service.
I took my elderly neighbour to Ableworld in Woolston, Southampton to get her walker fixed and she was very happy with the service she received. They didn’t even charge her for fixing a new knob to enable her to adjust the handles on her walker. The assistant ‘Peter’ was very helpful and friendly, as were all the staff. Great customer service. The shop was well organised with a great range of aids. We would highly recommend Ableworld.
February 6, 2026
Unprompted review
Reply from Ableworld
Hi Pink, thank you for your kind review. We are so pleased to hear that your neighbour was happy with the service she received at our Woolston store. It’s great to know that Peter and the rest of the team were helpful and friendly, and that the walker adjustment was sorted for her. We’re also glad you found the shop well organised with a good range of aids. Thank you for recommending Ableworld!
Kind Regards,
Ableworld
Reply from Ableworld
Hi Jillian,
Thank you so much for the 5 star review! We’re thrilled to hear you’re happy with the product.
Take care,
Ableworld
Reply from Ableworld
Hi Jon, thank you for taking the time to leave a review. We’re delighted that you were pleased with both the fast delivery and the quality of the item.
Kind Regards,
Ableworld
Excellent service from Richard today. So helpful. I’ll definitely be back Thanks.
Excellent service from Richard today
February 5, 2026
Unprompted review
Reply from Ableworld
Hi Jane,
Thank you so much for your lovely review! We’re really pleased to hear you received excellent service from Richard - we’ll be sure to pass your kind comments on to him.
We look forward to welcoming you back soon.
Take care,
Ableworld
Thanks to all staff at the Wigan branch…
Thanks to all staff at the Wigan branch u did a fantastic job helping me choose what wheelchair and reclining chair I needed , thanks I won’t hesitate to come back if I need anything else
February 4, 2026
Unprompted review
Reply from Ableworld
Hi Margaret, thank you for your kind words. We’re delighted to hear that the team at our Wigan branch were able to help you choose the right wheelchair and reclining chair for your needs. Your feedback means a great deal to us, and we’ll be sure to pass your thanks on to the staff. We look forward to welcoming you back if you ever need anything in the future.
Kind Regards,
Ableworld
A fantastic team at the St.Helens…
A fantastic team at the St.Helens store, I recently bought a rise and recline chair for my dad. The team were so friendly and helpful, ensuring that I had everything I needed to know before making a decision. Thank you
January 24, 2026
Unprompted review
Reply from Ableworld
Hi Kerry, thank you for your kind words. We’re delighted to hear that the team at our St Helens store were able to help you find the right rise and recline chair for your dad. Providing friendly, knowledgeable support is really important to us, so it’s lovely to know you felt well informed and looked after. We’ll be sure to pass your feedback on to the team. Thank you again for taking the time to leave a review.
Kind Regards,
Ableworld
Visted the WIGAN branch
We went to the WIGAN branch. We chatted to a chap called PETER. He was extremely helpful, friendly and informative. Excellent customer service would highly recommend this store
January 31, 2026
Unprompted review
Reply from Ableworld
Hi Daniel.
Thank you for your kind words! We’re really pleased to hear about your great experience at our Wigan branch. Peter will be delighted to know you found him helpful, friendly and informative. We really appreciate the recommendation and look forward to welcoming you again in the future!
Kind Regards,
Ableworld
Knowledgeable, friendly and helpful
Fantastic, I spent 2 hours with Alex trying several scooters outside to check how they perform over humps and bumps. No pushy seller anything like that he was very knowledgeable about all the products on show and helped me to make up my mind on which scooter to buy
January 25, 2026
Unprompted review
Reply from Ableworld
Hi,
Thank you for your lovely review! We're thrilled to hear that Alex could take the time to help you test the scooters and that you felt supported without any pressure. We'll be sure to pass your kind words on!
Enjoy your new scooter, and thanks again for choosing us!
Take care,
Ableworld
I have Stage 4 cancer which is…
I have Stage 4 cancer which is affecting my mobility and so I’m not able to get around as well as I used to. I set up a GoFundMe fundraiser last year. Thanks to the very generous donations received from family and Facebook friends I was today able to buy a mobility scooter. Many thanks to Allyson and Roy ❤️
January 26, 2026
Unprompted review
Reply from Ableworld
Hi Fran,
Thank you for sharing your story. We're so glad to hear that, with the help of your GoFundMe and the support from your family and friends, you were able to get your mobility scooter.
Allyson and Roy will be thrilled to hear your kind words - it's wonderful to know they could help make things a little easier for you. Wishing you all the best with your new scooter!
Take care,
Ableworld
Excellent experience
From ordering on line to delivery great service all round.
Recommended.
January 18, 2026
Reply from Ableworld
Hi Patrick,
Thank you so much for your review. We're delighted to hear that everything went smoothly from ordering to delivery. We really appreciate your recommendation.
Take care,
Ableworld
Home Repairs for parts under warranty cost £70 for call out
Most of the reviews that I have read are for how helpful the staff were when making a sale. The negative reviews are for the after sales which is my experience of my purchase of a stairlift. In the first year I had a fault which was fixed. Then the part of the chair that you pulled to use to go up and down the stairs stopped working and I had to use the remote control. I told the person who came to serve it about 14 months after purchase. He said the problem was actually related to the gadget that keeps the seat belt in place but he needed to check that I had a 3 year warranty which I did. He replaced it with another one which unfortunately has come apart a few times whilst going up the stairs. I ended up putting elastic bands around it to secure it. I have been unwell and in hospital and only felt like dealing with this now. The attitude of the lady answering the phone was neither friendly or apologetic about the problem that I was having. All she wanted to make sure of was that I had a parts warranty and to tell me that I had to pay a £70 call out charge. I live 5 mins from their shop. They give you their call out charges in their information package but I thought that as I had a warranty this would be done without a call out charge. This should be made clear on their receipt. It should be written that this 3 year parts warranty is reliant on the customer paying a £70 call out charge, more if you live more than 10 miles from the shop. So I have a stair lift that not long after it's first year has had two repairs and a part that is being held together with elastic bands.
January 20, 2026
Unprompted review
Reply from Ableworld
Hi Doris, thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing issues you’ve had with your stairlift and the frustration this has caused, particularly given your recent ill health. This is certainly not the level of service we aim to provide.
We appreciate you outlining the faults you’ve experienced and understand how concerning it must be to rely on a product that has required multiple repairs. We’re also sorry to hear that you felt the manner of our telephone support was unsympathetic, we take this feedback seriously and will be addressing it with the team.
Regarding the warranty, we regret if the call-out charge was not made clear at the point of purchase. While the three-year warranty covers parts, a standard call-out fee does apply, and we acknowledge that this should be communicated more clearly in our documentation and receipts. Your comments on this are very helpful and will be reviewed internally.
We would genuinely like the opportunity to resolve this matter properly for you. Please contact us directly at support@ableworld.co.uk
so we can look into your case in detail and discuss how we can assist further.
Thank you again for your feedback — it helps us improve our service for all customers.
Kind Regards,
Ableworld
Socks ordered for elderly male…
Socks ordered for elderly male relative. Fit well and are comfortable. Package arrived soaking wet and had to be dried out before it could be opened. Happily contents were not affected.
January 13, 2026
Reply from Ableworld
HI Susan, thank you for taking the time to leave a review. We’re really pleased to hear that the socks fit well and are comfortable for your relative. We’re very sorry about the condition of the packaging on arrival – that’s certainly not the experience we aim to provide. We’re glad the contents were unaffected, and we appreciate you bringing this to our attention so we can look into it. Thank you again for your feedback.
Kind Regards,
Ableword
Ableworld Lincoln what a brilliant…
Ableworld Lincoln what a brilliant mobility store! The staff are super friendly and nothing is too much trouble. I can always find what I need in there and if not they can get it for you. The prices are reasonable too. It’s the first place I think of if I need anything mobility related.
January 18, 2026
Unprompted review
Reply from Ableworld
Hello, thank you for your lovely feedback. We are delighted to hear that you had such a positive experience at Ableworld Lincoln. Our team takes great pride in being friendly and helpful, so it is wonderful to know this came across. We are pleased you find our range and pricing suitable, and we truly appreciate being your first choice for mobility products.
Kind Regards,
Ableworld
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