We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience in using this…
Very good experience in using this shop. My dad is very uncomfortable with walking and Kay really put his mind at ease and helped us work out the best solution without sales tactics. It’s a very person focused approach and very much appreciated. Would highly recommend. Kay is fantastic.
September 18, 2025
Unprompted review
Reply from Ableworld
Hi Dean,
Thank you so much for your kind words. We’re really pleased to hear Kay was able to put your dad at ease and help find the right solution without any pressure. We’ll make sure your feedback is passed on to her – she’ll be delighted!
Thanks again for recommending us.
Best wishes,
The Ableworld Team
Ableworld Newark.
Ableworld Newark.
Pete was very friendly and knowledgeable.
Deciding to take the next step in mobility help was challenging for my wife but it was a painless experience.
September 13, 2025
Unprompted review
Reply from Ableworld
Hi J Millar,
Thank you for your lovely feedback! We’re so pleased to hear that Pete was able to make the process easier for your wife and that your experience at Ableworld Newark was a positive one. We’ll be sure to pass your kind words on to him.
Best regards,
The Ableworld Team
Jenna Blackburn - Fantastic
Jenna Blackburn the assistant was absolutely fantastic with my dad and extremely helpful. She explained everything and had a lovely friendly manner!
Diolch from Gwyn.
September 16, 2025
Unprompted review
Reply from Ableworld
Hi Nia,
Thank you so much for your kind words! We’re thrilled to hear that Jenna was able to help your dad and made the experience so positive. We’ll be sure to pass on your feedback – she’ll be delighted!
Diolch yn fawr,
The Ableworld Team
Wigan store- Peter and Julie
Wigan store- Peter and Julie. Excellent service as soon as we entered the store. Nothing was too much trouble. Very knowledgeable staff. Will definitely shop there again. Joanne
September 12, 2025
Unprompted review
Reply from Ableworld
Hi Joanne,
Thank you so much for your kind words! We’re thrilled to hear that Peter and Julie provided such excellent service and made your visit a positive experience. We’ll be sure to pass on your feedback, and we look forward to welcoming you back to the Wigan store!
Best regards,
The Ableworld Team
Custor Sevice top rate!
Peter and Adam gave me such service, friendly , with great patience and product knowledge it enabled me to buy my motorised scooter which I am very pleased with!
September 8, 2025
Unprompted review
Reply from Ableworld
Hi Linda,
Thank you so much for your kind words. We’re delighted to hear that Peter and Adam were able to provide such friendly, patient service and share their knowledge to help you find the right motorised scooter. It’s wonderful to know you’re pleased with your purchase — we wish you many enjoyable journeys ahead!
Take care,
Ableworld
Advice
Went in for advice on what was available for my mum. Peter was very helpful. Thank you.
September 13, 2025
Unprompted review
Reply from Ableworld
Hi Gemma,
Thank you for your kind feedback. We’re so pleased to hear that Peter was able to help you when looking for options for your mum. If you need any further advice or support, please don’t hesitate to get in touch — we’re always happy to help.
Take care,
Ableworld
We visited the Hanley Store looking for a Mobility Scooter
We visited the Hanley Store looking for a Mobility Scooter, and Dawn was very very helpful and knowledgeable. I looked at a variety of Scooters, and Dawn really helped as she demonstrated the highs and the lows, for example taking one of the Scooters apart and showing my partner how heavy it weighed, as he has a bad back. We then looked at the folding Mobility Scooters and they were lighter but cost a lot more than I expected to pay, but I did just hope I do not regret it? Top marks to Dawn and staff who were all helpful and friendly. 🙏🙏
September 4, 2025
Unprompted review
Reply from Ableworld
Hi Gail,
Thank you so much for your lovely feedback. We’re delighted to hear that Dawn was able to guide you through the different scooter options and demonstrate everything so clearly. It’s really important to us that you and your partner feel confident and comfortable with your choice, and we’re glad Dawn’s knowledge and support made a difference.
We understand that choosing the right scooter is a big decision, especially when weighing up practicality and cost, but please rest assured we’re always here if you need further advice or support.
I’ll be sure to pass on your kind words to Dawn and the rest of the team — they’ll be thrilled to know they made your visit a positive one.
Thank you again for choosing us, and we wish you many happy journeys with your new scooter!
Take care,
Ableworld
Very disappointing custome service.
Ableworld Update Very disappointing customer service.
Yes! oh my god. I have FINALLY RECEIVED A FULL REFUND.
Am I grateful to Ableworld - Definitely NOT.
Did Ableworld give Great customer service. Definitely Not.
Was I treated with respect & understanding. DEFINITELY NOT.
It disappointing that you feel it's ok to state that we have to agree to disagree, how utterly callous that you feel it's ok to just wipes away the injuries my husband and I suffered, and the life threatening risk you felt it was ok to put my family and I put in.
The reason for my overwhelming dissatisfaction is their Senior Engineering & Logistics manager.
Ableworld should have refunded my money when I returned my faulty Jolly Boot scooter just 23 days after purchase. Not starting when the key is turn on, Stopping without warning when being used.
These really were major issues.
There Senior Engineer & Logistic’s Manager claimed User Error. to be honest, it was user error for everythin. He explained suddenly stopping as a Safety feature – that it’s gone into sleep mode because I the user have forgotten to turn it off !!
What absolute nonsense from a senior engineer & logistics' manager. Dpes anyone turn their scooter off when the are actually crossing the road.
I'm appalled and insulted by your customer service.
You made me feel totally useless and incompetent with your constant User Error.
To be continually put at serious risk, with both my husband and I being injured, dismissed as user error. How incomprehensible and downright callous.
To be threatened by passengers because this Jolly Boot Scooter DOES NOT have ample ground clearance which causes it to breach on some trains ramps.
As a family we really have been totally overwhelmed with number of incidents during the 17 weeks since purchase, yet this includes 10 days at Ableworld for a 2nd assessment by the same engineer.
As a family we are very relieved this saga is over and the Jolly Boot scooter has gone.
I’m sure Ableworld will say the manufactures didn’t find any faults but doesn't prove anything with the recordings I have.
I’m now looking for a New scooter.
Would I buy from Ableworld - Absolutely Not.
Lessons I’ve learnt the hard way in my darkest period.
Don’t be fobbed off with user error, make Ableworld or any company listen with your reviews.
Don’t read the good customer reviews, they are selling you stuff and want your money.
Read the 1-3 star about after sales service from people who’ve encounter problems.
I definitely encountered serious problems with this scooter that put me as risk of injury everytime that I used it.
Finally Don’t be fob you off with user error especially when it puts you at serious risk of injury!
September 12, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you for your updates. The issue has now been resolved, so we feel there is no need for any further communication on this matter. While we may have to agree to disagree on certain points, we’re glad the main concern has been addressed.
Take care,
Ableworld
We visited Ableworld today in Crewe
We visited Ableworld today in Crewe, after making a mistake ordering a power chair online, which is too heavy and not for us, will be returning it. I have only good things to say about the very personal and knowledgeable service we received today from Amy and Jonathon. We spent some time in the shop looking at scooters and power chairs, their expert knowledge helped us to make the decision, without any pressure, my husband had a test drive and Amy assistate me in trying sizes in our car boot. Very happy with our purchase Q50R Carbon, ready for its test drive next week on our holiday. Definitely would recommend, the personal touch and the chance to talk about the scooters and chairs is very much appreciated. Debra Jones
September 11, 2025
Unprompted review
Reply from Ableworld
Hi Debra,
Thank you so much for your kind words! We’re thrilled to hear that Amy and Jonathon were able to provide you with a personal and knowledgeable experience, and that you felt supported every step of the way. It’s great to know that your new Q50R Carbon is ready for its test drive on your holiday — we hope it brings you both lots of enjoyment and freedom.
We really appreciate your recommendation and are so glad you valued the chance to explore our scooters and power chairs in person. Thank you again for taking the time to share your experience!
Take care,
Ableworld
Wigan Ableworld
Went with my mum to look at buying a mobility scooter at the Wigan store on Caroline St.
My 85y/o mum finds walking becoming more difficult but would distraught if she could not go out and about anymore.
She was worried about buying a scooter because she was scared she would not be able use one. However, the sales assistant was wonderful, letting my mum have a test drive and going through everything we needed to know.
The service was exceptional and would highly recommend to anyone.
September 10, 2025
Unprompted review
Reply from Ableworld
Hi David,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that our team at Wigan was able to make your mum feel comfortable and confident during her visit. We completely understand how worrying it can be to consider using a mobility scooter for the first time, so it’s wonderful to hear that the test drive and guidance helped put her at ease.
It means a lot to us that you found our service exceptional, and your recommendation is truly appreciated. We hope your mum enjoys her new scooter and continues to get out and about with ease – we’re always here if you need any further support.
Take care,
Ableworld
I have to say that your service…
I have to say that your service engineer at Nantwich was very very informative with regard to my repair on the mobility scooter. I would certainly recommend ableworld to other users.
September 5, 2025
Unprompted review
Reply from Ableworld
Hi Robert,
Thank you so much for your kind words! We’re thrilled to hear that our service engineer in Nantwich was able to provide informative and helpful support. Your recommendation means a lot to us, and we really appreciate you sharing your experience.
Take care,
Ableworld
Ableworld Southampton
Great company with lots of stock. Great range of stairlifts. Customer service is second to none. I would highly recommend Ableworld in Southampton.
September 8, 2025
Unprompted review
Reply from Ableworld
Hello,
Thank you so much for your kind words! We’re delighted to hear you were pleased with our range of stairlifts and our customer service. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Take care,
Ableworld
Very good service thank you.
August 24, 2025
Reply from Ableworld
Hi Steven,
Thank you so much for your kind words! We're delighted to know you had a very good experience with our service. Your satisfaction means a lot to us, and we look forward to serving you again!
Take care,
Ableworld
Excellent company to deal with
First used this company back in May when I visited the Ableworld shop in the Orthopaedic hospital near Oswestry as I needed some advice regarding suitable walking sticks for me as I had been recommended to use one by my hospital, I found their representative to be most friendly and helpful. So when I wanted a second walking stick to keep in my car I obviously went back to Ableworld, glad I did as their mail order process was easy to use. I recommend this company
August 22, 2025
Reply from Ableworld
Hi Michael,
Thank you so much for sharing your experience with us. We’re delighted to hear that our team at the Oswestry shop were able to offer you friendly and helpful advice when you needed it most. It’s also great to know that our mail order service made it easy for you to get your second walking stick.
We truly appreciate your recommendation and look forward to seeing you soon.
Take care,
Ableworld
Peter & Julie (Wigan shop) made the…
Peter & Julie (Wigan shop) made the selection and choice of my new riser recliner very easy and satisfactory.
They were very polite & professional.
September 5, 2025
Unprompted review
Reply from Ableworld
Hi Jason,
Thank you for your lovely feedback! We’re so pleased to hear that Peter and Julie at our Wigan shop made choosing your new riser recliner easy and stress-free. We’ll be sure to pass on your kind words to them.
Enjoy your new recliner!
Take care,
Ableworld
Able world Is a good place to buy…
Able world Is a good place to buy things for mobility use and good service and friendly service and I would use them again as I am looking kitchen chair for a mobility person and that has handles and and soft cushion and comfortable and bathroom chair as well wet proof cushion for my mum
August 26, 2025
Reply from Ableworld
Hi Robina,
Thank you for your lovely feedback! We’re so pleased you’ve had a good experience with Ableworld. We’d be happy to help you find your next mobility aids to help at home! Please feel free to visit us in store or give us a call, and we’ll do our best to find the right options for you.
Take care,
Ableworld
Would be zero if allowed shocking and…
Would be zero if allowed shocking and disgusting service booked a scooter to pick up Thursday to Tuesday over the bank holiday weekend got there no scooter told yes it’s booked but not here I had to ask where is it he said I don’t know I asked him to find out he rang somebody who said it’s out for a service I asked when it would be here he said might be 3 to 4 hours I informed him of our time critical journey to Silverstone for appointments booked for grandkids I asked him to ring again still no joy
The outcome was that a disabled lady was forced to walk all weekend due to no scooter this is disgusting service all the apologies cannot help with severe pain suffered
August 21, 2025
Unprompted review
Reply from Ableworld
Hi Leslie,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry that you and your family feel disappointed with the level of service you received from Ableworld, and naturally, we are disappointed that you felt the need to leave a post of this nature.
We prioritise providing exceptional service and creating positive experiences for our customers; unfortunately, on this occasion we failed to reach this. The Mobility Scooter was booked with our Darlington Branch for your Wife to use from the dates you mention in your review. Due to a clerical error the Hire Scooter had been taken away for service and there was not an alternative that you could have. The Staff at our Darlington Branch do pride themselves on doing everything they can for a customer and they did endeavour to get the scooter back to store for you; however, we understand you were travelling that day and you were unable to wait. As the scooter was not available, no financial transaction took place.
We have tried to reach out to you and have offered some recompense to you; unfortunately this was turned down.
On behalf of the staff at Darlington and Head Office, we sincerely apologise for the inconvenience we have caused you concerning this matter. As a company, we do strive to offer an excellent customer experience, and on this occasion,we let you and your family down.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers' experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Abdul was so friendly
Abdul was so friendly, nothing was too much trouble. I even took my dog in so I could see how she would be. Explained everything, showed me all the workings.
September 2, 2025
Unprompted review
Reply from Ableworld
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Abdul was helpful and friendly, and that you could bring your dog along to see how everything would work. If you need anything else, don't hesitate to reach out.
Take care,
Ableworld
Dawn was amazing at your stoke on trent…
Dawn was amazing at your stoke on trent branch nothing was too much trouble and she got my dad sorted with a boot scooter after a bad experience with buying a used one. 10/10 for dawn thanks so much x
August 26, 2025
Unprompted review
Reply from Ableworld
Hi Kylie,
Thank you so much for your kind words! We’re delighted to hear that Dawn at our Stoke-on-Trent store was able to help your dad find the right boot scooter after his previous experience. We’ll make sure she sees your lovely feedback — she’ll be thrilled! 🌟
Take care,
Ableworld
Efficient service.arrived well packed
Efficient service.arrived well packed
I loved my rollator because it is light and easy to use.I can lift it into my Car and it doesn't take up.much room
August 17, 2025
Reply from Ableworld
Hi,
Thank you for your lovely feedback! 🌟 We’re so pleased to hear your rollator arrived safely and that you’re finding it light, easy to use, and convenient to pop in the car. It’s great to know it’s making life that bit easier for you. Enjoy your rollator, and thank you for choosing Ableworld! 💙
Take care,
Ableworld
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