Abode Group (NW) Ltd Reviews 198

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, making stressful situations much easier. The service provided is frequently described as excellent, with many people highlighting the efficiency and smooth process, from initial inquiries to property viewings and sales. Reviewers particularly appreciate the quick response times and constant communication, ensuring they are kept informed throughout. However, some people were dissatisfied with the service, mentioning instances where they felt their best interests were not prioritized. A few reviewers also noted issues with communication, stating that their offers were not promptly relayed to sellers or that they experienced delays and rude interactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the speedy responses and quick... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my 5th year using Abode as…

This is my 5th year using Abode as Letting agents for my property in Liverpool. The same friendly, efficient, knowledgeable and highly competent team have just set up a new tenant in my property and I couldn't be more satisfied. Lynsey and Amanda completed everything at really short notice and for this both the tenant and myself are really grateful. I love the fact they are an independent estate agents and can say the same team is assisting me now as assisted me 5 years ago. I think this speaks for itself. A stable team of very competent professionals. My property is in good safe hands.

October 6, 2023
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Wonderful feedback and very much appreciated Angela, thankyou!

Advertisement
Rated 5 out of 5 stars

Professional and Responsive Service from Abode Allerton - Highly Recommend

I moved into Liverpool recently from overseas and was looking for a property to rent so I went to several agents along Allerton Road. Abode were the most responsive and helpful. They quickly identified a suitable property that would soon be available for me and my family. The process was very smooth. Lyndsey and Amanda were very professional throughout our interaction. I would highly recommend their services.

September 30, 2023
Unprompted review
Abode Group (NW) Ltd logo

Reply from Abode Group (NW) Ltd

Great feedback for the team and very appreciated, thank you Claire.

Rated 5 out of 5 stars

Great Experience Moving to Liverpool!

We was actually referred to Atlas by friends on FB as my wife and I were from London, we took the chance to come in to Abode as their offices are nearby at the Allerton Branch.
Warm greeted and we felt welcome as Amanda looked after our requests over a quick chat and emails we also met Lynsey who handled all the paperwork.

Though they didn't have many suitable properties at the time we got contacted with additional options selected by Amanda within the same week we applied and luckily landed our offer on our 2nd viewing.

Long story short, great team, fast response and Services with affordable options to our needs.

Special Thanks to Amanda who showed us the properties and guided us through our first home here in Liverpool.

Cheers,

Mathias & Sabrina

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding!!!

Olivia & Louise were amazing every step of the way. Olivia is friendly, helpful and efficient. I can recommend Abode for a seamless letting journey.

October 2, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick sale, great price and incredible service

Abode have been absolutely brilliant from beginning to end. They got the flat on the market quickly and marketed to the right people to get it sold within 2 days and significantly over asking price. They were also invaluable in progressing the sale when there were issues with solicitors, and they were always happy to speak to me on the phone or answer emails. I honestly can't recommend them highly enough, and I'll definitely use them again.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Lynsey…

Excellent Letting Service from Lynsey and Amanda at the Abode Allerton Branch, Liverpool.

The previous rental agency were ineffective at marketing our property which is located in one of the most sought after rental areas in Liverpool.

We moved our property to Abode following a number of reassuring conversations with Lynsey. Amanda attended the property at short notice and our rental property was effectively marketed within hours. We now have a new tenant in place :)

Lynsey and Amanda have been brilliant and kept us informed throughout the process. Great communication and promptly clarified any queries we had.

It has been refreshing to have professional, efficient and effective people like Lynsey and Amanda. Other letting agents have a lot learn from Abode.


A big thank you to Lynsey, Amanda and the team at the Allerton branch.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

A massive thankyou to abode I have…

A massive thankyou to abode I have been looking for a property for nearly 6 months and had no luck until I went went for the viewing that will change my life. I am a leaving care kid and they helped me not only get a house but a home somewhere I can build my life up and I was moved in within 2 weeks ! I went to collect my keys today and Amanda was so lovely and welcoming she was genuinely happy for me ! So a big thankyou and I appreciate there help !

August 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy ride for first time renter!

A massive thank you to Louise Latham! We were looking for a property in Formby and found a perfect one that Abode was letting. We inquired about it and Louise was very quick and helpful in assisting us and we were in the property within a matter of weeks.

We are first time renters, and Louise made this process extremely stress-free for us. I can't reccomend Abode and Louise enough.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I instructed Abode in Formby to sell my property in a very difficult market. Unfortunately they didn’t achieve a sale however they did work tirelessly hard on my behalf. Sue in particular from Formby office is very knowledgeable, friendly and professional when dealing with both vendor and purchaser. I would definitely recommend this local agent.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Abode have been absolutely brilliant…

Abode have been absolutely brilliant from start to finish during the process of buying my first house. They have been quick to respond with any questions I have and helped to ease any trepidation during the last few months. Overall I'd massively recommend them, they have a great team and definitely work towards the customers interests 100%. I've had mixed experiences with other estate agents in the past but I speak with experience that Abode are definitely trustworthy.

August 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding & persistent.

Been trying to sell a difficult property, primarily because of the changes mortgage companies made to lending as a result of Mr Kwatengs budget changes. We lost 4 buyers for one reason or another and Abode was always able to find us another even as the selection pool was shrinking. The one constant was Ann from Crosby who handled the sale(S) once a buyer had been found.. We really felt in safe hands with Abode & especially Ann who moved heaven & earth to move things forward with buyers & solicitors, and dealing with me ;-). Eventually last week the property sold after Ann's super human efforts.. Highly recommend this outfit. Thank you all!

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Effective

We switched from an agent who had made promises they could not keep and provided a sub-standard service. Abode was the reverse. No false promises but definite effort to market and sell the house. It paid off. Attentive, friendly and helpful service. Unlike the previous agent, who promised to provide accompanied viewings when we were at work, Abode took much of the strain out of what is undoubtedly a stressful time. Very pleased with our choice to switch.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

The initial meeting with Adam left us feeling confident that Abode was the right estate agents for us. Managed our expectations all the way through the process. Very accessible and kept us informed. Ann did a great job of getting straight on the case whenever an issue presented itself. If you are selling a house in Liverpool would definitely recommend.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Amanda and the team were so helpful throughout my whole letting process, looking forward to the next one!

August 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sue (Formby)

Sue (Formby), Anne (Crosby) & Mike (Crosby) have been nothing short of amazing throughout this whole process. The Vendors of the property were absolutely awful to deal with, from asking for cash payments to pay their potential rental costs to refusing to move resulting in losing a buyer, however the 3 wonderful people persevered to make our dream happen. Sue, Anne and Mike you are all fabulous and I hope your boss is reading this and rewards you all for your on-going determination and excellent customer service. If you guys had not worked tirelessly displaying such excellent negotiation skills I am under no illusion this purchase would never have happened.
Abode also found the new buyer for our property, even though it was not for sale with them at the time. What more can I say!!!!!
Never in my house buying experience have I ever been happy to pay my Estate Agency fees.....definitely money well spent!
If you are looking for a quality agent to sell your property then look no further. Top notch service from start to finish, goes the extra mile and above all lovely people. 1000% recommended !!!!

May 30, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look