Abode Group (NW) Ltd Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, making stressful situations much easier. The service provided is frequently described as excellent, with many people highlighting the efficiency and smooth process, from initial inquiries to property viewings and sales. Reviewers particularly appreciate the quick response times and constant communication, ensuring they are kept informed throughout. However, some people were dissatisfied with the service, mentioning instances where they felt their best interests were not prioritized. A few reviewers also noted issues with communication, stating that their offers were not promptly relayed to sellers or that they experienced delays and rude interactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the speedy responses and quick... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent job again…!!!

I have just let two properties let with Abode through Amanda/Lyndsey - one in Widnes and the other in L14. I have used about half a dozen other agents over the last couple of years whilst investing in property and I have found them to be the best and will continue to use them in the future and would encourage anyone else who is having problems with there agent to switch to them… excellent job…👊🏼

June 24, 2023
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Rated 5 out of 5 stars

I recently moved into a new house and I…

I recently moved into a new house and I couldn't have done it without the help of my letting agent Amanda. She was incredibly helpful and efficient throughout the whole process. Really responsive throughout the process and was always contactable, I was really impressed with the level of service that I received from my letting agent. They were always available to answer my questions and they went above and beyond to make sure that my move was as smooth as possible. I would definitely recommend them to anyone who is looking for a new place to live.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Estate Agents

Abode dealt with the sale of my old house and are dealing with the purchase of my new one. Throughout they have been friendly and helpful, particularly Sue Leonard, Stacie and Ann.

They kept me informed, were great at giving feedback from buyers swiftly and I feel they went out of their way to help with my new purchase.

I would definitely recommend them.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Amanda was great troughout the process…

Amanda was great throughout the process and assisted me in finding the best property for me. Amanda provided great guidance throughout and communicated effectively which made the process easy for me. I would use abode again in the future.

May 26, 2023
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Rated 5 out of 5 stars

Approachable and respectful

Abode were really pleasant, approachable, respectful and helpful when we applied for and started our rent-to-buy tenancy. We all know estate agents tend to have a bit of a reputation, but I am pleased to say that in my experience, Abode have bucked the trend. Amanda at the Allerton branch was particularly helpful.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Number 1 Estate Agent in The North West

We appointed Abode Group (NW) Ltd for the sale of our property. We had the pleasure of meeting the Senior Negotiator Sue Leonard. She has helped us enormously in trying to secure us a buyer, her tenacity and personality go hand in hand. She has always made herself available for us, and we would recommend to anyone, if you have a property to sell or to buy Sue will do her endeavour best to work with you. You can count on her.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

We have just moved house ,our house was…

We have just moved house ,our house was up for sale with abode and we bought a house that was on sale through abode in formby Merseyside also. We were in contact with a lady called Sue Leonard and the process was seamless . From the start we have the photographs of the property done and they were fantastic! The support from Sue and Ann was constantly there and every query was answered. I would recommend this company to anyone, and I already have to a family member. The staff are genuinely helpful and understand the market and the best ways to approach any issues you have . Well done abode

May 18, 2023
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Rated 5 out of 5 stars

5 star experience!

We dealt with Amanda when moving into our new property. Couldn’t be any happier with the service! Amanda was so accommodating, friendly and also professional. Upon move in, we had all the information we needed and no questions were left unanswered, she really did go above and beyond. Amanda also helped our friends and family find a property! I would 100% recommend Amanda to any landlord or tenant. Thanks again!

May 4, 2023
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Rated 5 out of 5 stars

Thank you Abode

The lettings ladies at the Allerton branch, particularly Amanda and Lynsey have been very helpful and efficient throughout the letting process. Now we are moving out they have helped us to expedite our move with prompt references. A special mention to Amanda, whose advice and assistance has been invaluable and thanks to her I am now on my way to being in a position to buy my own first property. Abode are thorough and efficient and repairs are undertaken promptly. I would not hesitate to recommend them as your landlord or estate agent.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amanda done everything perfectly and…

Amanda done everything perfectly and very quickly everything sorted within a month from applying to moving in,
Always responded to my emails and couldn’t don’t do enough always went the extra mile

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

A very happy client of Abode

Regular updated information, keeping me informed of all progress. I am reassured by the fact that Abode continually assesses the condition of my flat and ensures that a suitable tenant is found. I also find all communication from Abode staff very polite and informative.

March 30, 2023
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Rated 5 out of 5 stars

Helped sell our home quickly with warmth and professionalism

Not knowing what to expect when selling a house for the first time, Helen and Sue were very helpful and professional and able to communicate well between me and the buyer. No question was too silly and the house sold very quickly. The Estate agents showing people around my home where very friendly and warm and I can't thank all of the staff enough for helping us through this experience.

October 29, 2022
Unprompted review

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