ABOUT YOU Suomi Reviews 477

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

They sent me completely different item than what was ordered! Return of the totally wrong item is a big hassle and takes many many messages to the customer service. You also need to be able to print o... See more

Company replied

Rated 5 out of 5 stars

I bought Adidas sneakers for my daughter. She has a personal style, and the shoes had small black spikes all over them. That looks kinda cool and my daughter (15) was very pleased. I as a mom apprecia... See more

Rated 1 out of 5 stars

I sent the items a few days late, and they could no longer accept the return. I paid for the items, but now they won't send them back. I've been asking customer service about it, but nothing is gettin... See more

Company replied

Rated 5 out of 5 stars

i find it hard to get right size clothes for me in shops and i like buying cotton and other sustainable/environment friendly clothes at afforadable rates, with About You i can look up all the details,... See more

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

ABOUT YOU on muodin verkkokauppa sinulle. Saat henkilökohtaisia suosituksia yli 1500 huippumerkin valikoimasta. Meille sinä ja tyylisi ovat tärkeimpiä. Tarjoamme sinulle muoti-inspiraatioita olipa tyylisi urheilullinen, elegantti tai pelkistetty. Koko-oppaan avulla saat automaattisia suosituksia omassa koossasi. Me ABOUT YOU:lla tarjoamme sinulle ilmaiset toimitukset* ja palautukset sekä 30 päivän palautusoikeuden. ABOUT YOU-sovelluksellamme voit shoppailla milloin ja missä vaan. Fashion isn’t about anyone else, it’s ABOUT YOU.


Contact info

3.2

Average

TrustScore 3 out of 5

477 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Ordering was easy to do and the product…

Ordering was easy to do and the product arrived quickly

September 14, 2023
Unprompted review
ABOUT YOU Suomi logo

Reply from ABOUT YOU Suomi

Hello!

Thank you very much for your positive feedback. We are delighted to hear that you had a good shopping experience with us. We look forward to welcoming you back to our website again.

Best regards,
ABOUT YOU team

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Rated 1 out of 5 stars

stained shoes, wrong size

i ordered a pair of shoes that arrived with a stain, I contacted support and they said they could only give me a discount on the next order. then, only after wearing the shoes (my bad indeed), I noticed they had also sent a 37 size, when I ordered 39. complete disaster. not ordering again.

October 11, 2023
Unprompted review
ABOUT YOU Suomi logo

Reply from ABOUT YOU Suomi

Hello,

Thank you for your feedback. I'm sorry to hear you had such an experience. I strongly recommend calling customer service again at 0800 916088, so they can assist you.

I hope this helps, and that you can get this matter resolved.

Best regards,
The ABOUT YOU Team

Rated 1 out of 5 stars

NEVER EVER ORDER!!! I REPEAT NEVER!!!

Finland: My order was paid and even received a tracking number. Later after one and half weeks, I contacted them regarding the total silence about my item. They said there is order overflow in their warehouse. Again after a couple of days, I received an email that my order has been cancelled for strange reasons stating the stock is finished. I can still place an order on their site though. When I bought the item, it was on 15% off for a small window of time. Perhaps they want me to pay full price as the demand grew. Never know that part of the story. I ordered the item for a special event, the delivery time mentioned between 5-9 days, placed the order well in advance, 16 days ago.

September 8, 2023
Unprompted review
ABOUT YOU Suomi logo

Reply from ABOUT YOU Suomi

Hello,

We are very sorry for the long delivery time you've experienced. There is currently an exceptionally high demand in Finland, which has led to extended waiting times. We are also facing some issues with our inventory, affecting our delivery times. We are working every day to improve the situation, and reducing delivery times is our top priority. We hope you haven't lost your desire to shop with us, and we look forward to welcoming you back as a customer once our delivery times have returned to normal. If you have any questions about your order, please don't hesitate to contact our customer service at asiakaspalvelu@aboutyou.fi or call 0800 916088. Our customer service team can provide you with updates specific to your order.

Best regards,
The ABOUT YOU Team"

Rated 1 out of 5 stars

Scam company and bad customer-service

They only send you half of what you ordered to full price. If you want the rest of your order, you have to send back the previous order and place a new order for the same items. Custom service is really bad and insulting. They answer e-mails, but don´t read them properly, because they don´t answer your questions. Never again do I order anything from this shitcompany!

August 10, 2023
Unprompted review
ABOUT YOU Suomi logo

Reply from ABOUT YOU Suomi

Hello,

Thank you very much for your feedback!

I'm sorry to hear about your negative experience with our customer service. We continuously strive to improve it. We are investigating the matter and will make the necessary corrections as soon as possible.

Best regards,
The ABOUT YOU Team

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Rated 5 out of 5 stars

i find it hard to get right size…

i find it hard to get right size clothes for me in shops and i like buying cotton and other sustainable/environment friendly clothes at afforadable rates, with About You i can look up all the details,for example is the product made in some countries except china..offers help me to shop and return process is also easy..Kiietos

July 31, 2023
Unprompted review
Rated 3 out of 5 stars

Delivery was nice

Delivery was slightly delayed but as an apology they sent a discount voucher even though I had not complained. Nice surprise!

July 17, 2023
Unprompted review
Rated 4 out of 5 stars

THE POSSIBILITY FREE RETURN THE PRODUCTS THAT DON'T FIT

I was able to return the products. Two pair of jeans did not fit to me. The first one was: different size type charts between US and European sizes. The jeans were totally small to me. The second one: the size label was just right: 38" 32". The real size of jeans was, however, 42". I tested it with the measuring tape. The jeans were too large to me.

March 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Got what I ordered

The products are as pictured on the site. I got everything I ordered, delivery was normal, and the clothes were in good condition.

I like the website experience, the diverse options on products, and I was happy with my purchase

November 24, 2022
Unprompted review
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Rated 5 out of 5 stars

A+ for easy made purchasing experience

Over all satisfactory level for me was near 100%. Order process was very simple and also arrangements were made very easy in case of need for return of bought items. Only point where I see a bit of need for adjustment is unnecessary email on invoice dependent on chosen way of payment and on a bit misleading text that all items were not delivered due of lacking inventory. In the end all items arrived in time as ordered, even before Christmas holidays.

December 18, 2022
Unprompted review

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