They sent me completely different item than what was ordered! Return of the totally wrong item is a big hassle and takes many many messages to the customer service. You also need to be able to print o... See more
Company replied
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See what reviewers are saying
I bought Adidas sneakers for my daughter. She has a personal style, and the shoes had small black spikes all over them. That looks kinda cool and my daughter (15) was very pleased. I as a mom apprecia... See more
I sent the items a few days late, and they could no longer accept the return. I paid for the items, but now they won't send them back. I've been asking customer service about it, but nothing is gettin... See more
Company replied
i find it hard to get right size clothes for me in shops and i like buying cotton and other sustainable/environment friendly clothes at afforadable rates, with About You i can look up all the details,... See more
Company details
Written by the company
ABOUT YOU on muodin verkkokauppa sinulle. Saat henkilökohtaisia suosituksia yli 1500 huippumerkin valikoimasta. Meille sinä ja tyylisi ovat tärkeimpiä. Tarjoamme sinulle muoti-inspiraatioita olipa tyylisi urheilullinen, elegantti tai pelkistetty. Koko-oppaan avulla saat automaattisia suosituksia omassa koossasi. Me ABOUT YOU:lla tarjoamme sinulle ilmaiset toimitukset* ja palautukset sekä 30 päivän palautusoikeuden. ABOUT YOU-sovelluksellamme voit shoppailla milloin ja missä vaan. Fashion isn’t about anyone else, it’s ABOUT YOU.
Contact info
Domstraße 10, 20095, Hamburg, Germany
- 0800 916088
- asiakaspalvelu@aboutyou.fi
- aboutyou.fi
3.2
Average
478 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products, low prices
I was surprised by the unexpected event of quality products meeting low prices. I have to admit that I wondered how an earth this is even possible and maybe it would at least take a couple of months before I would get the products. On the contrary, everything proceeded smoothly: fast delivery, original products and low prices.
August 16, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Kitti,
Thank you for your review. We are very happy to hear that you are satisfied with our online store! I wish you all the best and happy shopping moments at ABOUT YOU!
Best regards,
Niina from ABOUT YOU
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Pleasant experience
Pleasant experience. Awesome selection, easy to order, easy to return. Love it.
August 4, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Saana,
Thank you for your review. We are very happy to hear that you are satisfied with our online store! I wish you all the best and happy shopping moments at ABOUT YOU!
Best regards,
Niina from ABOUT YOU
Fast shipping and it was easy to return…
Fast shipping and it was easy to return products. About you did return my money really fast.
August 3, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Roosa,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
Shopping was easy and simple.
August 1, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Mari,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
One of the best store/app for clothes
I have ordered maybe over 10 times and always the packages are well packaged and correct items. Couple times I have had to return some items and I have always got my money back quickly and without hassle. This store is main go for clothes now. 5/5
July 31, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Tero,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
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About You is great!
About You is great! I can find all my favourite brands there, they have great offers and they deliver quickly, I’m very happy with my orders and will definitely order clothes again in the future. :)
July 29, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Niina,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
Better than Zalando or any other…
Better than Zalando or any other clothing web store.
July 28, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Kristiina,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
Good offers and fast shipping
Good offers and fast shipping!
About You-app is also good👌🏼
July 27, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Nea,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
Items were good and quality was on…
Items were good and quality was on point.
July 26, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Miko,
Thank you for your review and happy shopping!
Kind regards,
Niina from ABOUT YOU
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I really love the app
I really love the app. Fast and easy to use and free delivery is a bonus. Thank you!
June 29, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello Kiia,
Thank you for your review. Have a great day!
Best regards,
Niina from ABOUT YOU
Reply from ABOUT YOU Suomi
Hey Janette,
Glad to hear that and thank you for your review. Have a great day!
Best regards,
Niina from ABOUT YOU
Great experience
Great experience. Fast shipping. Low prices for nice quality products and brands. I have made several purchases and never had a
Problem or was unhappy with anything. I will keep shopping here for sure (if the prices are still low 😬)
Thanks
June 19, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hey Clau,
Thank you for your review. Have a great day!
Best regards,
Niina from ABOUT YOU
ez shopping lots of brands nice sales
June 16, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hello,
Thank you for your review. Have a nice day!
Best regards,
Niina from ABOUT YOU
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Quick delivery
Quick delivery. Returning wrong size product was also very quick and free. Reasonable prices and a good selection.
May 22, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Heidi,
Thank you for your review. We are happy to hear that you enjoy shopping with us! Happy shopping moments and all the best from ABOUT YOU Team!
Best regards,
Niina from ABOUT YOU
Will shop again
Informative and easy-to-use web shop pages, fast delivery, easy return. What's not to like?
May 15, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Tarja,
Thank you for your review. We are very happy to hear that you are satisfied with our online store! I wish you all the best and happy shopping moments at ABOUT YOU!
Best regards,
Niina from ABOUT YOU
Everything went very well
Everything went very well! I am pleased. Thank you.
May 11, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Johanna,
Thank you for your review! We are delighted to hear that you are satisfied with our shop. All the best and happy shopping moments at ABOUT YOU!
Kind regards,
Niina from ABOUT YOU
Good prices and excellent service!
April 26, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Timo,
Thank you for your review! We are delighted to hear that you are satisfied with us. This is absolutely what we stand for. Happy shopping moments for you and all the best!
Kind regards,
Niina from ABOUT YOU
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Reply from ABOUT YOU Suomi
Hi MI,
Thank you for your feedback! We appreciate your kind words. Hope to see you shopping with us again!
Kind regards,
Niina from ABOUT YOU
Wrong product description, horrible customer service
Many of the products about you is selling are not according to their product descriptions. E.g. For Birkenstock sandals, they argue the materials to be leather, even though they are not. Horrible customer service as well.
April 16, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Daniel,
Thank you very much for your valuable feedback. It is very unfortunate to hear, that you experienced this with us, because this is not what we stand for. My sincere apologies for this. For us, it is very important to have correct product descriptions in our shop, and also to provide excellent customer service. We would like to hear more about this, and to solve this with you. Therefore I have sent you a private message.
Kind regards,
Niina from ABOUT YOU
Reply from ABOUT YOU Suomi
Hi Sari,
Thank you for your review. We are delighted to hear that your experience with us was very good. Hope to see you shopping with us again!
Kind regards,
Niina from ABOUT YOU
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