They sent me completely different item than what was ordered! Return of the totally wrong item is a big hassle and takes many many messages to the customer service. You also need to be able to print o... See more
Company replied
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See what reviewers are saying
I bought Adidas sneakers for my daughter. She has a personal style, and the shoes had small black spikes all over them. That looks kinda cool and my daughter (15) was very pleased. I as a mom apprecia... See more
I sent the items a few days late, and they could no longer accept the return. I paid for the items, but now they won't send them back. I've been asking customer service about it, but nothing is gettin... See more
Company replied
i find it hard to get right size clothes for me in shops and i like buying cotton and other sustainable/environment friendly clothes at afforadable rates, with About You i can look up all the details,... See more
Company details
Written by the company
ABOUT YOU on muodin verkkokauppa sinulle. Saat henkilökohtaisia suosituksia yli 1500 huippumerkin valikoimasta. Meille sinä ja tyylisi ovat tärkeimpiä. Tarjoamme sinulle muoti-inspiraatioita olipa tyylisi urheilullinen, elegantti tai pelkistetty. Koko-oppaan avulla saat automaattisia suosituksia omassa koossasi. Me ABOUT YOU:lla tarjoamme sinulle ilmaiset toimitukset* ja palautukset sekä 30 päivän palautusoikeuden. ABOUT YOU-sovelluksellamme voit shoppailla milloin ja missä vaan. Fashion isn’t about anyone else, it’s ABOUT YOU.
Contact info
Domstraße 10, 20095, Hamburg, Germany
- 0800 916088
- asiakaspalvelu@aboutyou.fi
- aboutyou.fi
3.2
Average
478 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality, I will shop again!
The shipping was fast, and the product pictures were accurate. Excellent quality. Definitely recommend!
March 22, 2021
Unprompted review
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Found the laundry bin I wanted
Quick delivery, nice laundry bin. Smooth business.
March 17, 2021
Unprompted review
Good
Quite fast delivery, but unfortunately the smallest size was too big for me, no problems with return and refund. I’d like to mention the package, which is very smart if you have to return the goods. Definitely will make shopping here again
February 24, 2021
Unprompted review
Everything went well
Everything went well. I got the products in perfect condition and sizing and pictures were trustful. The delivery took a bit longer than promised but it was worth the waiting.
January 26, 2021
Unprompted review
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Dont order!!
I ordered a pair of shoes and they promised to deliver them in six days. Well.. after two weeks I asked where they were? They answered they were on their way to me. One week later still no shoes. Asked again, and they asked me to wait a week more. After a month they sent me mail and asked me to fill a document that my parcel has been missing. This was not able to do online but by hand (in a year 2021). Oh.. and after filling the document I should still wait to end this whole thing. I will never order from About you ever again!!
January 21, 2021
Unprompted review
Reply from ABOUT YOU Suomi
Hi Nina,
Thank you for your feedback. My sincere apologies, that you had this experience with us and I can totally understand your frustration. We are continuously improving our services, thus your feedback is very valuable for us. I hope to see you shopping with us again!
Kind regards,
ABOUT YOU
Mikko
My first order from here
My order came quickly and was excatly what I want. I have paid the check before and I wasn'n sure that my order was coming. Everything went great I can pursuade this Shop for others.
January 10, 2021
Unprompted review
Delivery was slightly delayed but as an…
Delivery was slightly delayed but as an apology they sent a discount voucher even though I had not complained. Nice surprise!
January 7, 2021
Unprompted review
Fast and firm!
Fast delivery despite of the X-mas time. Return worked well and my payment were fixed also fast. All the time I was informed by the e-mail.
January 5, 2021
Unprompted review
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Excellent experience
I was very satisfied on my first shopping experience here :) Fast delivery even after Black Friday and very large collection of clothing for myself and my son. I recommend highly! :)
January 1, 2021
Unprompted review
EXELELENT
Very quick, excellent quality product, promises they make they will keep.
EXCELENT I will continue to use ABOUT YOU for sure.
December 24, 2020
Unprompted review
Very good company and nice stuff
Very good company and nice stuff, fast delivery.
December 21, 2020
Unprompted review
I have nothing to complain about
I have nothing to complain about. A 5-star experience!
December 11, 2020
Unprompted review
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Fast delivery and wide selection.
December 10, 2020
Unprompted review
I simply like your style
December 1, 2020
Unprompted review
Fast delivery
Fast delivery, good quality and beautiful clothes. Thank you!
November 9, 2020
Unprompted review
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