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Abra Reviews 254

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

My account was locked without any tangible explanation and the customer support has been deliberately unresponsive . Giving Quick... #VIP... a try has changed everything for me . The returns has been... See more

Company replied

Rated 5 out of 5 stars

I’ve used Abra for two years: SEC-registered advisor, compliant from top to bottom. Assets in separately managed accounts—full segregation, smart tax minimization, no nasty surprises. My private w... See more

Company replied

Rated 1 out of 5 stars

Once again my questions to the company never gets answered. I want to know what is happening to the confiscated crypto I have in the Abra App. Between my daughter and I we have over $100,000 and you... See more

Company replied

Rated 5 out of 5 stars

Abra team , I have been been an ABRA customer in the past, before an issue with Texas that forced abra to liquidate its customers. So happy to see ABRA prevailed a winner . Would love to hav... See more

Company replied

Company details

  1. #39 of 42 best companies in Cryptocurrency Service
  2. #180 of 182 best companies in Alternative Financial Service
  3. #8 of 11 best companies in Currency Exchange Service

Written by the company

Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

254 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

i have never had a bad experience the…

i have never had a bad experience the entire time dealing with ABRA. Your customer service should be the model for everyone else!

August 19, 2025
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Reply from Abra

Thank you for the kind words Franklin and for taking the time to leave this review! It’s always a pleasure to hear from members of the Abra family. If you ever need any support, we’re here for you.

Best regards,
Abra Support

Rated 1 out of 5 stars

Abra will NOT return your collateral back.

Don't trust Abra for taking loans on Borrow or anything else! They will not return your collateral after repayment.

My loan is fully paid since june 2025 and hasn't been closed by Abra. It has been more than 2 months with my bitcoin locked, without support, message or email! Support is unresponsive. Ticket 863613.

Give back your customer funds!

June 10, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review and for providing a ticket number. A member of our team will look into your case and follow up once we have additional information.
Best,
Abra Support

Rated 1 out of 5 stars

My abra acc missing fund all sudden…

My abra acc missing fund all sudden zero equity

June 3, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Unfortunately, we were unable to find a support ticket with the information provided in your review. We've reached out to you via Trustpilot to request additional details.
Please respond with the additional information at your earliest convenience to assist you further.

Best,
Abra Support

Rated 1 out of 5 stars

This is my second Abra review for the…

This is my second Abra review for the same reason. Here's the link to my 1st review: Trustpilot won't let me link it. It is searchable.

I did the first review in April this year. I found out they didn't just close their doors. I've been in communications with them since then to retrieve my digital wallet. Initially (3ish years ago: details in my first review) they claimed my wallet was gone and they couldn't recover it.

Knowing they still have business ties to the U.S., I reached out again, and I got a response. Guess what, they still had my wallet. They told me I could retrieve it with their old app from 2018ish. I was able to get the app working in an old version of android running in a virtual environment. I bought from 2 companies, and never sold anything. I still have my access token and everything, which initially didn't work, but they did something so I could see everything I bought (there were only 2 transactions which were when I bought), but everything was Zero'd out the "Holdings" area, and the companies I invested in are still in operation, but it showed I had 0 shares/coins/etc...

We went through some trouble shooting steps, and it still didn't let me see my shares/coins. Next, on April 14, 2025 they pushed to their tech support. Keep in mind this is an encrypted wallet they claimed could only be accessed by the owner.

The question is, what happened to my money... I can clearly see how much I spent buying it, and the app clearly shows I only initiated 2 transactions, which were to purchase.

I've been sending them emails to let them know I'm waiting. A rep (I've been dealing with Bobby-but Bobby could be 15 different people as they only reply via the Abra support email address. I haven't heard from "Bobby" in over a month.

I think it's time to take legal action.

Stay AWAY form ABRA

April 13, 2025
Unprompted review
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Reply from Abra

Hello Jeremiah, we appreciate you taking the time to leave a review. Abra did stop servicing retail customers in the US in 2023 and sent emails to US retail customers for them to withdraw funds. Your case is unique, and from our records, we see you have been in contact with our team to resolve the issue of withdrawing those funds. At your earliest convenience, please respond via your open ticket: 862165 as the case is ongoing. -Abra Support

Rated 1 out of 5 stars

crypto rugpull

I have no idea what the hell is going on in abra wallet app and im starting to think this has been a crypto rugpull scam all along , on jun 26 2025 , i submited a request to withdraw my bitcoin from theyre so called "Boost" (or staking feature) and transfer it to the trading . However the had me waited for 3 weeks before doing anything and when they did my bitcoin was mysteriously dissappeared , transaction records on the app says that the "transfer" pushed thru on july 19 2025 ., at 9:19 am , HOWEVER when i check my abra wallet app ALL MY CRYPTO HAVE VANISHED AS IN GONE , INCLUDING MY BITCOIN ,i dont know what the hell abra did to my crypto wallet and im not stupid to think im not robbed or just got a crypto rugpull : ABRA IF YOUR READING THIS - THIS IS MY ABRA WALLET ID : DBWCVSC , i hope you got a good explanation why my crypto dissapeared along with my crypto coins - Either way i dont advise people trading with this app , you WILL BE ROBBED BY THIS APP . Hope the authorities and United States SEC burns your company to the ground, on robbing people

July 19, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us, and we truly value input from users like you. We have reached out requesting additional information regarding your issue. Please respond at your earliest convenience.

Best,
Abra Support

Rated 1 out of 5 stars

When will Abra boost withdrawal service…

When will Abra boost withdrawal service reactivate?

July 19, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Unfortunately, we were unable to find a support ticket with the information provided in your review. We've reached out to you via Trustpilot to request additional details.
Please respond with the additional information at your earliest convenience to assist you further.

Best,
Abra Support

Rated 1 out of 5 stars

THIEVES

THIEVES! Don’t invest your money with them. I’ve been trying to transfer from “boost” to the trade account for more than one month now, and nothing. I’ve opened a ticket (863420), and now they don’t even answer. I also tried to contact them via LinkedIn, and the same thing happened: nothing. They are keeping my bitcoin, just like that. THIEVES!

UPDATE: They updated their review saying that they reached out requesting information, this is NOT TRUE. I checked my e-mail and ABRA account and there is NO communication from them. They put my interest rate at 0%, and they haven't transferred the bitcoins to the trade account.

UPDATE 2: Now they have put both the trade and the boost account in ZERO! They took all my bitcoins!

May 22, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us, and we truly value input from users like you. We have reached out requesting additional information regarding your issue. Please respond at your earliest convenience.

Best,
Abra Support

Rated 1 out of 5 stars

THIEVES AND NOBODY RESPONDS

THIEVES AND NOBODY RESPONDS, THEY SAID THEY CONTACTED ME IN MY PREVIOUS REVIEW BUT NEVER GOT ANY EMAIL FROM THEM.

June 15, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Unfortunately, we were unable to find a support ticket with the information provided in your review. We've reached out to you via Trustpilot to request additional details.
Please respond with the additional information at your earliest convenience to assist you further.

Best,
Abra Support

Rated 1 out of 5 stars

I need your help to log in to my…

I need your help to log in to my account , because it’s blocked , but nobody is getting back to me over a year

May 13, 2025
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Reply from Abra

Thank you for taking the time to leave this review. Your feedback means a lot to us, and we truly value input from users like you. We're very sorry to hear that you've had difficulty accessing your account and have reached out requesting additional information.

Best regards,
Abra Support

Rated 1 out of 5 stars

I can't transfer ETH from the interest…

I can't transfer ETH from the interest bearing account into my trading account.

April 28, 2025
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 2 out of 5 stars

The Abra was not same like before Hard…

The Abra was not same like before Hard for me to learn where I can withdraw the Money to my bank Bit scared to put More money since I'am lock of knowledge on this.

April 7, 2025
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

This App is a Scampany!

Rey Buda

Apr 8, 2025, 11:28 PM PDT

WTF POLICY YOU COULD HAVE RETURNED THE MONEY BEFORE APPLYING YOUR NONSENSE POLICY YOU HAVE ADVERTISED CPRX THAT UNTIL NOW IT IS NOT WORKING AND YOU HAVE THE GUTS TO ZEROED OUT MY ACCOUNT I FEEL I WAS SCAMMED BY A SCAMMER LIKE YOUR SHIT APP

YOU PUT CRYPTO COINS IN YOUR LIST THEN AFTER BUYING THEM YOU ALSO DELIST THEM
I CANNOT REALLY SEE THE LOGIC HERE I AM PRAYING THAT THIS ABRA APP WILL BE BANNED OR GO INTO DEBTS UNTIL IT WILL GET BANKRUPT
AND THE PEOPLE BEHIND WILL GET SICK UNTIL ALL THE MONEY THEY SCAMMED WILL VANISH!!!

ITS NOT EASY TO LOOK FOR MONEY YOU KNOW

April 9, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. We truly appreciate input from users like you and will strongly consider this feedback. We always love to hear your feedback on making Abra better.
Best,
Abra Support

Rated 1 out of 5 stars

I was initially excited to start…

I was initially excited to start investing, but my experience with this company quickly turned into a nightmare. They deleted my account without warning, claiming it was due to my failure to respond to their email requests for verification. In their rush to demonstrate they weren’t being exploited by criminals, they indiscriminately deleted accounts of customers who didn’t verify by a specific date.

This decision was not only abrupt but also deeply irresponsible. I had already deposited a significant amount of money, yet they showed no regard for their customers’ investments or the challenges faced by those outside the country where they operate. Despite multiple attempts to reach them, they stopped replying entirely, leaving me feeling betrayed and bitter for weeks.

Thankfully, I eventually connected with the comp.any in my bio, who helped me recover a large portion of my funds. While this experience has shaken my trust in the financial industry, I hope others affected by such practices can unite and seek justice through a class-action lawsuit.

October 18, 2024
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Unfortunately, we were unable to find a support ticket with the information provided in your review. We've reached out to you via Trustpilot to request additional details.
Please respond with the additional information at your earliest convenience to assist you further.
Best,
Abra Support

Rated 1 out of 5 stars

Stay well away from this company.

Stay well away from this company.

Not a big amount, but they zeroed my balances, i.e. stole the balances, stating they had advised clients by email that they needed to keep a minimum, or charge a minimum fee. There is no evidence that these mails ever went out, as the customer service could not provide any evidence to the contrary.

February 26, 2025
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

ABRA stole the crypto by closing access…

ABRA stole the crypto by closing access to my account. No help when reaching out to them.
SCAM company it seems!

October 13, 2024
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

Abra stole my money.

September 10, 2024
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

They are basically stealing money by…

They are basically stealing money by creating some fantasy fee of $5 per month without notifying and asking the user of their exchange for permission.

So if you had some money sitting in their wallets, chances are high they gradually started to claim their fantasy fee shares and you are looking at a zeroed wallet now.

July 1, 2024
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Unfortunately, we were unable to find a support ticket with the information provided in your review. We've reached out to you via Trustpilot to request additional details.
Please respond with the additional information at your earliest convenience to assist you further.
Best,
Abra Support

Rated 1 out of 5 stars

They took all my crypto also what would…

They took all my crypto also what would we do

April 27, 2024
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

worse company to even thing about it.

worse company to even thing about it.

April 3, 2023
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review. Your feedback means a lot to us and we truly value input from users like you. We will strongly consider your comments and always eager to learn how we can improve Abra for you.
Best,
Abra Support

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