Petros drove my family and I home, safely and so well from London Stansted airport.When he came to drop me at my house, I realised with great dismay that I hadn’t got my house keys. He was so patien... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We Booked a cab from Crays Hill to Wickford Train Station expecting to pay a fare of circa £10 we were told by the driver it was a "set fare" of £18 the diver even questioned the fare but was told by... See more
Company replied
Ordered a taxi at five o’clock in advance to be picked up at ten it never turned up and when we called they said it had been cancelled but we were never informed so ordered another one said it would... See more
Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B. The driver Lee arrived on time, in a clean and presenta... See more
Company replied
Company details
Written by the company
Taxi and Airport Transfer Specialist, based in Basildon but servicing Essex
Contact info
16 Olympic Business Centre, SS14 3ET, Basildon, United Kingdom
- 01268 555555
- info@abtaxis.co.uk
- abtaxis.co.uk
2.8
Average
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always friendly’ polite and…
Always friendly’ polite and accommodating never had a rude driver as a northerner and new to Basildon was nice to have a friendly driver from train station to make me feel comfortable always use them and always been on time
December 8, 2020
Unprompted review
Reply from A & B Taxis
Great to hear ! Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !
Advertisement
Always good service
Always good service, good rates and good availability.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !
Always a happy customer
I had to take a taxi to get to an appointment and the app is brilliant. Including ability to pay via the app and to have a fixed rate for the travel is really helpful.
The drivers both ways were lovely and on the way in I even get a tip on how to get to the right department once at the location. On the way back I got into about a road work on the way.
I like a bit of a chat on most days so both trips were really pleasant.
Cars are always clean and currently very well kept in the guidelines of social distancing. Would always recommend as fast and reliable service.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you for the lovely feedback !
Refuse to go elsewhere!
Always great service great prices and always on time, wouldn’t use any other taxi service!!
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thats amazing to hear we aim to provide a premium service !
Never had a problem with this company
Never had a problem with this company, I use it very often and the app is so good, never usually wait long for a taxi and always polite staff
December 8, 2020
Unprompted review
Reply from A & B Taxis
App is the fastest way to get a cab ! Thank you
Advertisement
A & B Taxis
Easy to use app. And taxis always on time. Great service.
December 8, 2020
Unprompted review
Reply from A & B Taxis
App gives priority and is the best way to book !
Friendly and helpful drivers
Drivers are always friendly and very helpful. Whether its getting me to work to te hospital on time and parking as close to the entrance as possible, or, helping carrying my shopping in and out of the car to my door along with my pram as u usually have my little one with me. I live that you can now pay with card as this makes it very easy for me as I never carry cash- the only critique I have is that sometimes the card machines are not working which is then a pain for me and the driver but otherwise would be 5 stars.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Great to hear you can always pay by card !
Reliable taxi service
Reliable taxi service. The updated app is really good you can track your taxi and see which car is arriving. Drivers are (mostly) friendly.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you ! we need to work on the mostly !
Very good service most of the taxi…
Very good service most of the taxi drivers are nice and very helpful during COVID-19 regulations
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !
Advertisement
Always cheerful and on time.
Have been using A&B after a tip off from my Aunt about five years ago. Always very cheerful drivers who are helpful and excellent time keepers. Car's always clean and tidy never a problem.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you for the positive feedback !
Support your local taxi company !
Good, reliable service. Superior to alternative providers operating in the area... booking and payments can be handled via the app, contactless payments available in all cars..... drivers have good knowledge....
December 8, 2020
Unprompted review
Reply from A & B Taxis
I love hearing this ! superior to our competitors ! Please tell us what we need to improve to get to 5 stars ! Thank you
Best local taxi service in Basildon
I always use A&B taxis. They are always on time, the cars are clean, drivers pleasant and I like that they send a text when the car is on the way and then when it has arrived. Excellent service all round.
December 8, 2020
Unprompted review
THE APP IS EXCELLENT AND SERVICE IS…
THE APP IS EXCELLENT AND SERVICE IS VERY GOOD AND ON TIME
December 8, 2020
Unprompted review
Advertisement
A&B ..The Best!
I have used A&B Taxis many time to Southampton, Gatwick and Heathrow. They have been amazing, always on time, polite, caring and ready to help in any way possibleas we are older people. I would wholeheartedly recommend this company to anybody without reservation.
December 8, 2020
Unprompted review
Reply from A & B Taxis
Avril Thank you for the lovely feedback !
Get support
Hi,
I know it’s been a tough year for everyone. But me myself have had a tough three years with health problem, and have been unable to drive, without your team it would have been impossible to get to work at the hospital. So I would like to thank you, fir your service and support for the past three years. 😉
December 8, 2020
Unprompted review
Reply from A & B Taxis
Cath we will get through this together ! Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !
I have been using A&b for several years…
I have been using A&b for several years now and find your company very professional with my bookings completed and booked appointments kept on time
and all the drivers very helpful and polite
Also get on the app it’s very easy and useful
December 8, 2020
Unprompted review
Reply from A & B Taxis
Great to hear Paul ! Thank you for the feedback !
Your service is great!
Your service is great. All drivers are qualified and they are doing great job at this time. Your service deserve a five stars.
But new application is absolutely uncomfortable. Is there any chance to get the old one?
December 8, 2020
Unprompted review
Reply from A & B Taxis
Thank you for your review Petro. The app has been updated to bring it up to date and more streamline. If there is anything we can help you with to make your experience better, please get in touch and we'll be happy to assist.
Advertisement
Always on time
Always in time, very polite drivers and the app is so much easier too!
December 8, 2020
Unprompted review
Reply from A & B Taxis
Great to hear ! thank you Ryan !
Efficient safe travel…
I have a taxi on serval occasions back and forward to Basildon hospital or work always found the drivers to be happy polite and helpful , always on time and feel safe travelling with especially with Covid would highly recommend ,and their app is easy to use
December 8, 2020
Unprompted review
Reply from A & B Taxis
Janet thank you for the positive feedback !
Very reliable service
Very reliable service. Been using these guys for years. No matter how short or long my journey, it's always no problem for them. Having the app makes things even easier. Highly recommend
December 8, 2020
Unprompted review
Reply from A & B Taxis
Chris thank you . App is the way to go !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.