Academy Sports + Outdoors Reviews 

I ordered an oem part, they sent a crap plastic after market that usually sells 1/4 the price and has low reviews. The refused to cancel order. I needed to cancel the visa charge and refuse delivery.

Last time I will step foot in Academy. Tonight I walked in to the store with at least 6 employees talking and cleaning up. Not one welcomed me into the store. I stared at this one guy to say something and asked for help in the bike department. This kid takes off but I suppose his manager called them back and all started laughing. The store is a mess. The prices are so inflated all over the store. I walked out in disgust and bought snacks: Gum is almost $6…. Water $3.50…..warm energy drink $3.67…tiny trail mix 2.50. Not one good experience from this store.

I placed an online ammo order and then immediately realized I ordered the wrong caliber. Followed process to cancel within 30min and got response “can’t cancel already in queue for shipping”. And when it arrives they have a no return policy on ammo. Stay away from their online, often the only choice, purchase of ammo. Will never deal with again.

Not very customer oriented at all. They are another company that likes to hide behind inadequate technology and then provide little other options. I'm trying to order an ankle brace tonight for my 98 year old Mom's ankle and healing, but they refuse to put any sizing information about the product on their website, and no one to help at 9:15pm. Then, the chat blocks you for using words that complain about the service, and the ridiculous looping because AI cannot understand for much at all, very limited vocabulary, Alexa 1 like. I got an automated block for using this word - Pathetic. Very pathetic company. They must be woke, and they are going to go broke. I'm not shopping there again!

A place an order online for in-store pick up when I place the order I was given a date that the order would be available for pick up. The date arrived that the item was supposed to be in store and no one reached out finally at the end of the day. I reached out to both the store and to customer service only to find out that they had no idea where my item was nor could they tell me when it would arrive. I can’t begin to tell you how frustrating it is to spend multiple hundreds of dollars on an item that they cannot deliver nor can they tell you when it’s going to show up it has been a really frustrating experience all around and I will not be shopping at academy ever again

My order was a week past the delivery date, but it still came in completely undamaged and it was well packed. I ordered a game call, and it works great! Tysm for reading my review!

Never again will I step foot into your store. As a military personnel, you won't let even look at a pistol without Florida ID. Absolutely comical the jokes you have working behind that counter. I promise, you have lost a LOT of business now as word of mouth on base spreads like wild fire.

The previous reviews speak for themselves. I applied for a credit card to get a 15$ off coupon. Didnt realize it has to he used same day. CS at our two local stores is horrendous. CS by phone is even worse..... Academy will fall off the map in the next few years.

SE Jacksonville firearm department discriminated against me and denied my gun permit.

deleted review since the Academy failed to respond

The wait for checking out in Portland TX is ridiculous on the amount of time. They only have one or two checkers and the line is slow.

2 items marked as sales items.
1st one stated "original price $39.99 on sale for $24.97. Price on original tag shows $29.99.
2nd items had price sticker over original tag showing on sale for $39.99
Under sticker on original tag shows $29.99. The store had racks of these items marked this way. Would post the pics if that was an option here.

went to store in Johnson city Tn. like I have done for years and have bought loads of merchandise including guns and ammo, was at the gun counter when the woman at the counter asked if there was anything she could get me, I told her no I was just browsing, after a few seconds and with other customers she says sarcasticly that I need to change my hat from Gulf of Mexico to Gulf of America, I really wanted to go off on her but not wanting to cause a scene just said not hardly and NEVER, I will never set foot in another academy store the rest of my life and as I stated before I have spent a lot of money over the years all because of a maga employee who couldn't keep her mouth shut

I went in during the morning when there were not too many other customers. I got some items and went to the checkout. There was only one checker available, and he was busy with some customers who had some sort of problem paying which was taking some time. During my wait, I counted 7 other employees at the front near the registers, some doing work, some just standing around and chatting. Several of them made eye contact with me as I waited. None of them had any concern that I was waiting for a period of time. Nobody called for help at the registers, nobody came over and opened up a register, nothing. After more than 5 minutes I got to the register and asked for the manager to be called up. Once this went up over the loudspeaker most of the employees up front managed to move to somewhere else.

When the manager “A” arrived, I told him “I waited more than 5 minutes and during that time I counted 7 employees standing around doing nothing.” “Just a suggestion that they be cross trained to support at the registers.” I noticed he looked away when I was talking and didn’t want to hear anything. He replied “See her right there, she’s working. All of the employees have something to do and are working.” I just wanted to give some feedback, have it heard and leave. Beyond that I didn’t really care too much. But then he proceeds to say, “See you next time” to which I replied, “No you won’t.”
A customer-facing manager should be able to take feedback whether he likes to hear it or not. He should listen and be friendly with customers. He should consider feedback that comes directly from his customers as information that could be used for possible improvements. He should never tell a customer “See you next time” meaning “this conversation is over”.

I hope someone finds this feedback useful.

Several complaints about the experience include excessive notifications on the delivery process. It is not necessary to notify that order is being prepared, shipped, and delivered. This is multiplied by however many shipments my single order is turned into, 3 in my case. We had to return one item that required 2 factor authentication for a return where everywhere else an order number and receipt would be sufficient. The items are of good quality based on the items brand so I was happy with the. Items I ordered but not the process.

Went into a new one and prices were inflated and selection was poor

I shopped last night at the Academy store in Wichita Falls tx. They were having a 25%-50% off “SALE.” Turns out it wasn’t a sale.

It was a markup called a sale. When I removed the sale price tickets the items were marked $2-$3 higher than the original price of the items.

When you shop the sale price check what’s under the sale price they are showing. They made about $90 off of me.

Do not buy from Academy Sports. I ordered an Air Hockey table on Black Friday and was told it would be ready for pick-up on Friday 12/5. I drove 40 minutes to go and pick it up. After I arrived, I was told that the truck did not come in and it would be Monday. Okay whatever! Then on Saturday 12/6, I received notification they canceled my order because it was out of stock. I checked their website and you can still order the same air hockey table for the same price! Is this a scam? Or Is your inventory tracking system unable to provide real-time updates? Either way this experience has wasted my time and left me scrambling to find another air hockey table before Christmas. Due to this experience, I find your service quality to be unacceptable and I will be taking my business elsewhere.

Ordered item online, it was not what I expected. Tried to return it, had all original packaging, order number and receipt. Was shuffled to 3 different people, called corporate and 40 minutes later I walked out with my refund. If u buy something here make double sure it’s what u want because returning items here is a nightmare

I like shopping within their local store. Most of the time they have want I am wanting from them in stock.