Academy Sports + Outdoors Reviews 

I was looking for Winchester Supreme Elite PDX1 12 Gauge Shotshells, a home defense ammo. It's not cheap and it isn't readily available in my area. I took a chance I could find it in Oklahoma City and I set up a one hour pick up. Low and behold there was one box in stock, I paid online and set out to drive the best part of an hour away. And contrary to most of the reviews here, My order was ready pretty much when I got there ahead of schedule. In and out and happy. Can't complain.

What i have a problem is discounted item. There is a Columbia Jacket on sale for 40% , price on the tag was $65 it was tagged over the price on the tag showed $46. The store manager would not let me buy it at $46 with a 40% discount. It is unfair to mark up the price and give a discount. I have a picture off the tag. If you need it

purchased a traeger woodridge smoker online 11-10-25. Said it would arrive in Rock Hill SC 11-14. I get a tex @7:24 am it is Beining assembled I pic it up sat morning 11-15. In the mean time They put another hold on my card for the 1100- on 11-12 and 11-13. Mon the 17th they do it again. I called customer service on 11-18, and they said ever 7 days they put a hold on the card until its picked up. I said I picked it up on the 5th day her response the charges will fall off I said when she said 3 to 5 days. I will never by anything from them again absolutely absurd.

ACADEMY SPORTS + OUTDOOR D'IBERVILLE, MISSISSIPPI IS THE WORST, MOST RACIST, DISCRIMINATING, GO OUT OF THE WAY TO PROVE THE CUSTOMER IS WRONG! GOOGLE

Academy Sports + OUTDOORS YELP REVIEWS FOR FULL DESCRIPTION+PICTURES=

ACADEMY SPORTS + OUTDOORS COMPANY EXPECTATIONS!!

Gun purchase in Yulee Fla store.
Having now seen the settlement of a gun related lawsuit,I better understand the odd behavior of staff in Hunting section. They don’t seem interested in the customer. Their only interest seems to be that paperwork is in order.I had to visit store, mostly to stand around redoing the same thing ,3 times in 11days to complete purchase.Staff actually complicated what should have been a straightforward transaction

Poor Customer Service - Will Not even Answer The Phone
I wanted to make a purchase from the Gadsden Alabama Academy Store yesterday. I wanted to see the item I was purchasing prior to the purchase and not just the pictures and description online. Before driving the 1/2 hour to the store, I called the Gadsden Store (256-439-6260) six times to see if the item I wanted was in stock. Despite all my efforts, I could only reach the automated answer line and was stuck holding on it. I was never able to contact a live associate at the Gadsden Store.

Thinking the store may be closed, I called the Academy Customer Service Number (888-922-2336) two times. I was again stuck with an automated answer line and left holding.

I then called the Trussville Alabama Store (205-661-5500). Wow, a real human answered the phone. I was informed that the Gadsden Store was open. I asked to leave my contact information and for the District Manager to return my call. I was put on hold and another associate came on the line. They stated they had attempted to call both the Gadsden Store and the District Manager and were unable to contact them.

This entire episode is a terrible reflection on Academy Sports + Outdoors and their customer service. If I am not valued as a customer, I will be taking my business elsewhere.

A week ago I purchased an older jon boat. It needed a few new parts like a bildge pump and a Aearator pump. I purchased both at a store in Clarksville Tn while looking they also had a bildge pump kit that was 14.99. I went home to install all the parts. Ended up I didn’t need the bildge pump kit and never opened it. I tried to return it last night at the store and because I didn’t keep the receipt they only wanted to give me 8.06 in return even though I was going to purchase 30.00 in fishing baits. I will never purchase from academy again even if I have to pay double

Ordered 2 items. Returned them both in same package by FedEx. Academy refunded 1 item refused to refund 2nd item, claiming they didn’t receive it. Whoever opened the box could not have helped but notice 2 items. They cheated me, then lied.

Today I was denied my constitutional right to purchase a firearm and my degree is in criminal justice with a minor in forensic science. I PASSED the background check as Academy Sports is a federally licensed firearms dealer.[FFL]. After waiting for over 30 minutes I was informed there is a "PROCESS" and I will be contacted. The background check was through the National Instant Criminal Background Check System and was NOT told that I DID NOT PASS. I am a combat veteran and this is an ABOMINATION AND CRIME NO VETERAN SHOULD EVER BE SUBJECTED TO REGARDLESS OF COLOR. I have the right according to the 2nd Amendment to the United States Constitution which was ratified on December 15,1791. My Italian family members have filed a complaint with both the Attorney General and the District Attorney in contemplating legal action. The local news networks have been informed as well. To put my life on the line for this country ONLY to be denied my constitutional right UNDER FEDERAL LAW IS A CRIME AND A SHAME NO VETERAN SHOULD EVER BE SUBJECTED TO. THIS IS TRULY A DISRESPECTFUL DESPICABLE EXPERIENCE FOR ANY VETERAN REGARDLESS OF COLOR AND GENDER. Once again I have to ask one of my JEWISH friends to make a purchase that I HAVE BEEN DENIED TO. I BLED THE GROUND IN A FOREIGN LAND. If the manager is willing to address this matter I will do so without legal representation present. Despite how I look I grew up on Zeppelin the Stones and Bon Jovi and Bruce. Went down to see the Academy Sports man...

Magellan rain breaker jacket zipper fell apart almost immediately. A zipper broke after my first 10-hour flight, and another within two weeks of light use (less than 24 hrs of total wear time). Even worse, Academy refused to refund or exchange it unless I drove 3.5 hours back to the original store. They would not accept a mailed return or offer a reasonable solution. Very poor product quality and disappointing customer service

I bought some shirts there for the Virginia Tax Holiday and I was taxed. I asked about it and they said you shouldn't have been taxed. However... there is nothing we can do about it. Sorry and that was it. Very Upset..they didn't fix. I have my receipt and will be bringing it to the Virginia Department of Taxation for review. Wonder how many others this happened to! What Lack of Service!

What a waste of time trying to order on-line. Placed 4 orders for a pair of Asics that were in stock, and all four times it canceled because a fraud flag went up. I contacted my credit card company, and they assured me it wasn't them flagging. I make 3-4 daily purchases on my CC, and it never gets held up. I chatted with customer service 3 times, and they said the system is "automatic", and they have no control over whether an order gets flagged. The last CS I chatted with said she'd watch the order to make sure it goes through. I received a confirmation that it would go through (yay!0, only to get a note the next day saying the order was canceled once again (boo). I get the fraud concern, but when credit customers who make 100+ transactions a month like me get flagged, you know the system is way too sensitive. What a lousy experience.

Placed an online order and its never arrived. I’ve been given three different delivery dates, but nothing has come. I requested a refund, and they say I must wait until after the latest delivery date passes/ and return product for refund. I’m tired of waiting for an order that’s obviously been a- lost in transit, or b- never shipped. I just want my money back and they are refusing. Won’t shop there again!

Academy customer service suck ever time call about my account. The customer service person ask my information i give the my information but seem ever time I give my information i got to repeat myself they keep asking same thing again. And I give them my information. Make it make sense Academy company you train your worker also ever time call i get somebody who can't speak English clear

About a pair of casual pants from the company and they was running a special by getting a credit card and you get $30 knocked off the price that was all fine and good until the bill came in and I didn't get a bill for 2 months and I have been called three times by their Bank and you try to explain to them the address is wrong and finally I had to spell it out my name and billing address that the company was mailing my statements to Arizona and Alaska and I asked what's so hard about the letters a r k a n s a s, they want to blame me for being two months behind and on top of that the credit card percentage rate is ridiculous over 35% and I try to get it straightened out with their customer service twice it was screwed up twice when I finally got the statement $70.00should have been my balance ,but their interest and late fees it's108.00 .sports academies product s are good their online customer service and their credit card it sucks

Janice was AWESOME 👌 very patient with me as I was trying to use virtual pay.. She's the best

If you had 0 that would be my scale of customer satisfaction, I ordered a firearm, was notified on 05/02/25 I could not purchase firearm, I having to make payments monthly on an item that has never left their store.I talk with associate he told me it would not appear on my statement because they still have the firearm that was not true,I have opened a dispute but I have to continue making monthly payments until they realize item is still in their store ,they sent me an email on May 02 stating my order canceled but I'm confused because they are still requesting payment for $449.99 I call their customer service which was no help she stated until dispute is resolved I will be charged late fees if monthly payment isn't made by due date. How is it you don't know item still in your store,why would you even apply this to credit card knowing it was never picked up .They continue to send me emails and text stating item never picked up.Why I was denied I have no idea I've sent fingerprints to FBI requesting why I was denied they stated get in touch with King County which I have paid $12.50 on their request, still don't know but that really has nothing to do with Academy charging me for something I don't have.

I placed an order for over $150 worth of Carhartt merchandise during a recent sale and the whole order was cancelled as "they couldn't fulfill the order".

This was clearly a facade to receive thousands of customers email addresses and phone numbers so they can spam people with useless marketing material.

I should have read the TrustPilot reviews before placing as many people have had the same issue.

I bought my granddaughter some tennis shoes for volleyball and paid full price with a small discount it I used my academy credit card. My granddaughter couldn't fit them and needed a different size so they took my receipt to exchange them with the same shoe, same price and since I wasn't with them with my credit card they charged him the full amount. Gouging customers. NOT COOL! Makes me want to close my account!

I ordered a raincoat from Academy sports. The website said, order $15 dollars more and you will get free shipping, so I ordered a $19 shirt also to get the free shipping. They shipped the shirt but made no mention of the raincoat. Shirt is on its way, and I receive an email 5 days later saying they cancelled my raincoat order. I called, explained that I just ordered the shirt for the free shipping, it was just the raincoat that I really needed to no avail. I asked for a replacement raincoat instead maybe in another color, explaining that the coat was what I really needed but they wouldn't do it. Now I have to wait to get the shirt, return it and trust them to release my money I have already paid them when I could not trust them to send me the stuff I had already paid for.