Acas Reviews 

790
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the webinars and training sessions well-organized, informative, and practical, with presenters delivering clear, concise information. People also appreciate the user-friendly website and accessible resources, contributing to a smooth overall experience. However, some people were dissatisfied with customer service, citing unhelpful advisors or unclear guidance. A few customers also encountered technical problems with the website, like broken links or missing 'save progress' functions. Some reviewers also mentioned concerns about presenter delivery, including strong accents or a perceived lack of authenticity.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the content professional, well-organized,... See more

Website

Clients share positive opinions on the website, particularly praising the wide range of free and easily... See more

Staff

People report ambiguous experiences with staff, with some customers praising the responsiveness,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great advice, training,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I have been watching the free webinars from ACAS recently, and they are very informative. They serve a good purpose. Attendees can then choose to attend full (paid) training, after gaining an insight... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

790 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(790)

214 reviews in the last 12 months

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Rated 4 out of 5 stars

Webinar: Introduction to the investigation process

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that advisors promptly answered questions from participants during the event. The only suggestions are that moderators could speak a bit slower, and the Q&As could be shared after the event as it's a bit challenging to follow the speakers and go through the questions at the same time :) All in all it was a great and educational experience and I look forward to upcoming events. Thank you ACAS!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

it was such a nice experience on the…

it was such a nice experience on the last free webinar last week and yesterday. I have learnt a lot on this matters, specially if we are law students and worker, where your employment rights are diminished by employer' interest business, so here, there is a powerful tool to defend your rights as a worker. Thanks ACAS for letting people to be involved in this project 🙏

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Appeals in wirk

Spoke with a lady yesterday. She was very good. Listened, explained everything fully. Able to advise on all aspects of my call.
Thank you

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Review on Managing Disciplinary Process Webinar

It was a pleasant experience for me. The presenter was clear, concise and provided a great insight into the topic. Delegates were were kept engaged with periodic questions to keep us involved and most of the questions in the chat box were all effectively answered. I would greatly recommend. Thank you

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Managing a fair disciplinary procedure

The disciplinary procedure webinar was highly informative and well-structured. It provided a clear overview of the steps involved in managing disciplinary issues, with useful examples that linked theory to real workplace scenarios. The explanations of both employee rights and employer responsibilities were balanced and easy to follow. I especially appreciated the emphasis on fairness, transparency, and documentation throughout the process. The session has increased my confidence in understanding how disciplinary procedures should be applied in practice.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Informative and well presented

The session was well organised and presented, and was concise and covered all areas of the topic with sufficient detail to allow participants to leave with a good level of knowledge on the subject.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Webinar

I attended the ACAS live webinar for managing fair disciplinary procedures. The session was well paced, full of examples and easy to follow. The information was clear and informative. The leads were knowledgeable and we had live chat with our questions being answered at the same time, which was a great addition.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

An Insightful Experience!

Content and delivery was great. Links, templates and the slides were provided. Answered all the questions which were useful to better understand the topic.

September 3, 2025
Unprompted review

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