Acas Reviews 

775
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight an excellent user experience, praising well-organized, informative, and practical webinars and training sessions. They appreciate clear, concise information, knowledgeable presenters, and accessible resources. The website is easy to navigate, supported by timely and helpful pre-event communications. However, some customers noted dissatisfaction with advice, describing it as unhelpful, unclear, or employer-biased. Others felt the website had technical issues, like missing "save progress" functionality or broken links. Some reviewers also mentioned presenter clarity issues or strong accents impacting the learning experience.

What people talk about most

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as excellent,... See more

Website

Reviewers mention positive feedback about the website, particularly praising the free webinars as brilliant,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the helpfulness,... See more

Service

Users describe ambiguous interactions with service, with some reviewers finding it to be an extremely helpful... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(775)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Broken website and impossible to notify for Early Conciliation

Absolutely frustrated with the Acas website. I am trying to submit a notification for Early Conciliation before a strict legal deadline (statutory limit), but the site is a complete shambles. Every time I try to access the application form, it loops back to the homepage or 'Contact Us' page.

For an organisation that is supposed to help resolve disputes, having a broken system that prevents workers from hitting their 3-month deadline is unacceptable. You are literally making people lose their right to a Tribunal because of poor IT. Fix your link and your servers.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Neurodiversity in the Workplace Webinar

This was one of the best webinars I have been on in a long time. The speakers were interesting, informative and relatable. I got lots of useful tips and information to take away to assist me in my aim to improve the working environment for all colleagues. Thank you.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

ACAS Webinar - Reasonable Adjustments: How to Get Them Right

I recently attended the ACAS webinar - Reasonable Adjustments: How to Get Them Right. This was an hour long webinar. The content was perfect; with a combination of informative slides and case studies. The presenters were very efficient and everything ran very smoothly and professionally. I look forward to attending my next ACAS webinar soon.

January 27, 2026
Unprompted review
Rated 3 out of 5 stars

Ok, just bit more basic than anticipated

Whilst the course sounded interesting and like it would be helpful in the workplace, it was too basic.
It always feels really awkward when its explained how a webinar works, how to download handouts, and use online platform, as businesses use these platforms every day.

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

really informative session

really informative session, excellent overview with real examples and take home messages. This was my first acas webinar I will be recommending them and also coming back for more myself.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exellent delivery and valid information

Exellent delivery and valid information
I have previously attended a similar training for people with disabilities however this is more personalised to staffing or employee which i found very informative and supportive to our staff and organisation as a whole

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

Very well presented information…

Very well presented information provided by ACAS on a webinar for Reasonable Adjustments: How to get them right. Very much aimed towards the employers and would be nice to have something similar for employees to attend, Im not sure if this is already available or not.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Informative

Informative, easy to follow and interactive session on reasonable adjustments. Very helpful content

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Unhelpful helpline, and unadvisory advisors!

When calling the helpline on 0300 123 1100, they wait 10 minutes before the automated response says that any enquiries regarding Early Conciliation/Employment Tribunals won't be heard, and people should hang up. A dreadful, unclear statement which sums up the fundamentally unhelpful experience. The first time I called, the advisor said he coudln't provide any advice. Imagine that. Very absurd. Clearly just a competency exercise for DBT. You might as well just contact your union or get a private solicitor, unless you have time to waste.

January 26, 2026
Unprompted review

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