Acas Reviews 

789
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the webinars and training sessions well-organized, informative, and practical, offering clear, concise content. The engaging presentation style, knowledgeable staff, and accessible resources like slides and links were highly appreciated. The website was generally easy to navigate, contributing to a smooth user experience and straightforward access to information. However, some people mentioned dissatisfaction with the advice line, reporting unhelpful advisors or unclear answers. A few reviewers also suggested that Q&A sections be made available for download after events for easier reference.

What people talk about most

User experience

People report positive experiences with user experience, finding the content professional, well-organized,... See more

Website

Reviewers mention positive feedback about the website, particularly praising the wide range of free and... See more

Staff

Users describe ambiguous interactions with staff, with some reviewers praising staff as responsive,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the great... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

789 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(789)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

ACAS Webinar - Reasonable Adjustments: How to Get Them Right

I recently attended the ACAS webinar - Reasonable Adjustments: How to Get Them Right. This was an hour long webinar. The content was perfect; with a combination of informative slides and case studies. The presenters were very efficient and everything ran very smoothly and professionally. I look forward to attending my next ACAS webinar soon.

January 27, 2026
Unprompted review
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Rated 3 out of 5 stars

Ok, just bit more basic than anticipated

Whilst the course sounded interesting and like it would be helpful in the workplace, it was too basic.
It always feels really awkward when its explained how a webinar works, how to download handouts, and use online platform, as businesses use these platforms every day.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

really informative session

really informative session, excellent overview with real examples and take home messages. This was my first acas webinar I will be recommending them and also coming back for more myself.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exellent delivery and valid information

Exellent delivery and valid information
I have previously attended a similar training for people with disabilities however this is more personalised to staffing or employee which i found very informative and supportive to our staff and organisation as a whole

January 27, 2026
Unprompted review
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Rated 4 out of 5 stars

Very well presented information…

Very well presented information provided by ACAS on a webinar for Reasonable Adjustments: How to get them right. Very much aimed towards the employers and would be nice to have something similar for employees to attend, Im not sure if this is already available or not.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Informative

Informative, easy to follow and interactive session on reasonable adjustments. Very helpful content

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Unhelpful helpline, and unadvisory advisors!

When calling the helpline on 0300 123 1100, they wait 10 minutes before the automated response says that any enquiries regarding Early Conciliation/Employment Tribunals won't be heard, and people should hang up. A dreadful, unclear statement which sums up the fundamentally unhelpful experience. The first time I called, the advisor said he coudln't provide any advice. Imagine that. Very absurd. Clearly just a competency exercise for DBT. You might as well just contact your union or get a private solicitor, unless you have time to waste.

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

ACAS webinar training

ACAS provided a well-structured and informative introduction to managing sickness related absence. This was the perfect primer for someone in a new managerial position, with plenty of guidance on where to look for further training and support. Highly recommended.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

A useless experience

I called ACAS today about some advice on problems that I've been having on and off since 2023. I'll admit that I don't know the full ins and outs of what ACAS does, but I basically got a lot of I don't know and you need to speak to a solicitor. They have advice on their website, yet they can't discuss it over the phone. For example, for a disciplinary hearing, their website advises to contact my employer to request evidence before the hearing. I mentioned to them that there needs to be reform and ACAS should be offering advice right across the board. I can only say that it's been a useless experience, but I should've known better because I called them around 8 years ago and it was the same back then. I won't be calling them again.

January 2, 2026
Unprompted review
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Rated 2 out of 5 stars

I am afraid I cannot recommend this course to anyone

The accent of the instructor was very strong and they were leaning forward so it was not possible to read the lips as well. The instructor did not let us know that they are changing the topic, this happened many times. Same slide was on the screen but I noticed that they are talking about completely different topics. I prefer to have clear guidelines written on the slide so I can relate what they are talking to those. talking on a topic for 40 min is not a good way of teaching while we do not know the context. Case studies done in the groups were helpful. However, I could not draw a conclusion about what to do about each of those cases.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very concise & helpful

Very concise & helpful

I have attended a number of ACAS webinars & training sessions recently and they have all been really useful. The presenters are clear & easy to follow and the slides are easy to convert into written notes for my future reference.

Thank you

December 11, 2025
Unprompted review

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