Access Solutions Stairlifts & Mobility Reviews 100

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We recently had a stair lifted fitted by this company. We would wholeheartedly recommend them. The rental model we received was a recent model and works faultlessly. The install was quick and easy wit... See more

Rated 5 out of 5 stars

Great stairlift fitted to my father's home, excellent service, quick, professional and very friendly. Fitters were first class.

Rated 5 out of 5 stars

Absolutely first rate service. Following my father’s stroke, we were anxious to move forward quickly on installing a stairlift. I called and spoke to Amber and was pleasantly surprised at the rental c... See more

Company replied

Rated 5 out of 5 stars

Installation of new stairlift completed within 1-2days👍.had a severe fall which left me with broken bones+ badly bruised ribs etc, Rang the company and within 1-2 days they removed the old stairlift... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Information provided by various external sources

At Access Solutions we appreciate that buying a stairlift is not always the best solution for everyone. We can offer a flexible rental solution as an alternative to buying for most straight stairlifts. This flexible service helps us to meet the needs of many of our clients. All of our rental lifts have been purchased from new by ourselves and are fully maintained and serviced before each fitting. We can therefore offer both peace of mind that the stairlift we are fitting is in good working order and also give the reassurance of breakdown cover free of charge with all our rentals. All new lifts purchased from us also come with a free 24 month warranty. Please call for a free no obligation quotation. Our team of experienced stairlift engineers are all fully qualified time served electricians which allows us to provide a full installation solution without the need for other trades.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Great service start to finish

Very courteous and knowledgable staff when I made my initial enquiries about renting a stairlift and from placing the order to fitting it was an extremely timely response. 3 working days from ordering to fitting.
The fitters were also really efficient and very caring and compassionate to my Mother - in - Law. She is absolutely delighted with the final job.
Would definitely recommend.

January 19, 2022
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

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Rated 5 out of 5 stars

quality service

Stephen your engineer called first to do a repair on my old stairlift after a few repairs carried out by other companies.After discussing a few options which were available to myself I decided to replace my stairlift with a rental model the service provided by your company was exceptional from start to finish. The stairlift was fitted on the day requested, very straightforward, engineers were very polite explained everything well cleaned up after fitting. I would recommend your company to anyone needing a stairlift thanks once again for a great job

December 9, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive review, we are glad to hear that you are happy with the service we provide.

Rated 5 out of 5 stars

Excellent service from Access Solutions…

Excellent service from Access Solutions for my Mums stairlift. The engineer Steve was so helpful discussing different options. We went with Steve’s recommendation of renting a straight stairlift which is perfect for Mums needs.
Fast, efficient reliable and friendly service. Highly recommend

October 15, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive review

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Had old lift removed and new one installed within a couple of hours. The guys that came were extremely friendly and knowledgeable.
Overall, an excellent company that I would highly recommend.

August 20, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish getting my Mother’s stairlift fitted. Very friendly and helpful fitter. Excellent work. Would definitely recommend this company.

August 19, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive feedback

Rated 5 out of 5 stars

Rang to see how soon we could get a…

Rang to see how soon we could get a stairlift fitted as we were trying to get a family member home from hospital, rang Friday, they came and measured up on the Saturday and fitted it on the Monday! Fantastic from start to finish. Very professional and greatly appreciated by us. Well done!!

August 18, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the positive review

Rated 5 out of 5 stars

Great service

Great service from the engineer Steve who fitted my father's stairlift. Good, honest advice and a thoroughly professional job without any hard sell. Steve explained everything in clear terms and his workmanship was neat, tidy and without mess.
Cost was half the price of another competitor ( who were very much *hard sell' ).
I highly recommend Acces Solutions.

August 4, 2021
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Thanks for the feedback

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Rated 5 out of 5 stars

Wonderful service!

Such wonderful service from Access Solutions. The installation engineer was efficient, courteous and knowledgable. He put himself out to get our stairlift installed quickly, which enabled us to get Dad home from rehab care. Dad is loving the stairlift, it has honestly changed his life. I wouldn't hesitate to recommend this company!

July 8, 2021
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Happy Customer

Made enquiry one day and stairlift was fitted the next. Pleased with engineer Steve, he was polite, helpful and explained how to use the lift, and only took a couple of hours to install. Would recommend this company.

July 6, 2021
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Reassuringly satisfied

From initially contacting Access Solutions Stairlifts and mobility, to the installation of the Stairlift.
I felt reassured and confident I had made the right choice , in the friendly, knowledgeable and professional installers Steve and Gary .
Also reassuring to know you are dealing with a local company .

January 12, 2021
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Excellent service

Excellent service. Contacted Access Solutions to arrange for a lift to be fitted in my mother's house. Discussed the requirements one day and the lift was fitted the next!
The fitting team were friendly and efficient, cleaning everything down before leaving.
Had the option of buying the lift or renting on a yearly basis. Opted for the latter which also included servicing and maintenance.
Very pleased with the whole experience.
Would definitely recommend.

December 6, 2020
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

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Rated 5 out of 5 stars

Bespoke stairlift? No problem!

Fantastic service from all the team!
My father needed a stairlift due to mobility issues following a stroke and we really thought we were asking the impossible as the staircase has two 90 degree bends. Both the engineer and the designer came out same day and came up with drawings and a solution!
The stairlift was specially made for the house in one piece within two weeks, and fitted in a day and a half.
This is life changing.
Everyone we had contact with could not be more helpful, and the workmanship is fantastic. What an amazing team.
I would recommend the company to anyone, if you need a stairlift look no further, you won’t be disappointed!

December 3, 2020
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Lifesaver

From contacting to having the stairlift installed and working by noon the next day, this has been a lifesaving experience for me. The engineer was pleasant, efficient and this company deserves 5 stars for excellence.
A knee injury meant I could only go up and down the stairs in my house on my backside. Every time I was struck by the thought that in a minute from now I could have a fatal fall. With the stairlift, this does not occur and is truly my lifesaver.

October 14, 2020
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

First contact on the phone was friendly…

First contact on the phone was friendly and helpful. Fitters went out of their way to make sure the stairlift was fitted as soon as they could as my wife was very anxious about waiting. Fully recommend this company to anyone.

August 26, 2020
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Reply from Access Solutions Stairlifts & Mobility

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Rated 5 out of 5 stars

prompt and very efficient service from from this company…

prompt and very efficient service from first 'phone call to installation
engineer [Steven] was covid 19 aware, clean & tidy in his work and appearance. He was also very informative & knowledgeable about the product.

July 15, 2020
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

5 star service from start to finish

It was unbelievable how fast and efficient the response and installation of my mother's stairlift was. Within 6hrs from my initial phone call enquiry the stairlift had been installed. Steven who fitted the stairlift explained everything fully, the chair was sanitized and the house left clean and tidy. All staff were very polite and very professional and answered all my questions and are an asset to the company.
I wouldn't hesitate to recommend this company.

June 25, 2020
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. From phoning to getting stairlift fitted all within 4 hours. Was very impressed with their service and all the staff I dealt with, they were all very helpful and answered all questions needed. Thank you could not have asked for more help after my mam had broken her ankle and needed stairlift to get up and downstairs. Thought she was going to have to struggle over the weekend but was fitted no problem late on a Friday afternoon.

June 18, 2020
Unprompted review
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Reply from Access Solutions Stairlifts & Mobility

Thanks for the feedback

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