Tom Dean - a SUPERSTAR! This week someone smashed my car while parked in the work's car park. I immediately called the Accident Claim Helpline and Tom answered. His customer service over the past... See more
Company replied
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Review summary
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I was recently in an accident with my family and contacted the accident help line and I spoke to Tom and im so glad I did. Tom was extremely thorough from start to finish and explained the whole pro... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
606 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Very quick to respond and deal with my claim as quickly as possible. Very helpful and knowledgeable. I am very please I went with them for my claim
February 16, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Kate, we really appreciate the feedback.
Accident Claim Helpline Team.
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I am so pleased with the support I…
I am so pleased with the support I received after my accident. I reported it the night before, and by the next day I was given a car to use, which meant I didn’t struggle to get to work, do my shopping, . The customer care was excellent — they listened to me carefully and answered all my questions. That is why I happily gave them 5 stars.
February 17, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Christiana for your brilliant five star review which has been shared with the whole team. We really appreciate it.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Miriam for your great five star review.
Accident Claim Helpline Team
Fantastic service
Fantastic service, fast and professional, just report the problem and they will do everything for you what you need, excellent service, replacement car in the blink of an eye, I am very grateful and satisfied, thank you very much, great, great job
January 31, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Michal for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Great exceptional service
I got to ACHL purely by accident when I was calling my own insurance group.
They immediately kept me at ease, and arranged a hire car for me so I could drive back from Manchester to London.
The coordination was just fantastic.
Even when I switched the case to my own insurance group, they were nice and understanding about it and collected their hired car without a fuss asap.
I will highly recommend their services should you need them.
February 14, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to share your great five star review Kwabena.
Accident Claim Helpline Team
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The delivery driver Michael was…
The delivery driver Michael was informative and friendly.
An asset to the company.
February 7, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much on Michael's behalf for your great five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you Andrea for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Amazing customer service
Made me feel at ease when your not feeling at your best after after an accident.. I called several times and whoever answered the call went above and behind to make me feel confident that everything would be sorted and kept me up to speed with what was going to happen next ..
January 29, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Mrs Mason for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Lijalem for your great five star review.
Accident Claim Helpline Team
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Keeping in touch
February 1, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for your feedback Sue, we really appreciate it.
Accident Claim Helpline Team.
Very good cotomer services and kind.
February 5, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Ubah for taking the time to share your great five star review.
Accident Claim Helpline Team
Fantastic service
Fantastic service, helped me at a horrible time. My hire car was bought to me within a few daysof the accident.
January 30, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Kayleigh for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Fantastic
Best company that I have ever used in 35 year driving gold ⭐ through the process
Girls on phone fabulous with customers care. Tops anyone I've dealt with in he past.
January 15, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Karen for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
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Dealing at present with this company
Dealing at present with this company. They are very good fast efficient, patient and courteous.
January 26, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Elaine, we really appreciate it.
Accident Claim Helpline Team.
The customer service was brilliant
The customer service was brilliant. Made a stressful experience not bad.Thank you
January 24, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Peter for your brilliant five star review. The whole team really appreciate it.
Accident Claim Helpline Team
No continuity between company's involved.
Too many phone calls & texts form different people and company's. Far from an easy experience.
Hire vehicle didn't arrive when stated.
Had to share photos of the damage to 3 different people/company's and every text/email asked for more information.
January 26, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your comments. There are various different teams working for you to progress your claim and this can sometimes mean that you need to speak to different people and companies.
We are sorry that the hire vehicle didn't arrive when stated and are working with our hire supplier to understand what has happened.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much for your excellent five star review.
Accident Claim Helpline Team
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Speaking to kind and understanding staff
January 19, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Alison for taking the time to leave your great five star review.
Accident Claim Helpline Team
Excellent service rendered
Excellent service rendered, fast action, good communication with customers, reliable and dependable.
January 17, 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Oyewoga for your excellent five star review.
Accident Claim Helpline Team
Fantastic.help .
December 4, 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Jennifer for your fantastic five star review.
Accident Claim Helpline Team
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