Accord Legal Services Reviews 

299
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service professional, with individuals reporting that the staff is knowledgeable, friendly, and very helpful throughout the entire process. People highly value how clearly everything was explained, making complex matters easy to understand without feeling pressured to choose a specific option. However, some people mentioned dissatisfaction with the service, noting instances where written correspondence lacked a positive tone, and others experienced significant delays or a complete lack of communication after initial contact. A small group of consumers also brought up issues regarding the quality of the final documents, citing mistakes in drafts that were not caught prior to handover.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional during consultations. Reviewers... See more

Service

Customers consistently note positive experiences with service, describing the will writing process as smooth,... See more

Customer service

Users describe positive interactions with customer_service, noting that advisors are patient, knowledgeable,... See more

User experience

Reviewers express great satisfaction with their overall user experience, highlighting how daunting processes... See more

Customer communications

People report positive experiences with contact, highlighting friendly and approachable staff who are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

299 reviews

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No recent history of asking for reviews

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4.8

All reviews

(299)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. We spoke to them several times in July 2025 to arrange our wills,as of February 2026 we have received NOTHING. All we have received is many broken promises by Louise Noble.
AVOID !!!

February 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Free will writing service for emergency…

Free will writing service for emergency services promted us to call. After talking through the options we paid and got a trust which was much better for our protection. Sarah was fantastic and I would definitely recommend

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I arranged for this company to give me a call to discuss making a will, which was well over due. Carol Dooley contacted me and explained it all. I was very pleased the way it was all dealt with and decided to go ahead and finally have it all put in place.
Thank you to Accord legal services. Great service

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Exceptional conversation with Sarah Danbury. I was given options in detail which allowed me to pick and choose the best service/options to meet my current and future needs. Sarah was lovely to speak with and made a point of confirming that she would be my primary contact going forward. Overall an exceptional level of customer service.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Highly suspect

After a long and difficult process, we ended up with some Wills but had no confidence that they were in fact legally binding.

Several clauses that we insisted on were omitted because they were not covered by the Accord insurance which seemed extremely odd.

We have since paid for new wills with a local solicitor- what a waste of time and money.

I believe this to be a sham company.

February 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Sarah Danbury Was great

Sarah Danbury Was great whilst providing our will writing service. She was patient and kind and answered all questions without hesitation. Would highly recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury firstly advised me on my…

Sarah Danbury firstly advised me on my Will options and answered any questions I had, she was very helpful and professional all the way and went above and beyond for me! I 100% recommend her for any advise regarding policy's.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and gives you time to think about which option you would like to choose. Sarah is very friendly and helpful and I will be recommending her service to family and friends. Thank you for helping us complete our wills.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was absolutely wonderful…

Sarah Danbury was absolutely wonderful when helping me with my will. She was incredibly kind, patient, and compassionate throughout the entire process, which made what could have been a stressful experience feel calm and reassuring. She took the time to listen carefully, explained everything clearly, and made sure I felt comfortable and confident with every decision.

I genuinely felt supported and understood, and I can’t thank her enough for her care and professionalism. I would highly recommend Sarah to anyone looking for a friendly, compassionate, and trustworthy Will writing service.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Accord Legal Services when looking to discuss my Will. I was allocated Sarah Banbury from the team who went o. to undertake these discussions and advise me further.

Sarah was extremely helpful and very down to earth. I also felt comfortable talking with her about personal information.

I will definetly be keeping Sarah's details for any future advice and services. Thank you.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

From the moment Julie walked into my…

From the moment Julie walked into my home to do my will, I felt very comfortable and at ease. She is such a calm and professional lady! Doing a will is quite an emotional and in depth meeting - but I would 100% recommend Julie to do this. The questions she had to ask are quite in depth but I wasn’t phased by them as she presented and explained them to me in a way that I felt like I was completing a task I needed to do in life.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Julie helped us all the way through the…

Julie helped us all the way through the process that we did. She was absolutely fantastic. She answered all our questions within minutes of sending messages to her. I would highly recommend her. She did a brilliant job and we are very happy with her service

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

They talked me through what needed to…

They talked me through what needed to be sorted and made it very simple. Thank you. Got to say Sarah Danbury explained everything and pointed me to where to get what I needed to find out further from other professionals. Great simple service. Expected this to take weeks to go through. Thank you

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Sarah Danbury

Thank you to Sarah Danbury, for making the process quick, simple and straightforward. Explained everything clearly and helped us best understand the options. No hard sell. Very happy!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah was great guiding us through the whole estate planning process.
She answered all our questions and ensured we were well informed about the process.
Thank you Sarah ☺️

January 5, 2026
Unprompted review

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