Ace Grading Reviews 1,354

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and overall positive user experience. Many highlight the exceptional quality of the slabs and the unique artwork on the labels, which enhance the presentation of their graded items. People also appreciate the efficient turnaround times and the clear communication throughout the grading process, making submissions easy and reassuring. However, some customers were dissatisfied with the service, citing issues with delayed turnaround times, especially for expedited services, and a lack of communication regarding these delays. A few reviewers also mentioned receiving cards with new imperfections or experiencing discrepancies in grading results compared to their own assessment.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick turnaround times, excellent... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality and... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the ease and clarity of the... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast turnaround times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve graded with Ace twice - using two different levels of their service and both times I’ve recieved 10’s which has been wonderful to see. Only thing I’d have a bug bear about would be the DHL return... See more

Rated 5 out of 5 stars

The people at ace grading did an amazing job! I always love how the cards come back looking better than before! It’s always an easy process when submitting for grading. I won’t be using anyone else an... See more

Rated 5 out of 5 stars

Excellent service, got my cards back much faster than anticipated. Got some excellent grades as well which made my week! Postage back was safe and secure, brilliant communication, can’t wait to send a... See more

Rated 5 out of 5 stars

I use Ace for all of my Grading i wouldn't use any other company! The communication is top notch, the slab quality is unmatched and the Art work is out of this world. Very happy customer will continue... See more


Company details

  1. Trading Card Store

Written by the company

Ace Grading offers collectors modern, consistent and transparent card grading. Ace Grading believes at its core that trading card grading is evolving. While the authentication and grading process remains the most critical element of our service, we want to push the boundaries. We believe that every card graded should be treated as a prized possession, and each collector should feel proud to show it off. Therefore we've designed our custom plastic casing and labels to represent this. Our clear and rigid case provides the best protection for your card, but at the same time, it exemplifies the encased card to ensure that, as a whole, your card feels like a trophy piece.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Super easy and Great Service

Honestly just super easy and really nice finish to the cards, worth the money. Website is great, search the card code and it'll come up and then just select the label you want, got mine quicker than expected too. Great product and service.

February 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Abysmal

Abysmal, misleading advertising and shocking customer service !. Avoid ACE Grading.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

This company put PSA to shame

This company put PSA to shame with turn around time quality to detail when you get the ACE labels and overall presentation and ease of their web site they might even learn a thing or two 😁👍ACE

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Great service! Always feel assured that my products will make it back to me safely after grading!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cant fault this company at all

Cant fault this company at all, they've dealt with hardships recently, come out the other side and still been able to provide fantastic customer service. Ive submitted over 40 cards to ACE and will continue to do so, because its just so easy - you get instant updates on your submission progress and can follow it easily on the app, they make everything simple and clear. Kat and Sasha in customer services are great. I had a financial issue a while back and they allowed me to pay as and when I could without pestering me for updates. Very friendly and understanding staff. Just wish the rest of the world understood their high standards as they just don't reach the resale value of the big three, PSA, BGC and CGC (although.. i think ACE grade harsher and have better slabs too, especially with ACE labels), hopefully that will come in time however, as ACE deserve to be recognised as one of the best!

January 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Ace are truly on their A game!

I have now submitted 2 lots of cards for grading with Ace. I find their website submission platform very easy to use. They are UK based, so this suits me being in the UK myself. It means that there is no further risk of cards going missing by them having to be sent abroad. The return was within the estimated times and I was very happy with the grades that my cards received. The Ace Labels add that extra little touch to the slab and I know that the label creation team work tirelessly to create all of them. I will be submitting another set of cards very soon.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

USELESS COMPANY

Sent my cards to be graded on the 2nd January 2026. They have been stuck in research for nearly a month without them moving and now for some reason ACE GRADING have decided to change my estimated time now to 95 days like this is acceptable practice when people have already sent cards in and been promised a different timescale, this service is absolutely terrible.

They have no decent customer service skills to even provide people with an update. UTTER DISGRACE,

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Company too busy for its size

Unfortunately company too busy for its size now. Submitted 2 rounds of cards with estimated dates of 10 days and 20 days. The 10 days has now turned into 35 and 20 days into 40 days shouldn’t be able to double lead times. No compensation offered shame.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service at Ace grading

Great service at Ace grading. They have always maintained a high quality and I hope they continue to do so. For the price and convenience you can’t beat them. I really enjoy the ace labels, and it is amazing to have a UK grading company that is such high quality.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Great grading company BUT

Great grading company. However I submitted a card and the day I posted to them they changed the estimated time and added 5 more days! You should honour the submission when I made it.

March 15, 2026
Unprompted review
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