Excellent customer service from ACI UK Ltd who have helped in getting my financial situation in order and highly recommended. Thanks for the advice and support from the companies chap who helped me wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had it not been for Raheem being amazing on the phone and understanding this 5 stars would be zero. Previous dealings with the company have been shocking. After telling them numerous of times I don’t... See more
Company replied
If you get Deborah then your going to be speaking to the most loveliest, considerate, understanding person ever...!! Gives advice on Companies to touch base with to help with your situation. Absolut... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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This company refuse to accept that the debtor doesn't reside at the sent address
This company refuse to accept that the person that has a debt has not and does not live at the address they are writing and visiting. Despite numerous attempts at calling and explaining, dealing with rude objectionable agents that refuse to accept the situation. That this person DOES NOT LIVE at the address. THEY even state that it is up to person living there to determine where the debtor is! Outrageous and shocking behaviour. I have owned the property for 21 years and noone of the debtors name has ever resided there. It is a family home being harassed by an objectionable company, even though they state 'We promise to be fair and transparent' ' we believe in integrity and respect to your privacy'. That ethic clearly passes them by when they won't accept a truth. Oh and if an agent is bothered, this complaint is about the letters and visits regards an account with a ref of 3907860. I have put the date of one of the letters received.
June 11, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jane, thank you bringing this to our attention. We have forwarded this to our relevant team who will review your interactions as this is not the standard of service we strive for.
We can confirm we have updated our records to prevent further communications to your address as this is the right thing to do. If you would like this investigating further, please could you contact us at complaints@aciuk.co.uk ~ MD
I spoke with a lovely lady Debra today
I spoke with a lovely lady Debra today
She was efficient kind and sorted the problem I had with dealing with my enquiry
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Helen, thank you for your kind words - it’s great to hear Debra handled your enquiry with such care and efficiency and got everything sorted smoothly for you. We really appreciate you taking the time to share this. ~ NS
Paul helped resolve my query…
Paul helped resolve my query efficiently in best possible way
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi r.ayub, thank you for your feedback - we’re really pleased to hear Paul was able to deal with your query clearly and in a way that worked well for you. Your comments are much appreciated. ~ TH
Very good service from Billy today ,he…
Very good service from Billy today ,he listened to my problem and came up with a great solution
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Harash, thank you for leaving this review - it’s great to hear Billy took the time to listen and find a solution that worked well for your situation. We’re glad you had such a positive experience ~ MD
Great Service
I dealt with Mahbub today who was friendly efficient and took care in how he dealt with me. The outcome of my query was extremely positive. Thank you.
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Angie , thank you for your lovely feedback. It’s great to hear Mahbub made you feel at ease while handling things efficiently and achieving such a positive result for you.
~ AH
This company harasses people
This company harasses people. Calls are every day 2 or 3 times a day. And why are financial services being dealt with in another country but yet this is supposed to be a British company? The staff must feel very good about causing mental stress to the customers
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Tara, thank you for your feedback. We attempt to contact our customers so we can help them getting debt free. Our contact is not intended to cause stress or distress. However if you would like to discuss this further please contact us at complaints@aciuk.co.uk. ~MD
Very friendly and happy to help in a…
Very friendly and happy to help in a stressful time
July 7, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Lewis , thank you for your kind words. It’s great to hear the team supported you with a friendly approach and helped ease things during a difficult moment. ~ MH
Reply from ACI UK Ltd
Hi Ihtisham , thank you for your feedback. We’re pleased Deborah made everything straightforward and easy for you to manage. ~ NS
I like aci good service I appreciate
I like aci good service I appreciate
July 6, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Saeed, thank you for your review. We’re glad you felt well looked after and that the service met your expectations. ~MD
Spoke with a guy called Ben who was…
Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about money
July 6, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Helen, thank you for sharing your experience. It’s fantastic to hear Ben helped bring everything together into a manageable plan and supported you in a reassuring way when things felt overwhelming. ~ AH
Reply from ACI UK Ltd
Hi Darius, thank you for taking the time to share your feedback, it’s great to hear Thomas made such a strong impression and delivered a positive experience. We’ll be sure to pass this on to him. ~ NS
Confidence good work
Thank you helping me today very please with the service fantastic work thank you
July 3, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Phil, thank you for your kind words, we’re really pleased to hear you felt supported and that the service met your expectations on the day. It’s great to know the team helped make things straightforward for you. ~ TH
John was a wonderful and helpful person…
John was a wonderful and helpful person on the phone. Thank you xx
July 3, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Paul, thank you for your lovely feedback, we’re glad John made your call feel easy and reassuring while helping you get what you needed. We’ll be sure to share this with him. ~ MH
They helpful
They where really understanding on the call advisor was really helpful
July 3, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Cathie, thank you for your feedback, it’s great to hear the advisor took the time to understand your situation and support you clearly during the call. We’re pleased we could help. ~ AH
Nikita was lovely to talk too sorted me…
Nikata was lovely to talk too sorted me out kept me in the loop even rung me back after we got cut off
July 2, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Kim, thank you for taking the time to share this, we’re really pleased to hear Nikita kept you informed and followed up to make sure everything was sorted for you. That level of care makes all the difference. ~ NS
Spoken to Romeo
Spoken to Romeo, excellent service and very fast thank you
July 3, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Olivia, thank you for your feedback, it’s great to hear Romeo provided quick and efficient support while making the experience smooth for you. ~MD
Spoke to by nabil he explained…
Spoke to by nabil he explained everything and went through it all with me and help me set back up my direct debit 10/10
July 2, 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Joshua, thank you for sharing your feedback - it’s great to hear Nabil took the time to walk you through everything clearly and helped get your direct debit sorted smoothly. We’re really pleased you felt fully supported throughout. ~ TH
Liam was absolutely brilliant and he…
Liam was absolutely brilliant and he understood my situation and he was very understanding I was very happy with the way he handled it and I would like to thank him for everything that he has done for me kind regards Nikki Nicolaou
July 2, 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Nikki, thank you for your lovely comments - it’s fantastic to hear Liam showed real care and took the time to understand your situation, leaving you feeling reassured. We’ll be sure to pass this on to him. ~ MH
Zain was very helpful and I really…
Zain was very helpful and I really appreciate the support.
July 2, 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Henry, thank you for your feedback - we’re glad to hear Zain provided the support you needed and made things easier for you. We appreciate you taking the time to share this ~ NS
HORRIBLE HORRIBLE COMPANY
HORRIBLE HORRIBLE COMPANY, ALREADY BEEN EXPLAINED TO THEM THIS DEBT THEY ARE TRYING TO CHARGE IS FROM OVER 5 YEARS AGO THEREFORE THE DEBT IS NO LONGER NEEDED TO BE PAID. FOR THE SAKE OF £500 TO CALL ME 6-7 TIMES A WEEK IS ABSOLUTELY DISGRACEFUL. I AM CONSTANTLY IN AND OUT OF HOSPITAL AND DONT NEED THIS ADDITIONAL STRESS. AVOID THEIR PHONE CALLS NO MATTER WHAT! PS: THEY TRY CONTACT FROM DIFFERENT NUMBERS EVERY SINGLE DAY! THIS IS NOT PROFESSIONAL!
July 2, 2026
Unprompted review
Reply from ACI UK Ltd
Hi Angel, we would like to investigate this but cannot identify the account from the name left on this review. We have reached out to you via Trustpilot to gather more information to help us investigate this ~TH
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